Director Of Operations
Foxcroft Wine Co.Director of Operations/ PartnerCharlotte, NC/Greenville, SC | 2017-2024Hired, trained, and managed General Managers and staff across all 5 restaurant locations, aligning teams with company goals and standards.Negotiated vendor contracts to ensure optimal terms and cost-effectiveness across all locations.Facilitated streamlined communication between store management and corporate offices, enhancing strategy implementation and operational cohesion.Achieved significant sales growth, increasing annual revenue from $1.5 million to $10 million through targeted sales strategies.Implemented staff development programs, boosting retention and productivity.Executed cost control measures, reducing operational expenses by 20% and increasing profitability.Oversaw repairs and maintenance activities, ensuring operational efficiency and minimizing downtime.Managed Profit & Loss responsibilities, consistently exceeding financial targets.Collaborated with marketing teams to develop and execute campaigns, ensuring operational alignment with brand strategy.Worked closely with finance teams to develop and manage budgets, monitoring financial performance and implementing corrective actions to achieve profitability targets.Implemented quality assurance measures, continuously improving operational processes to enhance guest experience.Initiated and oversaw sustainable sourcing practices, optimizing inventory management and ensuring high-quality ingredients.Ensured compliance with health and safety regulations, implementing protocols to maintain a safe working environment for staff and guests.
