Results-driven Telecommunications Project Manager with over 20 years of experience in service delivery, project management, and customer success. Skilled in contract deliverables, managing client and customer relationships, and driving operational excellence across multiple teams and stakeholders. Adept at using data to inform business decisions and navigate logistical challenges and fostering collaboration to meet business goals. Seeking to leverage my leadership skills in a role focused on delivering exceptional service outcomes and continuous process improvement. My current role is that of a Project Manager for Comcast Business in the Capital Beltway area. I help manage service delivery projects for our field operations teams, including federal DISA projects, cell backhaul upgrades and carrier waves. I also partner with cross-functional partners to help manage and improve the processes that empower our frontline to deliver superior products and best-in-class customer service. As a member of the US Army, I proudly served as a network systems operator, reaching the rank of sergeant in the Signal Corps. As a civilian, I have worked as a field technician and supervisor for Comcast Business Services servicing and installing in hybrid-fiber-coax systems, Metro Ethernet, SD-WAN, hospitality and FedGov.