Eric H. Email & Phone Number

Experienced professional with a proven track record of problem solving, project management, transformation engagements and getting stuff done...Results oriented and an entrepreneurial professional that consistently delivers while embracing ambiguity to satisfy the fast changing business needs, environments and regulations. Analyzing and leveraging communication and relationships to build consensus, strengthen operational controls, mitigate risk and drive goal oriented results.KEY HIGHLIGHTS:✔ ACCOUNTABILITY: In many roles over the years; either managing project delivery, people, or processes, I earned a reputation as a ‘hands on’ team player who will roll up his sleeves and does whatever is needed for success. The business landscape is constantly changing, what has not changed and critical to my success has been my belief in ownership, integrity, transparency, and urgency.✔ STAKEHOLDER MANAGEMENT: Whether it was being part of, building or leading teams, client engagement, risk and compliance responsibilities, customer relations, change management, and project management - it was the successful building of relationships front to back that achieved positive long-term results. ✔ SERVICE DELIVERY MANAGEMENT: Experience as a product owner as well as service delivery gives me a unique perspective on how to deliver to spec, on time and under budget. ✔ TRANSFORMATION MANAGEMENT: Embracing and understanding change has allowed me to succeed within very dynamic environments where being able to not just help structure change but also those affected by it.Specialties: Professional Scrum Master Certified (PSM), Service Delivery Management, Project Management, Senior Support Analyst, Vendor Management, Operations Management, Client Management Services, Client Support, Stakeholder Relations, Vendor Management, Procurement, Problem Solving, Coupa, Spartan Races, Crossfit, ServiceNow, Serena, SharePoint, MS Office.

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  Pace University

  3.78