I oversaw daily operations, implemented academic policies, and managed senior staff. I recommended and enacted university policies for student services, maintained academic records and information systems, and set and evaluated departmental goals and procedures. Additionally, I designed organizational structure and staffing, supported recruitment efforts, and represented the university across institutional divisions.

As the Head of Admissions for Lancaster University Ghana, overseeing both the Ghana and Nigeria offices, I strategized and contributed to achieving enrollment objectives by developing and implementing comprehensive recruitment plans. This included utilizing student search services, fairs, high school visits, digital marketing, CRM technologies, and innovative communication strategies. I provided leadership and management to the Admissions Office, building a competent and effective team. Additionally, I applied strategic thinking to develop data-driven recruitment strategies, consistently exceeding targets. I effectively managed the departmental budget, ensured efficient processing of admission applications through robust policies and systems, and leveraged data analytics to assess market position and competition.

As the Head of Academic Registration and Records, I streamlined student registration procedures, implemented robust audit protocols for file management systems, and upheld strict academic standards through effective policies. I enhanced decision-making in academic governance, ensured compliance with regulations, and drafted policies for registration and student services. Additionally, I optimized inventory management and provided strategic guidance for registration activities

As a Recruitment Strategist and International Student Adviser, I conducted market intelligence research to identify opportunities for international student recruitment. I managed relationships with key partner high schools, conducting visits, advising students, and fostering excellent rapport with school staff. I ensured compliance with admission policies and regulations across all programs. Additionally, I maintained the University's relationships with government and industry stakeholders in Ghana, provided regular updates on student recruitment activities and conversions, monitored recruitment expenditure within budget constraints, and collaborated with the marketing team on strategic campaigns.

As Deputy Registrar, I supported the Registrar in executing his responsibilities and was a member of several committees. I oversaw and optimized records, registration, and graduation processes, ensuring efficient workflows and excellent student service. This included managing student records such as grades, registration data, and transcripts, and supervising the evaluation and certification of graduation applications. I also handled the resolution of student disputes related to records and registration, interpreted academic policies for the university community, and facilitated staff training. Additionally, I acted as a vital link between students, alumni, parents, and various university committees.

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