Eric Hayden Email & Phone Number

Responsibilities: Application management of the Ariba Source to Pay suite, Procurement Data and Analytics, RFx support, software asset management; Business Delivery Exec for migration of SOW creation to Fieldglass• Cut Blanket Purchase Order amendment steps by 75% for BPO changes with no fiscal impact by introducing 4 new contract workflows• Implemented data visualization dashboards for spend, future contract commitments, contract pipelines, supplier diversity spend in Oracle Analytics Cloud and Tableau with full usage metrics to identify visualizations that might need updating• Redesigned Workload Management visualization product to provide leadership full visibility into work activity by person, calculating cost of time to complete work, and identifying scenarios where work redistribution could provide greater value or increase efficiency

Responsibilities: Application management of the Ariba Source to Pay suite, Suppler Enablement and Procurement Enablement (Purchasing)• Completed Ariba Source to Pay implementation of full suite on time, within budget• Reduced by 70% the manual invoice volume entered by Accounts Payable in the first 10 weeks of Ariba implementation and by 90% by the end of the following year• Reduced Help Desk call volume more than 50% by creating a new feed of scheduled payments to the Ariba network for suppliers to have immediate access to payment dates

Responsibilities: Implementation of IBM Emptoris Source to Contract suite, spend analysis management, business application management; business lead for implementation of Ariba Procure to Pay suite.• Implemented Emptoris S2P suite on schedule, 25% under budget with no defects• Developed and moved into production method for reporting on workforce/workload management in 3 weeks• Reduced application support FTE by developing more automation procedures and change control tracking within the existing source to contract suite while adding application ownership of Fieldglass for contingent labor• Reduced 4000 workhours/yr by automating the creation of new projects from contracts renewing via the contract pipeline

Responsibilities: data analysis management, contract operations management, application ownership of sourcing applications, and office supplies vendor management.• Eliminated 3000 work-hours/year extending spend analysis tool for reporting on contracts, projects and savings• Replaced 2 reporting FTE implementing big data analysis tool, while replacing quarterly refresh cycle with weekly refresh cycle• Reduced office supplies expense by 50% by developing data-driven supplier and demand management programs• Cut 54% contract processing time by introducing electronic signature• Delivered 7 major application releases into production, all on schedule and within budget

Responsibilities: implementation and business ownership of new eProcurement application across 30000 employees (parent company and 4 subsidiaries), and development of catalog/content management process.• Replaced by 75% FTE required to manage catalog content by replacing manual process with automation• Expanded catalog content available for analysis by 2000% at no additional cost by building content management application• Reduced help desk ticket volume by 65% by developing tracking tools to monitor common issues• Increased managed supplier content from 8 to 74 suppliers without increasing FTE

Responsibilities: discovery, allocation and chargeback for SAN usage at all storage facilities.• Cut 97% of the time needed to measure and charge for storage by replacing manual process with single database solution• Absorbed heritage JPMC storage tracking solution and 65% increase in volume with no additional FTE

Responsibilities: management of purchasing department; business ownership of procurement applications• Increased managed transaction volume by 400% without FTE increase by expanding use of deployed procurement application, and increased from 3 to 45 vendor catalogs• Replaced 4 workflow tools with a single web service, allowing for single point of entry for all approvals• Completed 28 code releases over 4 years without a single instance of emergency code reversal• Eliminated 65000 manually created work tickets/year by developing integration to IT workflow application

Responsibilities: development of process library for desktop services during merger of Bank One and First Chicago, creation of web-based training and testing, representation of desktop services to a partnership with IBM (help desk and messaging), AT&T (telecommunications delivery), and Corporate Real Estate (workstation management).

M.Ed., Secondary Education

B.S., Economics, Psychology

Activities and Societies: Class VP 1985-1986, Class President 1986-1988