Eric H. Email & Phone Number

United States

Port Angeles, Washington, United States

Port Angeles, Washington

Port Angeles, Washington, United States

• Advised students personally and over the telephone about requirements, deadlines, and obligations.• Developed and taught 50+ introductory and upper-division political science courses.• Maintained advising and academic records for students in University record systems.• Managed multiple project deadlines and monitored milestones through to the completion stage.• Hosted a three-state high school conference as faculty advisor for Montana Model United Nations (MMUN). • Cultivated and managed relationships with campus and community partners.• Compared program expenses with established budgets.• Served on three college committees and the Faculty Senate.

As a part-time instructor, I helped develop a new writing course to help sophomore political science majors develop analytical writing skills for the social sciences.

• Fostered commitment to lifelong learning by connecting course materials to broader themes and current events.• Developed and delivered engaging lectures to undergraduate students.• Wrote course materials such as syllabi, homework assignments, and handouts.• Wrote, administered and graded midterm and final examinations.• Planned, evaluated and revised course content and course materials.• Guided students in using technology to support educational research.• Coached students on public speaking and presentation skills.• Monitored students' academic progress and referred students who were struggling to campus resources.• Led class instruction in political science when the instructor was absent.

Beaverton, Or

• Provided world-class customer service to consumers seeking assistance with a range of consumer electronics.• Accurately documented, researched and resolved customer service issues.• Mastered customer service management systems and databases.• Defused volatile customer situations calmly and courteously.• Addressed and resolved customer product complaints empathetically and professionally.• Referred unresolved customer grievances to designated departments for further investigation.• Acted professionally and patiently when addressing negative customer feedback.• Effectively managed a high-volume of inbound and outbound customer calls.• Answered a constant flow of customer calls with up to 30 calls in queue per minute.• Met or exceeded service and quality standards every review period.

Kalispell, Mt

• Scheduled staff based on staffing requirements.• Audited all cash receipts to ensure accuracy.• Resolved customer service issues promptly.• Maintained work environment in clean and sanitary manner.• Performed nightly theater and team performance audits.• Trained new employees on proper protocols and customer service standards.

Phd, Political Science

Dissertation titled “Voting Correctly in Europe”, 2006.

Master Of Arts (M.A.), Political Science And Government

Political Science Department Union Steward, UE Local 896 (COGS)

Bachelor Of Arts, Political Science

Activities and Societies: Debate Team Pi Kappa Delta - National Speech & Debate Association Founding Member of Chi Omega Chapter of Pi.

Bachelor Of Arts - Ba, Political Science And Government

Bachelor Of Arts - Ba, Political Science And Government