Fraud And Claims Operations Senior Manager
CurrentLead Deposit Specialty Detections organization which included management of operations for New Account Originations, Return Item Investigations, Digital First Party Fraud Detection, High Risk Account Closure, and Furnishing teams in multiple sites across corporate footprint. Teams are responsible for working fraud strategies across different models and to identify bad actors or perpetrator fraud and managing operational components of running fraud program including account closure and other day to day activities.-Teams emphasize continuous improvement with error rates less than one percent, speed to detection and good customer retention so that profitable relationships are maintained while those relationships and transactions identified as fraudulent are removed from processing-Lead all compliance efforts associated with business including collaboration with testing partners on existing business and new business and processes-Consult with strategy development partners on emerging trends and threats, lead and participate in industry working groups for awareness of broader industry trends-Partner with product managers on new products to ensure fraud risk is managed before public offerings of new banking services-Teams have history of successfully meeting and exceeding loss and financial targets while managing productivity and financial goals. -Lead Shared Fraud Reporting (FCRA) program in partnership with Corporate Risk/BSA Group-Individual teams performed at over 90 percent Service Level -Improved same day detection of highest risk detection strategies by 90 percent
