Eric G. Hansen Email & Phone Number

Jackson, New Jersey

• Manage a highly technical workforce responsible for engineering, furnish, installation and testing of telecommunication equipment (EFI&T)• Interface with organizations to plan, organize, direct and control engineering, installation and testing for current and future products• Develop department objectives consistent with Coriant's business goal and objectives• Ensure qualified resources are available to meet all customer request dates• Monitor compliance with Coriant's acceptance testing methodologies, checklist, procedures, standards and business practices• Audit project status, assure work is completed on schedule and within budget• Responsible for staff development, performance management, performance evaluation and providing career planning• Manage the effectiveness of tools, documentation, training and work processes.

Field - Us

• Primary point of contact with customer and corporate level organizations • Responsible for addressing and resolving any issues relative to the end to end supply chain process• Responsible for overall customer satisfaction across all projects• Manage non-project specific issues and improvement initiatives between Tellabs and the customer• Develop and publish customer profiles that state how Tellabs needs to conduct business with the customer and which defines department responsibilities in relation to customer projects• Determine if Tellabs commitment to the customer is being met by examining progress of product deployment projects and schedules• Manage end to end supply chain for new systems, growth projects, network expansions, and conversions with focus on customer expectations• Facilitate/participate in customer review meetings to discuss current project status, general account issues, and to plan for future projects• Work with the customer and sales account manager to develop overall project/system forecast, while securing necessary internal resources to meet the forecast requirements• Prepare and present account reviews for external customers and internal stakeholders

• Responsible for leading Tellabs Corporate quality initiatives within North American Customer Fulfillment (NACF) IS09000, TL9000• Manage Quality Standards Technical/Process and Quality Assurance Departments• Responsible for all controlled documents within NACF• Responsible for all installation part numbers for the deployment warehouse• Responsible for maintaining the installation Customer Summary of Standards• Responsible for the Installation and Engineering standards manuals• Participating member of the Telcordia Forum – responsible for the Telecommunication installation industry standards GR1275• Participating member of the QuEST Form – responsible for the Telecommunication TL9000 requirements and standards• Responsible for maintaining a 4 million dollar budget• Incorporated a career path for every position within the Quality Program umbrella• Designed and modified a stoplight database to track all internal projects• Designed and modified a Quality Assurance database used to track all site audit findings• Designed and modified an Issues Management database used by Executive Management to track all Strategic Plan problems/opportunities• Developed the Strategic Plan utilized by Executive Management

• Responsible for managing a Project Management team chartered with implementing custom programs to eliminate traffic affecting modules from customer sites• Creator of the 5500 and 53X Software Release Document (SRD) Addendum and inventory forms• Led initiative to create the 530, 531, 532 and 532L inventory forms along with the Software Release Document Addendum• Introduced processes to enable proper warranty claims and tracking• Developed “Smart Form” concept used on various projects• One “Smart Form” was the project plan used to calculate and track on time performance, job jeopardy and resources• Another “Smart form” was the SRD Addendum which automatically identified traffic affecting modules by the information provided on the inventory• Introduced the Project Workbook concept to various disciplines within deployment• Responsible for department tools, resources and budget

• Member of the Directors initiative to improve deployment cycle time• Chaired the Acceptance Test Team responsible for optimizing the Tellabs TITAN 5500 test procedures• Reduced testing cycle time by 70% and increased the testing accuracy, flow and robustness• Introduced a revolutionary testing board to validate customer facility wiring• Developed processes to be used for the TITAN 5500 Synchronous cables to eliminate potential service outages• Worked with consultants to develop a log file analyzer used to validate Tellabs Field Service Engineers performance• Developed process to reference all jobs and log files for each customer and Field Service Engineer• Provided phone support to Field Service Engineers• Responsible for root cause outage analysis and feedback loop improvement

• Responsible for complete test and turn-up on the Tellabs TITAN 5500 digital cross connect system• Responsible for setting new performance benchmarks and testing methodologies• Identified and provided 1024 core expansion inventories used currently at Tellabs Operations, Inc.• Collaborated with Technical Writing/Technical Support and provided input to processes and procedures used for 1024 core expansions• Worked with Technical Support to change current testing methodologies to optimize testing in the field• Worked with Tellabs script writer and provided input to testing scripts needed in the field• Provided input to Mechanical Design for Tellabs 2048 systems• Mentored new Field Service Engineers and current administrative and testing philosophies• Member of the Tellabs Field Development Committee chartered with improving deployment cycle time• Provided input to equipping the field personnel with the correct administrative and work tools needed to perform their job

• Installation of two-way radio communications, doctors registers, intercoms, closed circuit TV, and alarm systems• Designed a digital counter alarm system used throughout the Massapequa NY school district• Troubleshooting/Repairing of all equipment down to component level using service monitors, oscilloscopes, solder and de-solder machines, multi-meters, watt meters, tone generators, power supplies and frequency counters• Performed in house bench repair as well as on site service calls within the tri-state area