Eric Heikes Email & Phone Number

Create a sales-driven culture by engaging customers and providing effective leadership to Sales Associates. Set high expectations and hold others accountable, reward success, community involvement, promote brand recognition, and clearly communicate policies and expectations. Promote sales and profit generation by meeting sales and profit goals, market appropriate merchandising, use reporting tools as a guide in decision making.Drive operations and budget management by reducing costs while maintaining standards, achieving shrink goals, managing labor and other controllable expenses.Drives store sales by suggesting additional items to customers to meet their outdoor lifestyle needs. Plan and delegate by executing company directives and inspiring the team to accomplish objectives, schedule and clearly assign and communicate work.Maintain low staff turnover through effective motivational management.Skilled in resolving customer service issues and finding “Win Win” solutions.

Springfiled Ill

Promote sales and profit generation by meeting sales and profit goals, market appropriate merchandising, execute plan-o-grams, use reporting tools as a guide in decision making.Drive operations and budget management by reducing costs while maintaining standards, achieving shrink goals, managing labor and other controllable expenses.

Springfield, Illinois Area

Focused on providing customer service by ensuring a positive shopping experience by minimizing out of stocks and providing customer assistance where needed. Opened and closed the store, including balancing and depositing of receipts. Maintained adequate stock levels to support promotional items. Trained In Pharmacy on filling of Prescriptions and billing of insurance companies, Medicaid and Medicare.

Springfield, Illinois Area

Responsible for the financial performance and daily operations of 5 stores while continuing to manage one location as the Store Manager.Generated $46.5 million volume, representing 31.4% of company's volume in 23% of company's selling space.Supervised 4 Store Managers and 11 Assistant Store Managers.Helped develop and Implement payroll savings budgets to save the company $2 million over 2 years.

Springfield, Illinois Area

Total responsibility for all aspects of the day-to-day operation of a $12.4 million store. Direct supervision of 5 person management staff and up to 145 hourly employees.Responsible for budgets, expenses and Inventory control, merchandise presentation, cash office, and building maintenance.Supervised 2 Jewelry Managers and up to 30 Jewelry Sales Associates, with department annual sales of over $5 million.

Cape Girardeau Mo.

88,000 sq. ft. building generating over $14 million annually. Responsible for sales in Hardlines, training, inventory control, stocking, warehouse, customer service, maintenance, implementation of company signing and sales programs.Directly supervised 3 Support Managers, 4 Department Managers, and 35 to 65 hourly employees.

Wichita Ks.

Responsible for sales, customer service, budgeting, expenses and inventory control, operational audits, facility maintenance, personnel administration, security and credit. Annual sales were over $15.5 million in a two level, 117,000 sq. ft. facility.Direct supervision of 3 Support Managers, 5 Department Managers, and 65 to 115 employees.