Eric Grissen Email & Phone Number

Denver, Colorado, United States

• Implemented the first dedicated reservation-based screening checkpoint at Denver International Airport (DIA).• Developed financial and throughput dashboards in Excel and Microsoft BI using SQL database queries to track all customer revenue, usage trends, and other advanced metrics to inform our engineering team of issues, and our executives on financial decisions.• Authored instructional materials for users to register in the VeriFLY app, as well as an internal training document for the VeriFLY admin portal used by our entire customer support team.• Tracked all project costs against the allocated budget and used this data to provide cost estimates in CONOPS for future initiatives.• Overhauled the employee screening process by integrating biometrics and enhanced weapons detection, eliminating random searches and enabling DIA to reduce onsite security by optimizing the efficacy of the screening process.• Ensured the technical stability of the checkpoint’s daily operations functioned properly while ensuring employee satisfaction.• Reduced biometric authentication time from 12 seconds to 3 seconds achieving a success rate above 95%.1) George Merritt, SVP DEN, said, “It is not uncommon for him to receive an email a day from users who contacted him on how helpful Eric was to resolving an issue.”a. Have voluntarily assisted over 500 users with app issues, garnering goodwill from employees, their employers, and the airport2) Implemented the first reservation-based airport checkpoint with the VeriFLY appa. Utilized a dedicated security lane and dedicated train car to the concourse.b. The VeriFLY app is now in the top 15 most downloaded travel apps in both the Apple and Google Play store

Chantilly, Va

• Assisted in the method development and validation of fentanyl analogdrug testing in urine utilizing SPE and LC-MS/MS, for use in pain management. • Participated in a cutting-edge Oral Fluid forensic toxicology division, employing SPE and LC-MS/MS to detect 51 drugs at <1 ng/mL concentration.• Gained exposure and proficiency in each stage of the logistical, scientific, and medical process involved in providing accurate and reliable test results to doctors and their patients.• Performed daily duties by preparing patient samples for testing using SPE prior to injection on the LC-MS/MS, ensuring accuracy efficiency in extraction throughout the process.• Familiarized myself with the programming and troubleshooting of our automated ALDIII and Hamilton extraction instruments.• Processed and extracted samples using LC-MS/MS, using Analyst to set acquisition method parameters, and MultiQuant to review the chromatography and confirm/release patient results.Notable Achievements 1) Developed attachable under-light to illuminate a pipetting template through less expensive translucent plate. a. This single change saved our department over $100,000 annually without sacrificing pipetting accuracy.2) Prepared educational workbooks consisting of graphic aided instructions for each step of the extraction and processing procedure. a. Implemented within Quest and currently utilized to assist existing and future Medical Technologist Trainees.3) Chosen to participate in company Kaisan focused on improving multiple facets of the logistical chain. resulting in the drastic decrease of supply/ reagent waste and instrument downtime, of implementation a. This resulted in the drastic decrease in waste and instrument downtime and was implemented within our department4) Assisted in the validation of new LC-MS/MS instruments and method development a. This streamlined our process improving turnaround time and increasing testing reliability

Washington D.C. Metro Area

• Organized and assembled sample sets from blood donation program that have been a source of revenue to fund prospective research studies and normalization of reference ranges.• Ensured the success of the Association’s largest Annual Meeting providing logistical support and coordination to members and vendors. • Authored position statement on the Association’s recommendations for the clinical testing of environmental contaminants based on a foundation of research and collaboration with experts in the field. • Aggregated and utilized data from competing publications to identify potential markets and optimize the content of various Association publications.

Washington D.C. Metro Area

• Developed and implemented an online Doctor-to-Patient portal that increased patient's accessibility to doctors and improved patient outcomes.• Researched medical and economic implications of Electronic Health Record implementation, including resulting opportunities.• Developed and edited instructionally sound webinar courses taken by health professionals to meet their continuing education requirements.• Analyzed and selected cutting edge developments in various fields of medicine that would be featured in upcoming monthly newsletters and seminars.

Reston, Va

• Tested cutting edge, patented biometric facial recognition security software protecting hundreds of millions of people across the world and receiving the Frederick Terman Award in 2012.• To assist in loss prevention, set up asset management software; inventoried and cataloged Daon’s assets reducing the annual loss from 30% to 5%.

Crystal City, Va

• Studied and operationalized the Franklin Covey “4 Disciplines of Execution” methodology achieving exemplary satisfaction scores exceeding the company standard by 3%.• Developed proficient conflict resolution skills resulting in numerous glowing customer reviews for going above and beyond expectations to ensure their satisfaction and comfort.