Eric Hembree Email & Phone Number

Getzville, Ny, Us

Buffalo, New York, United States

Buffalo, New York, United States

In my role leading operations teams within the Cisco sector at Ingram Micro, I focused on driving platform acceleration and automation within a multi-billion-dollar business environment. My leadership was pivotal in the oversight of high-profile projects that integrated advanced automation solutions to streamline operational efficiency and reduce operational expenditures through process optimization and technological innovation.Key Achievements:• Operational Efficiency Improvement: Successfully reduced transactional Service Level Agreements (SLAs) from days to hours, significantly enhancing operational efficiency and thereby improving customer satisfaction and retention.• Advocacy for Operational Change: Enhanced operational effectiveness and fostered organizational change by championing operational program managers, effectively communicating their business needs to key stakeholders and ensuring their considerations were prioritized in strategic decisions.

Buffalo/Niagara, New York Area

As the Director of IoT, I led the inception and growth of the Internet of Things (IoT) Business Unit, formulating and executing a comprehensive go-to-market strategy that spanned IoT, XR, and Smart Surveillance domains. My role was pivotal in developing strategic partnerships and fostering channel enablement to catalyze market entry and growth. I aligned product development and marketing initiatives with emerging industry trends and customer needs, positioning the company as a technological leader.Key Achievements:• Channel Strategy Excellence: Twice honored as Channel Chief for outstanding channel strategy and partner management, underscoring my commitment to excellence and strategic vision in channel engagement.• Industry Recognition: Earned a spot on CRN's "Top 100 People You Should Know," a testament to my influence and significant contributions to the technology sector.• Revenue Milestone: Successfully built and scaled the IoT business from the ground up to over $100M in revenue, marking a pivotal milestone in Ingram Micro's expansion into new technological markets.• Award-Winning IoT Offerings: Achieved the ‘Best IoT Offerings’ award from Channel Pro Network in 2019, highlighting Ingram Micro's successful debut year and excellence in go-to-market strategies that drove customer growth and market recognition.

Buffalo/Niagara, New York Area

In my role as Senior Vendor Business Manager – Security, I led the initiative to develop robust partnerships and drive market expansion by strategically leveraging the Ingram Micro Security Sales Cycle. I was responsible for overseeing vendor Profit and Loss (P&L) to ensure alignment with business objectives and performance metrics, and I analyzed market trends and competitor activities to inform strategic planning, enhancing competitive positioning and profitability.Key Achievements:• Significant Business Growth: Orchestrated a global Request for Proposal (RFP) initiative with Symantec, successfully increasing the business share from $250M to $450M, marking a notable expansion in Ingram Micro's security sector footprint.• Strategic Partnerships Development: Secured and led partnerships with key strategic partners in the security sector, utilizing advanced negotiation and relationship-building skills to forge and maintain valuable collaborations.

Buffalo/Niagara, New York Area

Responsible for developing and facilitating profitable partnerships and strategic management of the vendor relationships. • Drive business for the Cloud Management group of vendors.• Understand vendor's key initiatives assisting category manager with products and markets served.• Act as a resource to the department as a vendor expert. • Recommend new opportunities for incremental sale by providing input on promotions, product launches and suggestive selling. • Responsible for managing purchase discounts and behind the line monies (BTL) automated cost over-rides (ACOP) vendor rebate funds (VRF) and rebate collections.

As the Market Account Representative for Service Desk/Device Management (SD/DM) within the Cloud Division, I was responsible for spearheading market development initiatives, focusing on strategic expansion and establishing category dominance. I led the introduction and market penetration of the Help Desk offering, customizing solutions to meet the evolving needs of the channel while collaborating with internal teams and external partners to ensure our product offerings remained competitive.Key Achievements:• Inaugural Help Desk Offering: Successfully grew Ingram Micro’s Monthly Recurring Revenue (MRR) bookings by introducing and onboarding the inaugural Help Desk offering through the channel, significantly contributing to the company's revenue streams.• Strategic Market Positioning: Played a pivotal role in establishing the Service Desk/Device Management (SD/DM) category within the Cloud Division, contributing to Ingram Micro's growth and strategic positioning in the market.

Directed the day-to-day operations of several stores, achieving a reputation as a “turnaround expert” by taking a store from last to first. Consistently increased both new customer sales and renewal sales. • Managed sales representatives through mentoring, constructive feedback, and leading by example.• Set aggressive performance metrics and tracked results on a daily, weekly, and monthly basis.• Led my team to consistently outperform our quotas to be nationally ranked in the top 10.• Received various Awards of Excellence (Reduction in Cancels, Superior Performance)• Responsible for hiring, training, and launching new store locations and new markets.

Directed the day-to-day operations of the Circuit City – Amherst location. • Established a strong sales team of 5 representatives to consistently work together towards a common goal and operate at a high level of operational compliance.• Formulated monthly Business Plans to meet the needs of the business.• Responsible for merchandise and inventory levels.• Tracked MTD progress of over 15 sales indicators through a customized spreadsheet to manage performance.• Supervised “Team Huddles” to improve operations and sales performance by means of team coaching.

Advanced Certificate For Executives In Management, Innovation, And Technology, Executive Business

Executive Certificate In Technology And Operations

Executive Certificate, Management & Leadership

Executive Certificate In Strategy And Innovation

Associate Of Science, Computer Animation