Eric Hall Email & Phone Number

New York, United States

Manhattan, New York, United States

Brooklyn, New York, United States

In my capacity as a General Manager, I leveraged industry best practices to coach and mentor the sales team of 16 members to drive success and positive results. My work involved empowering the entire team and encouraging employee recognition that works towards exceeding defined sales goals. Also, I complied with company standard operating procedures and processes to accurately manage retail inventory. Further, I enhanced the overall efficiency of the back office and oversee office administration functions with maximum efficiency. Integral to my job was to steer company profitability metrics, employee engagement, and customer experience through change and innovation. I managed daily store operations and employee development while honing their capacities to increase net operating profit. I encourage staff to become engaged with their customers and accelerate their sales to achieve desirable goals. Lastly, I analyzed customer needs, presented value-added solutions, and engaged in sales strategy development.

Brooklyn, New York, United States

Having served as a Solution Manager, I was highly accounted for supporting the store manager in daily tasks, including coaching and motivating sales employees. Due to my excellent performance, I was keynoted as a recipient of the City Council Citation Award for exemplary customer service and leadership. Also, I reached store operation targets and store quota, from 120% to 200%, through strategic and effective solutions. My other duties involved conducting key performance metrics, driving revenue growth, and helping manage inventory according to guidelines. I led team by rectifying customer issues, assisting with customer transactions, and ensuring store’s functionality. To exceed sales metrics, I identified any selling skills gaps and created and implemented development plans.

Brooklyn, New York, United States

As a Solution Specialist, I thoroughly assessed customer needs, presented integrated solutions, generated sales forecasts, and tracked reports. Utilizing Salesforce.com, I facilitated complete automation, prospecting, and funnel management tools. Moreover, I actively attended training sessions to expand my knowledge of market conditions and the latest industry trends. Regularly, I educated customers about Verizon as a technology provider, as well as prospected and generated new sales leads.