Eric Heard Email & Phone Number

Greater Atlanta Area

-Ensuring financial targets and other agreed targets are met in all departments-Reviewing working practices to ascertain if it is successful and if not, devise an alternative-Making sure safety regulations are followed -Keeping employees motivated and organizing appropriate training-Ensuring the business operates within the company's mission statement-Investigating customer satisfaction and reporting any issues-Working with department heads and senior management to get the best performance from staff-Driving the business to increase profits-Working with legal departments on any matters that occur-Reviewing and approving equipment needs

Reston, Va

- Wiring and Configuring Software for systems in development- Cataloging Remote Range of Controlled Hardware according to Latitude & Longitude- Responsible for setting up Remote Camps for Hardware Deployment

St Michael Barbados

- Responsible for Migrating End-User Systems- Creating LAN & Exchange ID’s for All Employees

Washington D.C. Metro Area

- Responsible for Data Backups and Restores for the Washington, DC Market for the FCC & SEC.- Responsible for maintaining & shipping all Backup Media Federal Off-Site Storage.- Technical Writer for the Backup Systems Security Team for Washington, DC and Rockville, Maryland- Maintaining, Programming, and Configuring Onsite Backup Servers and Tape Libraries.- Configuring Backup Volumes for New Laptops and Desktops for New Employees as well as Existing User Upgrades.-Trouble-shooting Software Packages & Network Connection issues for remote access users.-Delegate all day-to-day Desktop Support Trouble Tickets to Desktop Support Staff.

White Plains, Ny

- Helpdesk Coordinator for all Desktop Support Technicians in the New York Market including Piscataway, NJ, Rocky Hill, CT. and North Haven, CT.- Provided Executive Support to all Senior Management.- Responsible for Interviewing, Staffing, and Training New Members of the Desktop Support Team.- Creating LAN & Exchange ID’s for New Employees.- Lead Systems Support Technician for Nextel’s Nationwide Inventory Warehouse in Piscataway, New Jersey.- Responsible for imaging new machines upon arrival (laptops/desktops).- Repairing existing hardware and configuring laptops for Field Engineers for special Atlas programs for troubleshooting Cellular Radio Towers.- Coordinating office visits between my colleagues and I for the New York, New Jersey, & Connecticut locations.- Responsible for heading the Windows 2000 migration on all desktops and laptop systems.- Designed and Maintained Nextel’s IT Department’s Internal Website.

Greater New York City Area

- Responsible for Migrating End-User Systems- Upgrading and Configuring Remote User Mobile Units- Responsible for Formatting and Destruction of discontinued Hardware

Jacksonville, Florida Area

- Helpdesk Lead responsible for supervising all Technicians with information regarding online access via Modem or TCP/IP connection.- Responsible for the development of the “Cancel-Save” project. This project was launched to retain AOL’s members.- Member of AOL’s Internal Software Testing Team.- Monitor & Grade Technician's Incoming Member calls for Quality Control purposes.- Taking Escalated Calls from Irate Members disputing Billing & Service issues.

Master Of Computer Applications (M.C.A.), Computer Systems Networking And Telecommunications, 3.1

Activities and Societies: Aries Project "The Hamal" Parallel ComputerSelected by United States Government Accelerated Engineering.

Bachelor Of Applied Science (B.A.Sc.), Computer Science, 3.3