Eric Henriksen Email & Phone Number

Orlando, Fl, Us

Bethesda, Maryland, Us

Lake Buena Vista, Florida, Us

➤ Providing operational oversight at all levels, setting clear objectives, efficiently planning and allocating responsibilities.➤ Achieving the most efficient operating model, managing budgets and expenses, monitoring and improving sales or profits.➤ Successfully increasing YOY GOP by 10% in 2017 ($5.9M), 2% in 2018 ($6.6M) and another 11% in 2019 ($7.4M).➤ Growing GOP percentage from 37.7% in 2017 to 40% in 2018 and 42.1% in 2019, streamlining operations and processes.➤ Increasing guest service scores far past the brand average, growing from 82% in 2017 to 84% in 2018 and 87% in 2019.➤ Achieving an 91% associate opinion scores compared to the full-service hotel average of 83%, scaling service capabilities.➤ Proactively increasing YOY GOP flow percentage from 96.4% in 2017 to 143% in 2018 and 161% in 2019.➤ Increasing total hotel revenue by $2M+ in less than 2 years, passing all 7 Brand QA inspections in the “Excellent” range.➤ Spearheading a public space renovation in 2017 and a full room renovation in 2018, conducting strategic planning/analysis.➤ Cross-functionally leading the front-desk, housekeeping, food and beverage, engineering and security teams for the hotel.➤ Ensuring superior guest service and engagement, strengthening hotel brand and on-line presence, improving productivity.➤ Exceeding all budgeted labor each year using the Hotel effectiveness program, overseeing all Hotel purchasing functions.➤ Ran the monthly P&L meetings, weekly rooms meetings, weekly F&B meetings, and weekly engineering meetings.➤ Skillfully facilitating increases in sales revenue through servant leadership and iterative process/system improvements.,

➤ Directly led engineering, housekeeping, laundry and front desk departments, built a productive and positive work culture.➤ Provided oversight for operational expenses and flow percentage in 3 large departments, iteratively improved processes.➤ Proactively instituted the implementation of HotSos to the property in January of 2016, enforced all brand standards.➤ Supervised and developed 3 department heads on a day to day basis, planned operation activities and set strategic goals.➤ Identified productivity and efficiency gaps and implemented corrective measures for both short and long-term results.➤ Supervised cross-functional staff from different departments and provided constructive feedback to improve performance.➤ Regularly evaluated the efficiency of business procedures related to organizational objectives and applied improvements.➤ Managed procurement processes and coordinated material and resources allocation, and oversaw support processes.➤ Provided superior customer service and client engagement, continually enhanced customer satisfaction and retention.➤ Accurately reviewed financial information and adjusted operational budgets to promote profitability and sales revenue.➤ Expertly developed, managed, and maintained relationships and agreements with external partners or vendors.➤ Evaluated overall performance by gathering, analyzing and interpreting data to ensure operational excellence.

Orlando, Florida, Us

➤ Came onboard as Banquet Director, promoted to F&B Director, Director of Operations, and finally Hotel Manager.➤ Maintained the F&B Director and Director of Operations responsibilities after promotion, served as GM 2 days per week.➤ Confidently spearheaded the hotel's total revenue management effort, understanding optimal mix of group and transient.➤ Achieved a projected revenue increase in 2015 of 9% or $2.5MM, successfully increased REVPAR up 9.2%YOY.➤ Increased GOP by 18% or $1.33MM at a 61% flow, provided annual budget preparation and accurate monthly forecasting.➤ Maintained a consistent focus on driving room revenue, food and beverage revenue, and scaled operational capabilities.➤ Spearheaded business planning, sales and marketing, and revenue performance to drive hotel improvements.➤ Persuasively communicated and presented hotel results to the corporate offices, chaired a variety of Hotel meetings.➤ Directly led and supervised 7 department heads from all operation disciplines, coordinated Capital requests with area GM.➤ Identified, analyzed, and rapidly resolved customer problems, increased the opinion survey by an additional 4 points.➤ Provided oversight to the revenues and expenses of every operating department in the hotel, streamlined operations.➤ Met and toured with all inspectors to include QA, EcoSure and Starbucks quality control, complied with all regulations.