Eric Hamel Email & Phone Number

United States

Seattle, Washington, United States

Coordinated the comprehensive testing of integrations for the UW’s implementation of Workday.* Collaborated with system end-users, technical staff, and business stakeholders throughout the testing lifecycle and communicated complex status, processes, problems, and solutions.* Managed key components of the project and apply independent judgment to determine appropriate escalation and resolution of issues within program structure.* Worked with the business analysts and technical team to define the scope of testing necessary including functional testing, integrations, reports and impacts to systems downstream from Workday.* Utilized issue tracking and resolution process using JIRA and providing oversight and follow up on progress of testing through each testing cycle.

Greater Seattle Area

Developed and managed and executed the test process for content changes to Purple’s retail website• Worked closely with both developers and stakeholders to clarify acceptance criteria• Manually verified all asset, copy, styling and functionality for updates and additions to the website for both mobile and desktop• Coached the team on best practices for Agile and Jira utilization• Assisted Project Manager with daily pm functions and assumed the role of acting PM when necessary

Seattle, Washington, United States

Supporting the Handheld POS team in a lab environment; building and maintaining full store build outs for testing.

Kent, Washington, United States

Assisting REI develop and improve their mobile retail application (public facing) as well as their employee application (retail employee facing for inventory, stocking; etc) for both iOS and Android.• Manual verification of client's mobile application for iOS and Android.• Write and execute manual test cases for validation of new features.• Improve team's release process through planning, execution, communication of test metrics.• Agile/scrum team on two-week sprints.• Used Charles Proxy to monitor API calls and Analytic triggers

Assisting T-Mobile with a large data migration project and standing up a new loan/lease service (niche technology/product) within its financial organization. • Responsible for leading development of test scenarios for process, function, integration and acceptance testing.• Assists in the distribution of all Quality Assurance practices, standards, methodologies and metrics.• Performs test executions and writes test scripts for complex integrated systems.• Performs regression testing on new software releases and reports findings.• Provides technical support and guidance, software installation, problem solving and troubleshooting.• Participates in the development and implementation of structured testing concepts, methodologies.• Provides status reporting to QA and management.

Greater Seattle Area

A member of an 8 person QA team supporting 150+ product developers and Business Owners in an Agile/Scrum environment. Subject Mater Expert and QA evangelist for Search, Mobile and Affiliates products and teams. • CICD (continuous integration continuous deployment)• Assisted in testing a web site providing streaming video content.• Tested functinal flows (join flows, buy flows, upgrade flows).• Wrote and maintined test senarios.• Adhoc and halo testing around new daily releases.• Instituted cross team communication with team leads and Product Owners to facilitate proactive communication and problem solving. • Initiated and supported development of new team processes, such as task tracking and communication. • Support multiple production teams as a subject matter expert and quality evangelist. • Collaborated with engineers, product owners, and other stakeholders to drive design changes and resolve defects from discovery to deployment.

Redmond, Washington

Drove multiple projects from test plan phase to delivery. Test environments included production, lab and web. Worked in tandem with several teams both domestic and international using email and teleconferencing to build or improve mobile applications and web interfaces with focus on UAT or business validation testing to verify business functionality and proper functioning of the system, emulating real-world usage conditions on behalf of T-Mobile. • Reviewed requirements • Wrote test plans based off requirements• Wrote and updated test cases• Performed test and regression test in a fast paced environment with tight deadlines• Disseminated daily reports to product owners and executives• Participated in daily status calls with project managers, product owners and executives• Analyzed test data needs for lab testingReview and provide input on test strategy, defect reports and other deliverable created by test managers, test technicians and analysts• Ensure team follows company policies and procedures for change management, incident management, release management, disaster recovery, and security.• Management of deliverable include standard and process definition and validating and reporting on adherence.• Facilitate and build winning relationships with peers, partners and vendors.• Effectively facilitate meetings with project team members, various business groups and senior leadership.• Efficiently manage time, prioritize work, and multi-task across several project assignments.• Communicate and interact a professional with all levels of staff and management to coordinate project deliverable, deliver status reports, and facilitate meetings.

Redmond, Wa

• Support a high profile platform release (Windows 10).• Creation and execution of daily/weekly E2E scenarios involving general or specialized hardware and complex setups for desktop, tablet, and phone • Flashing devices for test readiness• Responsible for assignment of internal priority bugs, after analyzing issues I disseminate the issues across my QA team and run the issues in my area of ownership to determine repros.• Collaborate with development teams• Triage internal and external customer feedback issues reported via web forums, defect databases, and telemetry sources • Run defect regressions• Individual feature areas: Keyboard (soft keyboard & language models), Writing (pen & handwriting), Speech (talking) experiences with my main focus being the entirety of the Start Menu experience.

Bellevue Wa

Greater Seattle Area

• Smart phone application testing on Android and iOS• Requirements and Functional Specification review and refinement• Generate test cases and use case scenarios from functional specification• Collaborate with onshore and offshore development teams• Run manual test cases, log and track results• Run defect regressions• Track and report test status• Utilize Jira for defect tracking• Followed Agile/SCRUM SDLC

Bothell, Washington

• Create and review trouble tickets • Responsible for testing daily pushes to the AT&T eCommerce website • Support all web site deployments • Work with development team, Producers, Implementers and Catalog team to drive all defects and design changes from discovery or inception to deployment.• Search engine optimization

Bellevue, Wa

Drove multiple projects from test plan phase to delivery, test environments included production, lab and web. Worked in tandem with several teams both domestic and international using email and teleconferencing to build or improve mobile applications and web interfaces with focus on UAT or business validation testing to verify business functionality and proper functioning of the system, emulating real-world usage conditions on behalf of T-Mobile. • Reviewed requirements • Wrote test plans based off requirements• Wrote and updated test cases• Performed test and regression test in a fast paced environment with tight deadlines• Disseminated daily reports to product owners and executives• Participated in daily status calls with project managers, product owners and executives• Analyzed test data needs for lab testing Environment: Windows 7, Android, iOS, Microsoft Office Suite, JIRA, Quality Center

Greater Seattle Area

Worked on Amazon Payments, a mobile and web application that provides a means to process transactions. Wrote user stories, modified, updated and ran test cases, participated in daily stand ups.• Create, validate and execute test cases on web-based application for various mobile devices and PC.• Tested features like touch gestures, device compatibility/stability, and network validation ensuring precise/secure financial transactions.• Identify and report bugs using JIRA; and verify/track bugs using in house Amazon WIKI.• Installation of daily builds and updating test configurations.• Attend daily meetings with developers and management to communicate software/hardware bug tracking.Environment: Windows 7, Kindle, Android, iOS, Microsoft Office Suite, JIRA

Bellevue, Wa

• Assure that the team has devices flashed to the proper software builds to insure an as near complete test pass as possible. • Developed a tracking system so that less time is spent locating devices. • Ongoing dialogue with project managers and manufactures.• Established relationships with manufactures to help overcome obstacles to team readiness, such as having unique tools written to aim devices at various testing environments.• Adapted to a growing test team as well as a growing pool of devices.

At&T (Teksystems Contractor)

Worked on the Address Book & Contact Services projects for AT&T. Address Book is an online backup service provided by AT&T to manage and sync contacts from your Mobile device to the Web and Vice-Versa. This service was tested on various platforms such as Firefox, IE, Chrome, and on various different devices such as Samsung, HTC, Motorola, Palm, Nokia, Pantech, etc.• Participated in device and website testing for AT&T Address Book. • Ran test passes and logged defects using HP Quality Center. • Tested numerous legacy and yet to be released devices across various operating systems including Android and Windows 7 Phone.• Reviewed requirements.• Wrote, reviewed & updated documents.

Redmond Washington

Tested the Game Developer's Network Portal used by game developers to submit game content to the Xbox LIVE Marketplace, documenting state changes through the workflow to test permissions levels, web interaction with servers and integrity of uploaded content. Wrote documents based on observations of the permission workflows and then wrote and ran test cases based on those documents.• Tested for Microsoft Kinect.• Experienced user of Project Studio.• Experienced in using video/motion capture editing software.• Experienced installing and configuring Windows Operating Systems including Windows XP & 7.• Run tools used to help input data used for testing. • Executes prewritten manual test scripts and reports product anomalies when found. • Acted as a test associate on the Microsoft Kintect project; a high profile platform release.• Provided and vetted critical test cases to multiple pipelines.

Performed color separation using Adobe Illustrator on a Mac and PCMake color corrections using Adobe Photoshop on a Mac and PCCompleted assigned jobs on a schedule while being flexible for rush workRequired to perform in a team environment as well as individually

Software testing Execute test scripts and generate bug reports on bugs foundWrite test cases based on functional mapWrite test plans based on functional map detailing estimated time to complete, risk assessment, impact assessment and resources neededStudy database design to understand normalization, database foundation and purpose of relational databases Learn to write/read selects, joins, and queries, create and edit tables, create views and stored procedures using SQLAutomated testing for console, window, web, and database applications

Software Testing Certificate, Software Testing

Activities and Societies: Execute test scripts and generate bug reports on bugs found, Write test scripts based on test cases.

Certified Project Manager, Project Management

Applied concepts based on the Project Management Body of Knowledge (PMBOK) to group projects. Used techniques to plan and schedule.

Graphic Design