Eric Haar Email and Phone Number
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With over 20 years of experience in Agile software development, mobile applications and mediated advertising, I am a seasoned and versatile product manager who can deliver innovative and user-centric solutions to complex problems. I have a strong background in product strategy, project management, quality assurance, customer relationship management, and partner relations as well as completing a Certified Scrum Product Owner (CSPO) credential and a Six Sigma Green Belt certification.Most recently, I worked as a product manager for H&R Block, where I defined, prioritized, and implemented a product roadmap of features and defects to enhance virtual tax filing experiences for filers and tax pros alike. I worked closely with UX, design, legal, and engineering teams to deliver tax preparation solutions to more than 1 million customers and thousands of full-time and seasonal tax pros. I also served as the product subject matter expert for the 2023 Digital Drop Off expansion pilot program and created best practices and support documentation for the program. Previously, I spearheaded the creation of CostCapture, a procurement application for Android, iOS, and SaaS, for EquipmentShare, a leading construction technology company. I also led the product management and roadmap creation for 1Weather, a top-rated weather application with over 10 million downloads, for Pinsight Media, a mobile data and advertising company. I have extensive experience in supporting and documenting client/server wireless applications, e-commerce platforms, and content management systems, as well as copywriting and editorial skills. I am passionate about creating products that meet the needs and expectations of the end-users, as well as the business goals and vision of the stakeholders. I am always eager to learn new technologies, methodologies, and best practices to enhance my product management skills and competencies.
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Transition SpecialistCreativeone Oct 2024 - PresentOverland Park, Kansas, Us
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Client Relations SpecialistCreativeone Apr 2024 - Sep 2024Overland Park, Kansas, Us
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Product Manager: Blended ExperiencesH&R Block Nov 2022 - Jun 2023Kansas City, Mo, UsWork with leadership, Senior Product Managers, stakeholders, and engineering squads to define, prioritize and implement a product roadmap of features and defects to enhance virtual tax filing experiences for filers and tax pros alike.Work closely with UX, Design, and Legal stakeholders to define and deliver tax preparation solutions to more than 1M H&R Block customers and 1,000s of full-time and seasonal tax pros. Responsible for updating Salesforce ServiceCloud articles for Tax Season 2023 Approve Online / Digital Dropoff updates.Served as the product Subject Matter Expert (SME) for the 2023 Digital Drop Off expansion pilot program and answered questions for leadership, stakeholders, tax pros, and engineering to optimize and continuously fine-tune the program. Created program best practices and support documentation to ensure successful implementation.Use industry standard tools to rigorously monitor customer feedback and usage metrics to make data-driven decisions and ensure that problems and feature needs are identified, added to the backlog, and prioritized. -
Product Owner: ProcurementsEquipmentshare Sep 2020 - Sep 2022Columbia, Missouri, UsSpearheaded the creation of “CostCapture”, an expense management and procurement solution for Android, iOS and available as SaaS in the T3 (the OS for Construction) platform. Defined road map and worked with a team of full-stack engineers to deliver real-time insight into company spending via Purchase Orders and credit cards.Responsible for product vision and strategy based on analytics and stakeholder interests. Conducted market research to understand competitive platforms and define opportunities. I performed Quality Assurance and user acceptance testing on mobile devices and across all top browsers. Worked with leadership and the support team to create a new, multi-tiered support system to improve customer service and gain additional insights into product needs. Worked with the Inventory team to ensure that items purchased via PO were received into the Inventory system and accounted for properly. -
Product Manager: 1WeatherPinsight Media Nov 2019 - Jul 2020Kansas City, Missouri, UsLed product management and, roadmap creation for the top-rated 1Weather (10+ million downloads, 4.6 stars) application for Android and iOS. Defined application roadmaps, specified feature updates through user stories, improved development timelines using Agile methodologies, and managed driving features and growth for the application. Proactively collaborated with teams in Kansas City, MO, and Bangalore, India driving the implementation of new features and repair of defects while coordinating public beta and a/b testing of new features. Aggregated feedback from Google Groups, Facebook, Twitter, and Reddit and added defects and feature requests to the backlog accordingly. -
Product Manager: Owned ApplicationsPinsight Media May 2017 - Nov 2019Kansas City, Missouri, UsResponsible for the roadmap and monetization of Pinsight's Award-Winning "OneLouder" branded applications (1Weather, a top-10 and top-rated weather application, BaconReader for Reddit, TweetCaster for Twitter) and manager of development of the Pinsight Advertising SDK and associated reporting capabilities to support 100s of 3rd party applications and more than 10 billion ad requests worldwide.
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Manager Of Quality Assurance / Product ManagerPinsight Media Jan 2015 - May 2017Kansas City, Missouri, UsI oversaw the implementation of new QA practices for our scrum teams, making sure that QA was included in the whole development process, not just tasked with testing a completed product they had no previous experience with. I Completed the transformation of the Pinsight QA team from primarily a mobile application QA team to a QA team supporting the majority of Pinsight platforms, Introduced new tools and processes for more complete QA coverage, and identified and hired talent to use those tools to fully automate testing where possible in support of CICD.Concurrently, I acted as product manager for the Pinsight Owned Applications marketed under the "OneLouder Apps" brand.
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Manager Of Customer CarePinsight Media Jan 2014 - Dec 2014Kansas City, Missouri, UsI provided information about and assistance with mobile applications for Android and iOS developed and distributed by PinsightMedia+ under our OneLouder Apps consumer brand directly to our end-user audience. Administered the OneLouder support site and am responsible for writing and maintaining our support FAQs and documentation. I also work with our sales and ad operations teams to provide post-implementation support to our advertising partners. In addition to my support responsibilities, I contribute App Store application descriptions to our product team and ensure our store listings stay up to date and retain high search discoverability.
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Communications Support ManagerOnelouder Apps Jul 2011 - Jan 2014Kansas City, Missouri, UsPart of the team responsible for building the OneLouder Apps business line which resulted in the successful exit of Handmark and OneLouder with both being acquired by Sprint wholly owned subsidiary Pinsight Media+ in May 2013.I helped create a new consumer brand for social media applications published by Handmark, Inc. under the "OneLouder" name. I was charged with maintaining end-user customer satisfaction and managing the OneLouder support site as well as sharing responsibility for the management of content on our core www.onelouder.com site. I worked with our marketing and web development teams to ensure consistent branding and usability across onelouder.com and our affiliate sites and assisted in maintaining our brands' social media presence on Twitter and Facebook. -
Customer Care ManagerHandmark Apr 2010 - Jul 2011Managed global Customer Care operations for industry leading mobile software company supporting more than 2,000 applications and 3 million customers. Worked creatively to support new applications and services without increasing costs or headcount and continued to perform Technical Writing duties.• Oversaw budget, project management, scheduling, staffing and training while remaining hands-on and working directly with our customers and partners• Managed support team responsible for all inbound end-user support inquiries as well as partner support • Worked with both in-office and remote product and project management teams to create and implement Customer Care plans and associated documentation • Administrator of Salesforce Service Customer Relationship Management (CRM) software – oversaw changeover and transfer of knowledge from previous CRM. This change resulted in a significant year-over-year cost reduction• Managed partner support relationships with Sprint, MetroPCS, Telus, Alltel, TravelGuard, OAG, Orange, Samsung, Sony-Ericsson and ZAGAT Survey, LLC
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Senior Technical WriterHandmark Nov 2006 - Apr 2010• Created and maintained all content in the RightNow CRM system – including more than 2,000 customer-facing answers and more than 300 internal answers and standard text responses• Increased self-service rate for Handmark customers requesting support to 93%• Prepared all materials and had translations performed for launch of help sites in five languages• Facilitated the launch of a mobile optimized version of our CRM system• Wrote manuals and in-application help files for both Handmark developed and partner applications• Created informational product, technology and infrastructure documents for internal use and dissemination to our mobile carrier, developer and store partners• Created process and support documents for an upgrade process that involved more than 2 million end-users.
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Editorial And Media Relations ManagerHandmark Jul 2005 - Oct 2006• Wrote press releases and other marketing collateral• Wrote copy for Handmark.com and other affiliated Web sites• Built relationships with publications to procure review placement in trade and mass market magazines• Purchased advertising in trade publications and mass market magazines• Coordinated the first ever full-scale trade show appearance by Handmark at CTIA Wireless Enterprise; planned two subsequent trade show efforts (CES and CTIA Wireless I.T. and Entertainment) with our trade show year culminating with the giveaway of a 2007 Porsche Cayman S
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Senior Technical Support SpecialistHandmark Aug 2000 - Jul 2005Founded and organized the support team / organization for a Kansas City-based startup offering software for PalmOS devices. Built team and capabilities throughout the company's evolution eventually documenting and supporting software for Windows Mobile, J2ME, Symbian, BlackBerry, WebOS, iOS, Android and Windows Phone 8. • Established the Handmark Customer Care organization• Solely responsible for all support functions for the first two years of the company’s existence• Oversaw transition from primarily supporting CD software sold at retail for connected PDAs to supporting downloadable, wirelessly enabled SaaS applications for smartphones• Converted support from entirely e-mail driven to a searchable, database driven knowledge management and ticketing system (SilverCloud)• Built support team as supported applications rapidly grew from dozens to hundreds
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Copywriter And EditorNuze Media, Llc Oct 1998 - Aug 2000• Produced print and online advertising campaigns and collateral• Created packaging and branding• Wrote and edited technology white papers• Planned trade shows from conception to execution• Major clients included Autodesk, Euronet, Smith Micro, and Ash Grove Cement Company
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Assistant EditorLee'S Summit Journal 1996 - 1998• Edited the Living, Features, and Auto sections of a bi-weekly community newspaper• Wrote news stories and feature articles pertaining to local subjects of interest• Performed layouts on both computer and via traditional paste-up• Created display advertisements for local businesses
Eric Haar Skills
Eric Haar Education Details
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University Of Central MissouriEnglish -
University Of Central MissouriEnglish
Frequently Asked Questions about Eric Haar
What company does Eric Haar work for?
Eric Haar works for Creativeone
What is Eric Haar's role at the current company?
Eric Haar's current role is Product Manager | Project Manager | CSPO, Six Sigma, Agile.
What is Eric Haar's email address?
Eric Haar's email address is eh****@****dia.com
What is Eric Haar's direct phone number?
Eric Haar's direct phone number is +181679*****
What schools did Eric Haar attend?
Eric Haar attended University Of Central Missouri, University Of Central Missouri.
What skills is Eric Haar known for?
Eric Haar has skills like Mobile Devices, Mobile Applications, Mobile Technology, Content Management, Product Management, Project Management, Wireless, Strategic Partnerships, Crm, Product Marketing, Mobile Internet, Mobile Marketing.
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