Eric Hicks Email & Phone Number

Roseville, California, Us

Sacramento, California, Us

Contractor to the Department of Healthcare Services, California Medicaid Management Information System Division (CA-MMIS).Managed 7-person team building out mechanism overseeing both contract administration and vendor administration. Served as liaison between vendor and State to ensure all State-mandated requirements were met. Created responsibility / role matrix for 28 business process workflows, identified 150+ roles. Led production of standardized business process flow documentation. Developed, managed project-specific SharePoint site.Vendor ManagementContract AdministrationProcess ImprovementProject ManagementMitigation of Custom Software ApplicationsEliciting Customer Requirements

Sacramento, California, Us

Orchestrated daily operations of PMO, led 12-member PMO Operations Team through 26 sprints, completing 500+ user stories. Produced weekly operational reports for executives, weekly status reports for entire division for 30 key projects. Owned all State contract deliverables of PMO. Created a delivery model for implementing PMO servicesManaged SharePoint design, development and implementation for Branch level solution with 80+ site / subsite pages. Directed capability maturity assessments for 30 project / service management capabilities. Designed Division-level portfolio dashboards, for projects & programs in CA Clarity PPM platform. Program ManagementChange ManagementRisk AssessmentDelivery ManagementScrum MethodologiesClient Relationship Management

Mclean, Virginia, Us

Served as the key point of contact for the planning and implementation of IT programs related to the compliance to State of Michigan and Georgia Medicaid programs and policies. Managed the project responsibilities of 22 team members as well as direct reports, all with tactical IT responsibilities (engineers, architects, systems analysts and QA engineers), providing structure and career development programs that enable job versatility and growth. Managed $4M+ budget.Implemented the IT systems that effectively handled $10M in billing in the first year of operations.Planned / launched:Four (4) new IT programs Six (6) IT solutions. Held end-to-end accountability for program planning, developmental life-cycle management, testing, and final delivery of all IT solutions.Ensured that IT systems are operational in processing enrollment and billing requirements for a 700K member base.Oversaw the infrastructure buildout for eight (8) environments supporting Oracle Financials Applications and Databases as well as web servers supporting client portals.Served as the bridge between the technical staff and business personnel. Provided guidance to senior state policy makers concerning the feasibility of solution requirements for each program, providing recommendations that best suit needs within strict financial parameters.Business Intelligence (BI)Release ManagementInfrastructure DesignDeveloping Business CasesSoftware Development Lifecycle Management Custom Software Applications Change ManagementWaterfall & Iterative Methodologies

Chicago, Illinois, Us

Provided advanced technical leadership, collaborating with engineers to define products and architect / implement new features. Managed project teams of up to 12 staff members from multiple business units.Planned and executed the Bank’s Salesforce Integration initiative.Oversee the department’s $1M IT project budget, providing project timelines and budget reforecasting using a newly created financial template that simplified project calculations and analysis.Custom Software Applications Enterprise ITVendor SelectionInfrastructure Design Process ImprovementRelease ManagementStaff LeadershipData Analysis

Oakland, California, Us

Serve critical role in creating National Payment Solution strategy in cooperation with executive management; strategy transformed into $28M IT program with $8M in annual benefits. Managed six (6) full-time staff. Supervised project teams with up to 20 staff members, including: project managers, business analysts, software engineers, QA analysts, and infrastructure engineers.Played crucial role in creating technical design concepts. Created total encryption solution slashing PCI compliance costs by $5M / year. Built processor consolidation solution trimming processing costs $3M / year.Led project through Qualified Idea, Concept & Definition Phases. Served as domain expert and supported business executive (Assistant Treasurer) and mobile payments team, providing technical / marketplace guidance.Advise ecommerce solution team on payment issues.IT Program ManagementMobile Payment SolutionsSDLCProcess ImprovementBusiness Intelligence (BI)Data AnalysisRelease Management Infrastructure Design

Oakland, California, Us

Managed 4-year, $7.7M build-out of 19 application instances to enterprise solutionPIN / debitPCI-DSS v1.2 complianceFSA / HRA / HSA processingAMEX direct payment card processingStore / forward payment enhancementsPGP encryption of settlement filesPCI-DSS v2.0 compliance, ACH processing capabilityKP.org ecommerce. Managed up to 12 staff including vendors and freelancers.Managed IT infrastructure build-out with software, subsequent launch using Websphere 10 with Oracle 10G on UNIX 5.x. Comprised six (6) single server builds and 12 clustered-server builds. Handled PCI-DSS, HIPAA, SOX Compliance. Helped compliance team complete PCI-DSS survey. Managed system remediation effort for PCI v1.2 to PCI v2.0.Consulted system owners regarding PCI Compliance strategies to slash scope. Served as PCI compliance subject matter expert (SME).Led all stakeholders: reported risks, issues, action items, deliverables, decisions weekly. Managed production releases across numerous change management processes. Executed custom Java application for credit card processing solution.Led original infrastructure build track with six (6) environments, production primary, disaster recovery site, etc.Maintained UNIX security groups quarterly for six (6) years.Drove Oracle 10G to 11G migration. Utilized J2EE, JSP, Oracle 10G / 11G, Oracle Dataguard, Websphere 10G / 11G, and Tivoli Monitoring.Software Development Lifecycle Management Multimillion Dollar Budgets Vendor SelectionWaterfall & Iterative MethodologiesChange ManagementStaff LeadershipData AnalysisDatabase Modeling & Programming

Oakland, California, Us

Joined $16M program to remediate existing systems across enterprise to attain PCI Compliance. Facilitated closure of 30 payment card industry standard test procedures across multiple systems.Devised and executed remediation plan for noncomplying systems.Mobile Payment Solutions IT Program ManagementChange ManagementWaterfall & Iterative MethodologiesProject ManagementSoftware Development Lifecycle Management Data WarehousingDeveloping Business Cases

Oakland, California, Us

Promoted from Technical Project Manager after just one (1) year.Managed multiple end-to-end project lifecycles. Served as technical lead and project manager. Managed up to five (5) staff and a $1M budget. Supported Legal, Claims & Risk Management, National Facilities Services, and Financial Services teams.Built design solutions for business clients needing improved productivity. Interviewed clients and drafted technical specifications. Created business process modeling via illustrations and workflow diagrams.Executed project build plan via development oversight. Led user acceptance testing, enacted feedback change requests.SOX ComplianceRelease ManagementProcess ImprovementEnterprise ITIT Project ManagementInfrastructure Design Data AnalysisBusiness Intelligence (BI)

Oakland, California, Us

Served as lead developer on multiple applications and 17 product releases supporting 200+ users. Managed up to five (5) programmers with a total budget of $1M.