Eric Hada Email & Phone Number

Anaheim, California, United States

• Work directly with the Executive Leadership is team in the planning, organizing and implementation of the overall purposes, strategies, financials, and goals for Disney California Adventure Park, including employee retention.• Coach, council, develop, and mentor all direct reports, including salaried leaders.• Lead a team of Cast Members, Leaders, and Managers that are directly responsible for the daily operation of guest-facing areas, which includes Attractions and Spectaculars.• Internally audit the daily operation to verify Disney and State of California training and operating standards are successfully demonstrated.• Verify training requirements are being met, as required by the company and state. • Drive Guest satisfaction and accountability through consistent engagement with all levels of Cast Members. • Active stakeholder for the Duty Manager Team and respond, participate, and lead the Unified Incident Command Team during emergencies and disasters. • Successfully redefined operating guidelines which will enhance accountability by partnering with line of business partners, Labor relations, documentation, and operations training. • Participate in speaking engagements and forums representing Emerging Leaders, Disney Leadership Essentials and Disney University.

Orlando, Fl

• Support the Organization's Founders and board members through open dialog, conversation, action plans, and administration.• Responsible for travel and logistics regarding VIP/Celebrity experiences and transportation requests. • Manage and coordinate daily activities directly related to the annual Celebration and Telethon Events. • Support the Executive team with special events, through transportation and hosting services.

Anaheim, California, United States

• Work directly with the Executive Leadership is team in the planning, organizing and implementation of the overall purposes, strategies, financials, and goals for Disney's Grand Californian Hotel & Spa, including employee retention.• Successfully worked, partnered, and led a team of highly motivated individuals which elevated Disney’s Grand Californian Hotel & Spa to be Disney’s only Forbes Travel Guide-rated property worldwide. Certified February 2019 and re-certified February 2020, re-certified March 2022. • Coach, council, develop, and mentor all direct reports, including salaried leaders.• Lead a team of Cast Members, Leaders, and Managers that are directly responsible for the daily operation of guest-facing areas, which includes Bell Services, Valet Operations, Parking, Front Desk, Guest Services, and PBX.• Internally audit the daily operation to verify Disney, Forbes Travel Guide, and AAA Service Standards are being met.• Ensure training requirements are being met, as required by the company and state. • Drive significant incremental financial growth through audits, accountability, and executing new revenue initiatives.• Active stakeholder for the Duty Manager team and respond, participate, and lead the Unified Incident Command Team during emergencies and disasters. • Successfully redefined operating guidelines which will enhance accountability by partnering with line of business partners, Labor relations, documentation, and operations training. • Participate in speaking engagements and forums representing Disney Leadership Essentials and Disney University.

Anaheim, Ca

• Work directly with the Executive Leadership team in the planning, organizing and implementation of the overall purposes, strategies, and goals for the hotels, including employee retention.• Coach, council, develop all direct reports, including salaried leaders.• Lead a team of 300 Cast Members and Leaders that are directly responsible for the daily operation of guest-facing areas, which includes Bell Services, Valet Operations, Parking, Front Desk, Guest Services, and PBX.• Internally audit the daily operation to verify Forbes and AAA Service Standards are being met.• Ensure training requirements are being met, as required by the company and state. • Drive significant incremental financial growth through audits, accountability, and executing new revenue initiatives.• Participate in speaking engagements and forums representing Disney Leadership Essentials and Disney University.

Anaheim, Ca

• Supported the Senior Management team in the planning, organizing and implementation of the overall purposes, strategies, and goals for Disneyland® Park Operations, including employee retention.• Led daily operation of guest-facing areas at Disneyland® Park Operations, which includes Attractions, Resort Transportation and Parking, Guest Show Operations and Resort Special Events.• Project Leader for Anaheim GardenWalk Parking implementation for Disney Theme Park Parking, which included partnering with Disney IT, GardenWalk Property Management, Disneyland® Security and Operations Support. • Project Leader for the Toy Story Parking Lot, which included partnership with Walt Disney Imagineering, Disney IT, Disneyland® Main Entrance, Disneyland® Security and other resort partners. • Coached, council, develop all hourly direct reports. • Internally audit the daily operation to verify service and safety standards are being met, while delivering immediate performance feedback.• Partnered with City of Anaheim Traffic Management Center and Anaheim Police for logistics and vehicle traffic support for high attendance days and special events while supporting Disneyland® Resort Transportation and Parking.• Drove significant incremental guest-carried numbers within Attractions through audits and immediate performance feedback and leadership stage presence.

Anaheim, Ca

• Supported the Management team in the leading the hourly Cast Members within Disneyland® Park Attractions. • Organized daily deployment of up to 40 Cast Members to attractions, shows or entertainment areas, as assigned.• Coached, council, develop all direct reports while engaging management if needed.• Maintained Operating Guides and Training Guides which included partnerships from Documentation, Operations Training and local Management team.

Cerritos Center For The Performing Arts

• Designed, created, maintained and managed the daily volunteer base for the City of Cerritos.• Administered and produced policies and procedures for the Arts Ambassador Academy (Volunteer training program).• Directly responsible for performer hospitality, floor staff, ushers and administration.• Served as House Manager for performances, leading paid staff, ushers, and Security. • Provided leadership support to the Box Office during heavy utilization periods.

Anaheim, Ca

• Supported the Management team in the leading the hourly Cast Members within Disneyland® Park Attractions. • Organized daily deployment of up to 40 Cast Members to attractions, shows or entertainment areas, as assigned.• Coached, council, develop all direct reports while engaging management if needed.• Maintained Operating Guides and Training Guides which included partnerships from Documentation, Operations Training and local Management team.