Eric Grenet, Mba, Crisc, Arm-E Email & Phone Number

San Antonio, Texas, United States

Influencing requirements on the new GRC system for Issue Management and Control Testing gaining an expert understanding of the customer needs.Serving as an expert for the GRC System for Issue Management and Control Testing and developing job aids, wiki updates and instructional videos for the First Line of Defense (FLOD). Coordinating cross-CoSA FLOD working groups to standardize process and procedures.Improving the consistency and effectiveness of FLOD execution of Risk & Compliance programs across USAA.

Invented and led the development of the imTracker, an Issue Management self-service visualization tool built on Talon improving the experience of 7k+ users. Submitted for Patent protection.Served as an expert for the Issue Management system and developed job aids, wiki updates and instructional videos.Identified, engaged, influenced and led business stakeholders and business controls management SMEs across the Issue Management program.Partnered with sponsors, stakeholders, and IT to facilitate, define and document relevant business features, gaining an expert understanding of the customer needs.Led, collaborated with, and motivated cross-functional teams of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with the Issue Management and imTracker epics utlizing Agile methodology.

-Contributes to the implementation of new risk policies, practices, appetites and solutions to ensure holistic understanding and management of risks. -Leads process workstreams and acts as the Risk subject matter expert on the multi-year GRC conversion project -Performs 2nd line oversight risk assessments and communicates results to business process owners and various levels of leadership -Trains, educates, and develops peers and the business points of contact on Risk policies and practices -Led the development of an action plan effectiveness framework to measure a risk point of view confidence level in the action plans implemented by the business -Performed key risk reporting and ensured appropriate action planning to risk metric threshold exceedances to measure and monitor key risks

-Demonstrated expertise in developing Risk Control Self Assessments (RCSA’s) to include identifying risks, documenting controls, implementing testing reviews, and identifying control gaps along with establishing respective action plans. -Reported on risk analysis and control testing results and produces dashboards for business decision support. Advised management on potential operational risks and influences process changes through action plans.

-Ensured USAA spends wisely by performing value analyses and business case development and working with an internal client management relationship along with Program Management by providing sound financial advice on investments, product viability assessments and projects for major business support functions across the Enterprise. -Performed ad hoc analysis and business case development utilizing superior problem-solving, quantitative and analytical skills frequently for all levels of management to assist in decision-making that attributes to USAA’s bottom-line utilizing ROI, NPV and IRR.-Developed the methodology and act as the subject matter expert for the Enterprise on benefits relating to mail reduction to ensure consistent measure.-Performed Return on Marketing Investment ROMI for proposed marketing spend on campaigns and other marketing vehicles to assist management in prioritization.

-Handled the financial reporting functions of USAA's Mutual Funds as well as the day to day financial and accounting processing issues.-Analyzed the portfolio for the annual/semiannual reports for the shareholders, auditors, and the SEC to include the preparation of audited financial statements and footnotes.-Executed research and analysis in support of financial and regulatory requirements to ensure the funds remained within compliance guidelines.-Performed ad hoc reports for management.

Bachelor’S Degree, Finance, General

Master Of Business Administration (M.B.A.)