Eric Hellgren Email & Phone Number

Carmichael, Ca, Us

Carmichael, Ca, Us

Help support race team, take care of logistics, computer hardware and networks, coordinate with Operations and shop on repairs and orders.

San Francisco, Ca, Us

I am one of 2 local Network Support Engineers supporting all of Sacramento locations of Dignity Health locations, Mercy Health locations and Catholic Charities data centers. We install, support new network devices, switches, battery back ups, PDU's, cabling issues, manage servers and any issues related to performance issues or failing hard drives.

Santa Clara, California, Us

As a Systems Validation Tech, As part of the system-based manufacturing team, as one of three Technicians we are responsible for the Platform-based Product Validation (CMV-PPV group) test HW and SW bring up and platform upkeep. I work on system hardware, software and content execution using Python. I have to be in the lab executing various experiments listed by the engineering team and reporting my test findings.

2nd Level IT Support, all aspects of supporting staff PC, desktop apps, network access, printers, WIFI onsite along with home workers and VPN access.

Exton, Pa, Us

General 2nd level help-desk support, supported warehouse PC's (break/fix/swap), printers, network closet devices, eg; Windows servers, switches, back up devices, firewall, ISP router, building WIFI network.

San Jose, California, Us

Currently getting IT Dept in order as it was in a managed services contract, organize server room, patch panels, complete documentation of servers, shares, Exchange service, tape back up, etc, inventory of spares/supplies. As an IT Director I performed many IT services as needed, support of PC's, printer service and management of print server, hardware replacement and upgrades on all devices, cat5 cabling, network set up & installs and support, user data recovery, PC configuration, set up and administration, maintenance of servers including updates, application training and support. AD and Exchange, support & set up email using Outlook, webmail, LAN & WAN Network support, internet access or routing issues, wireless configuration & access, VPN support & set up along with training. In charge of building security, camera system, staff access and badges, custom PC images, refresh of laptops and desktops, cloud back ups using MS Azure, backing up user data & transfer along with managing data restores.

San Jose, Ca, Us

Job duties and support varies, we have revolving roles. For a few weeks you work Helpdesk, working incoming email requests and take incoming calls for support. Another two weeks you support the counties Hedding location, another two weeks your on call doing roving support at varies county locations. As part of a growing IT support team we cover all basis like any other Helpdesk, password resets, add new user to AD, build Outlook mailbox's, image PC's, install MS apps and support them. Determine network issues, WIFI, VPN and printing problems. We manage many different networks for each location. We also provide Board of Chambers support during their hearings.

Atlanta, Ga, Us

Contract position in TSG IT Department working with SR IT Technicians performing duties supporting internal and external customers. PC repair or replacement, printer support and or replacement. Supporting UPS local hubs network printers, user workstations, scanners, etc and Airport gateway scales and office equipment. Cabling repairs, clean up, routing and hub device support, AP's, WIFI data support and installs.

Support for PC's, both desktop and laptops in hardware & software, server support for 2K, 2003 & 2008 plus support for AD and Exchange. Support and configuration for email with pop and or Outlook exchange, Network support and internet access, routing, plus wireless configuration and support. Virus cleaning and PC training, custom PC images with ghost, web access and application support.

Support for PC's/servers, desktop and laptops, hardware & software, server support for 2K, 2003 & 2008, administration support for AD and Exchange (2003-2007). Support and configuration for email with pop and or Outlook exchange. Network support and internet access, routing, wireless configuration and support. Virus cleaning and custom PC images with ghost, web access and application support.

Irvine, California, Us

ran managed IT services for 10 car dealers in NOR CAL, back up support help for customers in LA area.Support for PC's/servers, desktop and laptops, hardware & software, server support for 2K, 2003 & 2008r2, administration support for AD and Exchange (2003-2007). Support and configuration for email with pop and or Outlook exchange. Network support and internet access, routing, wireless configuration and support. Virus cleaning and custom PC images with ghost, web access and application support.

Support for PC's, both desktop and laptops in hardware & software, server support for 2K, 2003 & 2008 plus support for AD and Exchange. Support and configuration for email with pop and or Outlook exchange, Network support and internet access, routing, plus wireless configuration and support. Virus cleaning and PC training, custom PC images with ghost, web access and application support.** Doing this part time for small business, friends and referrals **

Marlborough, Ma, Us

Desktop Engineer III (EDS/3COM) 8/2004-10/2005• Supported Desktops, Laptops, Blackberry & Telecom for over 500 plus users• Remote Access support, LAN, VoIP, MS AD accounts, Lotus Notes and Netware • Supported MS Office apps, Virus and Spyware, Hardware repairs, Ghost images • Supported Execom and Managers after Business HoursSystems Network Analyst I (EDS/3COM) 7/2002 – 8/2004• Monitor and supported 3Com’s Global WAN for US, UK and Asia• Diagnose ATM, Frame Relay, PPP and VPN circuit outages and hardware issues, escalated and openTelecom tickets• Created and maintain documentation procedures, trained users on EDS ticket system Digital Workflow• Supported after business hours for WAN and Data center shifts, Lead and managed 6 team members• Site facilities support for Data Center, server moves, installs, patching & power routing• Off site tape management & L700 tape library management• Manage Change request validation process and meetingsWide Area Network Support Engineer Lead (3COM) 4/1998 – 7/2002• Supported 300 plus Global ATM, Frame Relay, PPP and VPN circuits and remote offices in 48 countries• On-site hardware & software support for remote access and Network Operations Center• Assisted in Support for Novell, LAN, and Remote Access groups• Provide 24x7 WAN technical support using Traffix 2.0, Info Vista, Transcend Network Manager, HP Open view• Provide NOC Tours for 3COM customers in there Corporate Briefing Center • Manage 3 shifts and 6 team members in a 24x7 environmentTechnical Support Engineer I/II (3COM) 4/1996 – 4/1998• Provided Hardware and Software support for over 5000 users on a Corporate Campus• Supported users for Remote Access, LAN and Novell accounts• Design, configure PC applications for users, assisted on hardware purchasing decisions, testing and Debug, developed custom ghost images• Swing Shift Lead and managed 3 techs• Assisted in house training for new helpdesk engineers

Diploma Of Education, Automotive Engineering Technology/Technician

Engineering

Higher National Diploma, Engineering