Eric Heft, Clfp Email & Phone Number

Minneapolis, Mn, Us

Manages and coordinates the operational functions for the Vendor Markets Documentation teams. Responsible for the oversight and continuous improvement of multiple operation teams who’s duties include onboarding $1+ billion annually. Extensive experience in multi-site operations management, building strong successful teams across multiple disciplines, and inspiring collaboration with both internal and external partners. Proficient in improving key performance indicators, strategic planning, and financial management. Currently supporting the Capital Markets, Healthcare, Technology, Manufacturing and Portfolio busines lines.

Minneapolis, Mn, Us

Responsible for strategic planning, evaluation, implementation, and continuous improvement of all aspects of collection functions and processes for a team of 90 exempt and non-exempt staff. Manages collection activities on direct and indirect consumer loans, lines, leases, and DDA's. • Responsible for goal setting and incentive functions for Early Stage Contact Center, approximately 175 exempt and non-exempt employees• Created a Bilingual Spanish speaking unit. Completed Business Change Risk Assessment, Risk Mitigation Plan, and drove the project through Corporate level review and approvals• Established a more robust measurement of key performance indicators across the site• Created and implemented several control points and oversight of higher risk processes within our procedures to ensure regulatory compliance and adherence• Over five years experience managing Avaya Proactive Dialer System. Previously responsible for creating and maintaining Dialer campaigns to ensure exact compliance with ever changing State and Federal requirements while maximizing file penetration and right party contacts• Previously managed the Payment Arrangement Center (DDA Collections) and the Late Stage Business Reserve Line groups• Previously responsible for forecasting losses for the small business portfolio on a monthly quarterly and yearly basis. Worked closely with our Risk and Credit Administration partners to finalize roll rates and provide updates to our senior leaders throughout the month• Managed and facilitated the Business Reserve Line charge off process to ensure compliance with the Corporate Credit Policy• Previously responsible for the resolution of Consumer and Small Business overdrawn Demand Deposit accounts. Collected over $150MM in 2015• 2013 Manager of the Year• Developing Leaders Program Mentor

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Bachelor Of Applied Science (B.A.Sc.), Political Science And Government

Political Science And Government