Eric G. Hansen Email & Phone Number

Jackson, New Jersey

• Manage a highly technical workforce responsible for engineering, furnish, installation and testing of telecommunication equipment (EFI&T)
• Interface with organizations to plan, organize, direct and control engineering, installation and testing for current and future products
• Develop department objectives consistent with Coriant's business goal and objectives
• Ensure qualified resources are available to meet all customer request dates
• Monitor compliance with Coriant's acceptance testing methodologies, checklist, procedures, standards and business practices
• Audit project status, assure work is completed on schedule and within budget

Field - US

• Primary point of contact with customer and corporate level organizations
• Responsible for addressing and resolving any issues relative to the end to end supply chain process
• Responsible for overall customer satisfaction across all projects
• Manage non-project specific issues and improvement initiatives between Tellabs and the customer
• Develop and publish customer profiles that state how Tellabs needs to conduct business with the customer and which defines department responsibilities in relation to customer projects
• Determine if Tellabs commitment to the customer is being met by examining progress of product deployment projects and schedules

• Responsible for leading Tellabs Corporate quality initiatives within North American Customer Fulfillment (NACF) IS09000, TL9000
• Manage Quality Standards Technical/Process and Quality Assurance Departments
• Responsible for all controlled documents within NACF
• Responsible for all installation part numbers for the deployment warehouse
• Responsible for maintaining the installation Customer Summary of Standards
• Responsible for the Installation and Engineering standards manuals

• Responsible for managing a Project Management team chartered with implementing custom programs to eliminate traffic affecting modules from customer sites
• Creator of the 5500 and 53X Software Release Document (SRD) Addendum and inventory forms
• Led initiative to create the 530, 531, 532 and 532L inventory forms along with the Software Release Document Addendum
• Introduced processes to enable proper warranty claims and tracking
• Developed “Smart Form” concept used on various projects
• One “Smart Form” was the project plan used to calculate and track on time performance, job jeopardy and resources

• Member of the Directors initiative to improve deployment cycle time
• Chaired the Acceptance Test Team responsible for optimizing the Tellabs TITAN 5500 test procedures
• Reduced testing cycle time by 70% and increased the testing accuracy, flow and robustness
• Introduced a revolutionary testing board to validate customer facility wiring
• Developed processes to be used for the TITAN 5500 Synchronous cables to eliminate potential service outages
• Worked with consultants to develop a log file analyzer used to validate Tellabs Field Service Engineers performance

• Responsible for complete test and turn-up on the Tellabs TITAN 5500 digital cross connect system
• Responsible for setting new performance benchmarks and testing methodologies
• Identified and provided 1024 core expansion inventories used currently at Tellabs Operations, Inc.
• Collaborated with Technical Writing/Technical Support and provided input to processes and procedures used for 1024 core expansions
• Worked with Technical Support to change current testing methodologies to optimize testing in the field
• Worked with Tellabs script writer and provided input to testing scripts needed in the field

• Installation of two-way radio communications, doctors registers, intercoms, closed circuit TV, and alarm systems
• Designed a digital counter alarm system used throughout the Massapequa NY school district
• Troubleshooting/Repairing of all equipment down to component level using service monitors, oscilloscopes, solder and de-solder machines, multi-meters, watt meters, tone generators, power supplies and frequency counters
• Performed in house bench repair as well as on site service calls within the tri-state area