Eric Hepinstall Email & Phone Number

Woodridge, Il

- Responsible for researching, selecting, and deploying all software and infrastructure systems, with a strong focus on value-add for the business- Maintains stable operations of all IT infrastructure and services, while using a LEAN thought process to continually improve existing processes - Negotiate and manage vendor relations, including 3rd party IT projects- Manages a highly productive team using strong communications and relationships, while maintaining a casual environment- Collaborated with Dober teams to create and maintain approved business policies and processes- Migrated disaster recovery to the cloud, saving significant capital expense, while improving functionality

Chicago

- Worked with various clients in maintenance and administration of their IT infrastructure and services- Advanced desktop and server troubleshooting of differing hardware and software environments- Used solid communication skills to balance interaction with many different clients- Coordinated team members to assist with specific technologies when required

- Efficiently maintained company network, managing a wide variety of critical components such as system backup, antivirus, updates, printers, CAD systems, user accounts, and E-mail.- Successfully communicated with users at all levels of technical expertise to solve hardware and software technical support issues. - Worked closely with Director of IT to identify best methods for implementing value adding products & services.- Imaged, configured, tested and distributed new workstations and maintained hardware / software inventory.- Supported company mobile devices, including Windows Mobile phones and VPN connections.- Improved support resolution time by organizing hardware, software and support tickets.

- Responsible for all aspects of network maintenance, troubleshooting, and upkeep.- Implemented wireless network, barcoding system, server room redesign, and all hardware/software replacement.- Handled support of financial software, Access and SQL databases, and critical manufacturing systems.- Estimated and developed formal quotes for $100,000+ millwork projects using exceptional spreadsheet skills.- Eliminated errors and increased efficiency by automating portions of estimating and order entry process.- Successfully managed projects from customer specifications through CAD design, production, and delivery.