Eric He Email & Phone Number

United States

Toronto, ON

• Worked with cross-functional stakeholders to define requirements and user stories to deliver solutions for products within Agile pod.
• Developed product goals and roadmaps, and effectively managed product development cycle time by a reduction of 21%.
• Mentored service team on product new features, which resulted in a 33% uptick in customer satisfaction score.
• Optimized in CoE(Center of Excellence) related product strategies which drive an outcome of $2.1 M saving in operational cost.
• Managed the legacy system digitization & migration practices with feedback of over 90% adoption ratio of onboarding experience.
• Monitored product OKR (Objectives & Key Results) and relevant metrics and presented insights to PMOs and product sponsors.

Markham, ON

• Conducted product analytics to provide recommendations, insights and drive roadmaps for product improvement.
• Identify and measure the success key product metrics which drive the increase of 45% conversion rate by new product features.
• Built supervised learning model to predict patterns delinquency in driving management decision to reduce 28% default ratio.
• Conducted A/B experiments for product launching which led to a referral rate of 64% by the loyalty program.
• Collaborated with business and tech teams to successfully implement Toyota Credit Innovation Framework across organization.

Oakville, ON

• Coordinated with stakeholders to gather requirements and ensure the smooth implementation of 10+ high-profile projects.
• Supported sprint planning, product backlog refinement, feature prioritization to make the scrum events efficient.
• Transformed custom data analytics needs into customer journey strategies to boost bounce rate around 53% for new users.
• Gathered & translated business requirements into product features to align with buy now, pay later(BNPL)business models.
• Drove product execution for online payment improvement for 3rd party merchants, which led to an increased revenue of $35M.

• Work for Joint Venture: Sino-Australian International Trust
• Owner of the end-to-end delivery of various products from minimum variable product(MVP) to go-to-market product launching.
• Conducted market research and provided insight to improve product development that increased revenue by over $ 300M.
• Managed 5 Associates and provided regular performance feedback to improve team’s output by 20% year over year.

Albany, NY

Chicago, Illinois, United States

Master Of Science - Ms, Analytics- Computational Data Analytics

Postgraduate, Information Technology Project Management

Master Of Business Administration - Mba, Finance Management And Investment