Eric Gustad Email & Phone Number

Ludington Michigan

Public Affairs Area Manager for Consumers Energy supporting Mason, Mecosta, Osceola, and Lake counties. Primary responsibilities is to build and maintain relationships with key local governmental officials, business leaders, charities, and community leaders. To be the face of Consumers Energy for designated area. Secure necessary franchises and permits for utility infrastructure projects. Actively involved in participating in emergency response. Resolve customer and community problems with company. Engage in volunteer activities and community projects. Serve in leadership roles within the community.

Manistee, Michigan

Training and Performance Management - Responsible for creating, delivering, tracking, and monitoring of all training and development programs for 900+ employees: On-boarding programs, frontline employee training programs, supervisor and manager development programs, executive development programs, customer service programs, safety programs, online and self paced programs, career development programs. Implemented a formal performance management process and organizational partnership program. Designed learning center equipped with computer lab, two state of the art training rooms, and a performance library. Strategic Planning - Facilitate executive strategic planning program for a $130 million property. Manage, monitor, and communicate strategic planning initiatives for entire property. Project lead on programs generated from strategic planning process. Budgeting, forecasting, capital management and reporting for all strategic planning projects. Connect Strategic Planning initiatives to development programs to maximize return on investment. Project Management - Certified project manager executing numerous organizational projects such as; automating the performance review process, streamlining on-boarding systems, cycle time and cost reduction project saving over $1.5 million, develop and implement communication strategy, guest service program, leadership development program, designing and building learning center, career development program, coaching and mentoring program, compensation restructure project. Management - Manage training and performance team for property. Develop and maintain $1.2 million budget for department. Hire, develop, coach, train, and evaluate training and performance team. Daily supervision of staff, scheduling, performance reviews, and work duties. Prepare and communicate monthly and yearly training calendar. Work with executive team to align training and performance programs with corporate success measures.