Eric Hada Email & Phone Number

Anaheim, California, United States

• Work directly with the Executive Leadership is team in the planning, organizing and implementation of the overall purposes, strategies, financials, and goals for Disney California Adventure Park, including employee.
• Coach, council, develop, and mentor all direct reports, including salaried leaders.
• Lead a team of Cast Members, Leaders, and Managers that are directly responsible for the daily operation of guest-facing areas, which includes Attractions and Spectaculars.
• Internally audit the daily operation to verify Disney and State of California training and operating standards are successfully demonstrated.
• Verify training requirements are being met, as required by the company and state.
• Drive Guest satisfaction and accountability through consistent engagement with all levels of Cast Members.

Orlando, FL

• Support the Organization's Founders and board members through open dialog, conversation, action plans, and administration.
• Responsible for travel and logistics regarding VIP/Celebrity experiences and transportation requests.
• Manage and coordinate daily activities directly related to the annual Celebration and Telethon Events.
• Support the Executive team with special events, through transportation and hosting services.

Anaheim, California, United States

• Work directly with the Executive Leadership is team in the planning, organizing and implementation of the overall purposes, strategies, financials, and goals for Disney's Grand Californian Hotel & Spa, including.
• Successfully worked, partnered, and led a team of highly motivated individuals which elevated Disney’s Grand Californian Hotel & Spa to be Disney’s only Forbes Travel Guide-rated property worldwide. Certified February.
• Coach, council, develop, and mentor all direct reports, including salaried leaders.
• Lead a team of Cast Members, Leaders, and Managers that are directly responsible for the daily operation of guest-facing areas, which includes Bell Services, Valet Operations, Parking, Front Desk, Guest Services, and.
• Internally audit the daily operation to verify Disney, Forbes Travel Guide, and AAA Service Standards are being met.
• Ensure training requirements are being met, as required by the company and state.

Anaheim, CA

• Work directly with the Executive Leadership team in the planning, organizing and implementation of the overall purposes, strategies, and goals for the hotels, including employee retention.
• Coach, council, develop all direct reports, including salaried leaders.
• Lead a team of 300 Cast Members and Leaders that are directly responsible for the daily operation of guest-facing areas, which includes Bell Services, Valet Operations, Parking, Front Desk, Guest Services, and PBX.
• Internally audit the daily operation to verify Forbes and AAA Service Standards are being met.
• Ensure training requirements are being met, as required by the company and state.
• Drive significant incremental financial growth through audits, accountability, and executing new revenue initiatives.

Anaheim, CA

• Supported the Senior Management team in the planning, organizing and implementation of the overall purposes, strategies, and goals for Disneyland® Park Operations, including employee retention.
• Led daily operation of guest-facing areas at Disneyland® Park Operations, which includes Attractions, Resort Transportation and Parking, Guest Show Operations and Resort Special Events.
• Project Leader for Anaheim GardenWalk Parking implementation for Disney Theme Park Parking, which included partnering with Disney IT, GardenWalk Property Management, Disneyland® Security and Operations Support.
• Project Leader for the Toy Story Parking Lot, which included partnership with Walt Disney Imagineering, Disney IT, Disneyland® Main Entrance, Disneyland® Security and other resort partners.
• Coached, council, develop all hourly direct reports.
• Internally audit the daily operation to verify service and safety standards are being met, while delivering immediate performance feedback.

Anaheim, CA

• Supported the Management team in the leading the hourly Cast Members within Disneyland® Park Attractions.
• Organized daily deployment of up to 40 Cast Members to attractions, shows or entertainment areas, as assigned.
• Coached, council, develop all direct reports while engaging management if needed.
• Maintained Operating Guides and Training Guides which included partnerships from Documentation, Operations Training and local Management team.

Cerritos Center For The Performing Arts

• Designed, created, maintained and managed the daily volunteer base for the City of Cerritos.
• Administered and produced policies and procedures for the Arts Ambassador Academy (Volunteer training program).
• Directly responsible for performer hospitality, floor staff, ushers and administration.
• Served as House Manager for performances, leading paid staff, ushers, and Security.
• Provided leadership support to the Box Office during heavy utilization periods.

Anaheim, CA

• Supported the Management team in the leading the hourly Cast Members within Disneyland® Park Attractions.
• Organized daily deployment of up to 40 Cast Members to attractions, shows or entertainment areas, as assigned.
• Coached, council, develop all direct reports while engaging management if needed.
• Maintained Operating Guides and Training Guides which included partnerships from Documentation, Operations Training and local Management team.