Eric Gross Email & Phone Number

Columbus, Oh, Us

Orlando, Florida, United States

Orlando, Florida

-Achieved #1 Top Producing Agent in the Orlando Division for three consecutive years (2019-2021)-Manage a team of up to 5 members, facilitating residential sales averaging 35 homes per year-Provide comprehensive support to all stakeholders in transactions through skilled negotiation with clients, tradespersons, and internal staff-Conduct financial analysis to predict trends in inventory, market dynamics, and neighborhood research, ensuring client success-Perform client risk assessment resulting in an average of $10M in annual sales

Phoenix, Arizona Area

-Selected participant in the Best First Time Manager Program 2016 by Forbes-Managed performance and development of 25 frontline team members through coaching, mentorship, and tracking of performance metrics-Resolved direct report and customer interactions across 3 sub-departmental teams: operations, ramp, and reservations-Drafted and utilized standard operating procedures for tracking projects, monitoring direct report performance, and handling escalated customer resolutions

Jacksonville, Florida Area

-Oversaw over 50 diverse students per semester while supporting diversity, equity, and inclusion efforts across campus-Supported policy compliance and safety protocols alongside other Resident Assistants, addressing 1000 student needs-Program Manager for multiple educational and recreational programs with over 700 student participants

Kissimmee, Fl

-Serve children with life-threatening diseases and their families in partnership with the Make-A-Wish Foundation- Inventoried and ordered truck deliveries up to $20,000 in costs- Trained new volunteers and employees daily relating to store operations and job descriptions- Handled complaints and customer service issues- Selected and interviewed new applicants for future employment- Oversaw restaurant operations with a staff of 15 employees