Eric Hartman Email & Phone Number

Morrison/South County Regional Library

•Delivered high-quality, customer-focused services. •Responded to public inquiries regarding the library’s operations, programs, services, materials, and resources. •Conducted reference interviews•Interpreted and explained the library’s policies and procedures; addressed and assisted in resolving customer concerns and complaints. •Instructed and assisted customers in the use of the library’s equipment, catalogs, databases, public website, internet, and/or computer software applications; troubleshoot equipment issues. •Became a Database Specialist for the Morrison and South County Regional Library focusing on B&T Lease Returns, new spine and bar code labels, adding donation items or fast adds to existing records, and other changes as directed by technical service.•Attended and participated in a variety of meetings, seminars, and/or conferences;

Charlotte, North Carolina Area

• Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.• Monitor the system for equipment failure or errors in performance.• Notify supervisor or computer maintenance technicians of equipment malfunctions• Respond to program error messages by finding and correcting problems or terminating the program.• Read job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings.• Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports.

Kinderhook, Ny

• Ordered supplies and library materials• Reconciled purchase orders, packing slips and invoices• Assisted in newsletter development• General correspondence• Procured, opened, and distributed mail• Prepared & made deposits• Wrote press releases• Created & distributed flyers• Updated website and Facebook page• Processed library materials• Cataloged collection materials

Queensbury, Ny

• Successfully assisted customers with purchasing items.• Helped customers with questions and problems such as refunds and complaints.• Facilitated customers’ access to Money Orders, Western Union transfers, and cashing checks.• Managed thousands of dollars daily.• Created a pleasurable shopping experience.

Saratoga Springs, Ny

• Gained an understanding of the general day to day tasks of a Public Library.• Taught computer classes for the general public under the supervision of the computer class instructor.• Attained knowledge of teaching computer courses second hand by observation and first hand by assisting patrons who were in need of assistance.• Acquired further knowledge on collection development through the creation of readers’ advisories. • Supported the circulation department with the implementation of the new RFID tagging system.• Assisted patrons with various reference questions and problems.

Glens Falls, New York Area

• Offered input to patrons regarding various reference questions and problems. • Assisted patrons with technical issues.• Facilitated the library with updating its Radio-Frequency Identification (RFID) security tags with new programming.• Created a satisfying library experience by maintaining a clean and welcoming environment.

Masters, Information Studies

Bachelors, History