Eric Harman Email & Phone Number

New York, New York, United States

United Kingdom

Commercial launch lead for a first-in-class medicine to treat Ulcerative Colitis (UC), responsible for leading a matrix team to develop & execute a full end to end strategy to transition the asset from phase 3 to a commercially launched product in the UK&I.

Norway

Developed and executed an accelerated launch plan, during Covid restrictions, for a novel medicine indicated for the treatment of Multiple Sclerosis (MS) in the Norwegian market, including directing all digital and print creation, KOL advocacy, key account customer targeting list development, and developing a long-term growth strategy to guard against.

United States

Led an 18-month long transformative initiative that overhauled many facets of BMS’s US patient access and reimbursement programs designed to improve customer experience and satisfaction while helping resolve access roadblocks in patient treatment.

United States

United States

Led the project to define, create, and build the foundation for the current BMS Access Support program, from creating a field reimbursement team to developing a back-office support program with a full suite of reimbursement tools for HCPs and patients in Rheumatology and Oncology.

Charlotte, North Carolina, United States

• Collaborated with pharmaceutical manufacturers to manage large-scale, complex projects with both technology and operational components, focused on executing pharmaceutical access and reimbursement program creation and.
• Led the internal and external matrix project team in preparation of project deliverables, milestones, and required tasks and reviewed content and presentations prior to publishing.
• Assisted in development of standards and procedures for project reporting and documentation.
• Monitored resources required to complete projects such as task assignments, resource loading and scheduling.

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

• Serve as subject matter expert for external vendor applications such as Yodlee portfolio manager, CashEdge transfer services, and Fiserv’s bill pay and OFX platforms.
• Coordinate vendors to track and resolve issues affecting service levels and leading issue resolution through to post problem review.
• Provide ad hoc support to decommission and transition of applications and services (Wachovia.com & in house) supporting merger related activities of Wells Fargo and Wachovia.
• Interacted with project sponsors, stakeholders and various project members to ensure specific needs were met.
• Provided business analyst support for the preparation and coordination of system decommissioning project and process documentation supporting the merger of Wells Fargo and Wachovia.
• Track all project time and milestones in Clarity and all PMO related project tracking databases.

Columbia, South Carolina Area

• Developed project management strategies and processes to lay the foundation for the creation of the Project Management Office (PMO).
• Drive project results aligned with executive level objectives and initiatives.
• Technology project lead for corporate headquarter building update and warehouse expansion projects in the United States and Canada.
• Provided project support for a corporate wide SAP Unicode conversion, SAP upgrade to ECC 6.0 and full development and implementation lifecycle of new warehouse light pick technology.
• Implemented a centralized training web portal focusing on all training related needs as required by the company’s individual business unit to support coworker development.
• Spearheaded implementation and adoption of global software environments, such as SharePoint 2007 and Daptiv PPM.

Charlotte, North Carolina Area

• Manage, from a top level, projects affecting the eCommerce through project planning, risk mitigation, coordination of agent schedules and vendor availability.
• Support, coordinate and manage change and problem resolution with multiple online banking vendors such as Yodlee, CashEdge, and Fiserv.
• Utilize Six Sigma tools to lean out multiple change and vendor management processes affecting the contact center environments; resulting in greater back office efficiency for faster customer interaction while lowering.
• Redefine vendor relationships to streamline their end to end support processes for Bank of America’s domestic and international contact center environments.
• Provided procedural and project support for the FleetBoston and MBNA mergers, including legal day and system day one activity go live support.
• Create business requirements and follow up training materials to support both projects and business solutions implemented through Business Operations lead initiatives.

Charlotte, North Carolina Area

• Utilized Six Sigma Process Excellence techniques to increase productivity of contact center associates while decreasing triage during system outage situations.
• Re-evaluated Small Business Banking contingency operations within the Charlotte division and assisted in establishing new guidelines to increase efficiency around problem management.
• Coordinated problems (severity 1-3) affecting the Charlotte Small Business, Client Managed, and Customer Experience Centers through utilization of triage teams (ICM), onsite support, and other DCC contact centers.
• Worked with the contact center and onsite support associate satisfaction team to address issues identified within the survey results and increasing associate satisfaction approximately 5% against plan.

Charlotte, North Carolina Area

• Planned and executed associate communications, contest, and award programs resulting to an increase in associate satisfaction, performance, and effectiveness.
• Acted as a liaison for Small Business customers to establish new products and services with Bank of America that met their financial need and ability and assisted in the banks overall strategy to increase market share.
• Worked on the Charlotte Contact Center conversion team to successfully educate and prepare contact center associates for the conversion of Oregon accounts and systems into Bank of America’s Model Environment.