Eric H. Email & Phone Number

Indianapolis, In, Us

• ISO 9001 & 14001 Lead Auditor, overseeing quality and environmental compliance across all operations.• Led successful ISO 9001 recertification and navigated the organization through a rigorous ISO 14001 surveillance audit.• Identified areas for operational enhancement and implemented process improvements that boosted efficiency, reduced downtime, and improved customer satisfaction.• Brand Production & Logistics Coordinator, facilitating efficient workflows and quick resolution of issues as the central point of contact.• Consistently maintain open lines of communication with clients and internal departments to ensure smooth operations, timely delivery, quality adherence and alignment on project requirements.• Proactively managing expectations in a fast-paced environment to meet both customer and operational requirements without compromising quality or deadlines.

• Developed and implemented a new business model for the Cincinnati market.• Responsible for inventory and financial management including the operating budget and tax filing.• Built strategic partnerships with business owners in the industry to drive sales.• Created marketing campaigns across Instagram, Facebook, Google Ads and yard signs.• Installation of epoxy and polyaspartic garage floors with attention to detail and professional service.

Carmel, In, Us

• Improved business processes by establishing ordering and inventory systems.• Supplied installers with daily, detailed descriptions of each project and the required materials.• Responsible for Just-In-Time (JIT) ordering and obtaining parts for each project.• Served as a customer service and quality control manager.• Liaison between technicians, customers, and corporate.

• Established a new company-wide electronic database system.• Managed employees on cross-functional teams.• Directed vehicles to cleaning and aesthetic treatment cycles as needed.• Coordinated transport deliveries and communicated with vendors daily.

Indianapolis, Indiana, Us

• Conversed with client executives to understand the needs of their company.• Sourced and qualified thousands of potential candidates with multiple rounds of interviewing.• Led team meetings and presented innovative sales strategies.

Irvine, California, Us

• Programmed GPS units and Tablets at work and home to get the order out earlier than expected.• Installed GPS units and Tablets on site when we were behind schedule.• Packaged and shipped GPS units and Tablets efficiently to hit deadlines.

• Achieved personal sales quota each week due to a strong work ethic and self-discipline.• Trained new employees in the field selling door to door.• Sat in on interviews to learn the process.

Bachelor'S Degree, Business Management Major, Psychology & Marketing Minors

High School