Eric Hansberger
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Eric Hansberger Email & Phone Number

Relationship Management | Vendor Management | Customer Service | Policy Development | Data Analysis | Database Management | Crisis Management | Advocate at LifeSource
Location: Minneapolis, Minnesota, United States 5 work roles 1 school
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Current company
Role
Relationship Management | Vendor Management | Customer Service | Policy Development | Data Analysis | Database Management | Crisis Management | Advocate
Location
Minneapolis, Minnesota, United States
Company size

Who is Eric Hansberger? Overview

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Eric Hansberger is listed as Relationship Management | Vendor Management | Customer Service | Policy Development | Data Analysis | Database Management | Crisis Management | Advocate at LifeSource, a company with 146 employees, based in Minneapolis, Minnesota, United States. AeroLeads shows a matched LinkedIn profile for Eric Hansberger.

Eric Hansberger previously worked as Donation Liaison at Lifesource and Director, MS Navigator Services Delivery, Interventions at National Ms Society. Eric Hansberger holds Bachelor Of Arts - Ba, Psychology from Augsburg University.

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LifeSource

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Profile bio

About Eric Hansberger

Experienced program director and manager of a Nationwide nonprofit organization overseeing multi-million dollars in funding for diversified services. Skilled in program oversight and professional development. Provide creative problem solving and critical thinking to manage program operations, monitor/direct fiscal spending, and operational planning.

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Eric Hansberger's current company

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LifeSource
Lifesource
Relationship Management | Vendor Management | Customer Service | Policy Development | Data Analysis | Database Management | Crisis Management | Advocate
minneapolis, minnesota, united states
Website
Employees
146
AeroLeads page
5 roles · 15 years

Eric Hansberger work experience

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Donation Liaison

Current
Oct 2024 - Present

Director, Ms Navigator Services Delivery, Interventions

  • Directed Nationwide $5.8 million direct financial assistance program, case management services with approximately 350 contracts, and crisis intervention services via omni-channel support for individuals living with MS..
  • Approved and managed budgets of interventions; create and implement policies and procedures. Provide guidance, training, and direction to the full MS Navigator Experience Team of over 100 staff regarding the.
  • Developed and implemented of operational plan to carry out mission of ensuring patients living with MS live their best lives.
  • Analyzed customer data to continuously improve processes
  • Wrote and maintained policies and procedures to ensure consistent utilization of services
  • Coached and collaborated on professional development plans and conduct formal and informal performance conversation to ensure high level of customer service and management of elevated clients
2022 - 2024 ~2 yrs

Senior Manager, Ms Navigator Services Delivery

  • Supervised 7 direct reports to ensure excellent person-centered experience for clients. Created and organized the DEI Cooperative to increase inclusivity and education around people with various backgrounds, which.
  • Coached and supported staff when on crisis calls to ensure trauma informed care is provided to clients experiencing a crisis situation
  • Coached and supported staff through the Financial Assistance Work Team to guarantee services are provided equitably to clients
  • Participated in interview process and hiring decisions and train new staff during their 8 week training time on the omni-channel tool, how to provide person-centered care, and utilization of our internal programs
  • Assisted in writing policy and procedures to ensure constituent utilization of services
  • Managed angry, upset, and other elevated clients
2021 - 2022 ~1 yr

Manager, Ms Navigator Services Delivery

  • Answered live calls, webchats, emails, and voicemails from national hotline to provide information/education, resources/referrals, emotional support, and financial assistance related to MS to help clients navigate.
  • Mentored MS Navigators by hosting ride-alongs, develop training sessions, and provide peer to peer coaching to onboard new staff.
  • Participated in Financial Assistance Strategy Work Group to ensure financial assistance program’s efficacy as MS Navigator program evolved from statewide to Nationwide services.
  • Participated in MS Navigator Services Work Group to update Operating Principles, Guiding Principles, and MS Navigator Vision to be inclusive and proactive.
  • Collaborated with service providers to provide financial assistance and leverage funds.
2017 - 2021 ~4 yrs

Lead School-Based Advocate

  • Developed and maintained violence prevention curriculum around Teen Dating Violence, Sexual Violence, Sexuality, Sex Trafficking, and Bullying/Harassment for 6th-12th grade students. Grew school-based program by double.
  • Conducted student advisory groups as well as anger management, survivor support groups, and created a GSA club in a Middle School.
  • Evaluated program effectiveness through pre-post surveys, social-emotional surveys, truancy data, and CDOI (Client Directed Outcome Informed).
  • Trained new Cornerstone staff, volunteers, and community partners during the 60 hour domestic violence, sexual violence, and human trafficking training which led to certification as a sexual assault advocate.
  • Provided professional training on power-based violence to school personnel from over 10 metro-area districts and police officers in suburban communities.
2011 - 2017 ~6 yrs
Team & coworkers

Colleagues at LifeSource

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1 education record

Eric Hansberger education

FAQ

Frequently asked questions about Eric Hansberger

Quick answers generated from the profile data available on this page.

What company does Eric Hansberger work for?

Eric Hansberger works for LifeSource.

What is Eric Hansberger's role at LifeSource?

Eric Hansberger is listed as Relationship Management | Vendor Management | Customer Service | Policy Development | Data Analysis | Database Management | Crisis Management | Advocate at LifeSource.

Where is Eric Hansberger based?

Eric Hansberger is based in Minneapolis, Minnesota, United States while working with LifeSource.

What companies has Eric Hansberger worked for?

Eric Hansberger has worked for Lifesource, National Ms Society, and Cornerstone Advocacy Services.

Who are Eric Hansberger's colleagues at LifeSource?

Eric Hansberger's colleagues at LifeSource include Priscilla Erickson, Kathy Phillipich, Jean Hanson, Brandon Williams, and Sue Rathbone.

How can I contact Eric Hansberger?

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What schools did Eric Hansberger attend?

Eric Hansberger holds Bachelor Of Arts - Ba, Psychology from Augsburg University.

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