Technical Support Coordinator
Middleton, Wi
Managing and providing network troubleshooting support for field technicians.Configuring and troubleshooting routers and switches for Walmarts located throughout the U.S.Configuring and maintaining: wireless access points, wireless LAN controllers, IPTVs, blade servers, legacy and Cisco phone systems, and IP phones.Collaborating with different vendors, including: Cisco, Compucom, Motorolla, Walmart NOC, and various Telco’s.Troubleshooting and installing Cisco and legacy phone… Show more Managing and providing network troubleshooting support for field technicians.Configuring and troubleshooting routers and switches for Walmarts located throughout the U.S.Configuring and maintaining: wireless access points, wireless LAN controllers, IPTVs, blade servers, legacy and Cisco phone systems, and IP phones.Collaborating with different vendors, including: Cisco, Compucom, Motorolla, Walmart NOC, and various Telco’s.Troubleshooting and installing Cisco and legacy phone system components, including: IP phones, CME, IVRs, fax servers, and paging.Independently created a network troubleshooting website for the company to help train new employees, share knowledge, and increase productivity. Show less