Eric Head Email & Phone Number

Dallas, Texas, United States

Cheyenne, Wyoming Area

Working to elevate Cheyenne's Data Center populace through content creation and developmental programs. Maintaining pillars of impact while collaborating with stakeholders to deliver excellence at all levels.

Cheyenne, Wyoming Area

Led a 12 technician strong IT break-fix operations team for an enterprise-class data center. Maintaining high availability for high performing business units of Microsoft such as Azure, Outlook, and Bing. Helped to guide process improvements through Kaizens, creating global training documentation used for on boarding and driven communication between business units.

Cheyenne, Wyoming Area

Responsible for leading a shift of IT professionals in a Microsoft data center in a highly flexible operations environment. While working on the imaging, deployment, break-fix, networking and overall support of the lifecycle for a server. Additionally, interact with the other support teams on and offsite to handle operational challenges as they arise to maintain five nines availability.

Cheyenne, Wyoming Area

Installed cable internet, phone, and television to residential customers while maintaining a professional image. Additionally, I evaluated other technician's work or standardized criteria including professionalism, quality of work, and aesthetics of their work.

Cheyenne, Wyoming Area

Maintained the Minuteman III weapon systems specializing in the electrical subsystems. This role provided me with a deep understanding of how high availability electromechanical systems should operate to provide maximum uptime.