Eric Hicks

Eric Hicks Email and Phone Number

Senior Project Manager @ Direct Technology
Eric Hicks's Location
El Dorado Hills, California, United States, United States
Eric Hicks's Contact Details
About Eric Hicks

Eric Hicks offers a wealth of experience leading large-scale IT programs / programs, having developed a proven track record of collaboratively working with internal staff and external resources to deliver creative, cost effective IT solutions and products on time and within budget.Recognized for his expertise in driving compliance-related programs, Eric's forward-thinking approach to planning, compliance, risk analysis / management, testing and release management and client relations, coupled with his experience training junior staff is a welcomed addition to any program management team.IT Program ManagementRelease Management Staff LeadershipHIPAA, PCI, SOX Compliance Enterprise ITScrumData Warehousing Business Intelligence (BI) Developing Business CasesVendor Management Agile MethodologiesLeading Onshore & Global Teams Custom Software Applications Change ManagementMobile Payment Solutions Waterfall & Iterative MethodologiesSoftware Development Lifecycle Management Infrastructure Design Multimillion Dollar Budgets RFP & Vendor SelectionClient Relationship Management

Eric Hicks's Current Company Details
Direct Technology

Direct Technology

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Senior Project Manager
Eric Hicks Work Experience Details
  • Direct Technology
    Senior Project Manager
    Direct Technology Nov 2020 - Present
    Roseville, California, Us
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  • State Of California
    Senior Project Manager, Contract & Vendor Management Branch ~ Program Management ~ Risk Analysis
    State Of California Jun 2018 - Mar 2020
    Sacramento, California, Us
    Contractor to the Department of Healthcare Services, California Medicaid Management Information System Division (CA-MMIS).Managed 7-person team building out mechanism overseeing both contract administration and vendor administration. Served as liaison between vendor and State to ensure all State-mandated requirements were met. Created responsibility / role matrix for 28 business process workflows, identified 150+ roles. Led production of standardized business process flow documentation. Developed, managed project-specific SharePoint site.Vendor ManagementContract AdministrationProcess ImprovementProject ManagementMitigation of Custom Software ApplicationsEliciting Customer Requirements
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  • State Of California
    Scrum Product Owner & Senior. Project Manager, Project Management Office ~ Contract Administration
    State Of California Sep 2016 - Jun 2018
    Sacramento, California, Us
    Orchestrated daily operations of PMO, led 12-member PMO Operations Team through 26 sprints, completing 500+ user stories. Produced weekly operational reports for executives, weekly status reports for entire division for 30 key projects. Owned all State contract deliverables of PMO. Created a delivery model for implementing PMO servicesManaged SharePoint design, development and implementation for Branch level solution with 80+ site / subsite pages. Directed capability maturity assessments for 30 project / service management capabilities. Designed Division-level portfolio dashboards, for projects & programs in CA Clarity PPM platform. Program ManagementChange ManagementRisk AssessmentDelivery ManagementScrum MethodologiesClient Relationship Management
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  • Maximus Inc.
    Senior Manager, State Health And Human Services Programs ~ Medicare Mgmt Information System
    Maximus Inc. Jun 2014 - Sep 2016
    Mclean, Virginia, Us
    Served as the key point of contact for the planning and implementation of IT programs related to the compliance to State of Michigan and Georgia Medicaid programs and policies. Managed the project responsibilities of 22 team members as well as direct reports, all with tactical IT responsibilities (engineers, architects, systems analysts and QA engineers), providing structure and career development programs that enable job versatility and growth. Managed $4M+ budget.Implemented the IT systems that effectively handled $10M in billing in the first year of operations.Planned / launched:Four (4) new IT programs Six (6) IT solutions. Held end-to-end accountability for program planning, developmental life-cycle management, testing, and final delivery of all IT solutions.Ensured that IT systems are operational in processing enrollment and billing requirements for a 700K member base.Oversaw the infrastructure buildout for eight (8) environments supporting Oracle Financials Applications and Databases as well as web servers supporting client portals.Served as the bridge between the technical staff and business personnel. Provided guidance to senior state policy makers concerning the feasibility of solution requirements for each program, providing recommendations that best suit needs within strict financial parameters.Business Intelligence (BI)Release ManagementInfrastructure DesignDeveloping Business CasesSoftware Development Lifecycle Management Custom Software Applications Change ManagementWaterfall & Iterative Methodologies
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  • Bank Of The West
    Lead Project Manager, Business Intelligence And Electronic Data Whse ~ Compliance ~ Sdlc
    Bank Of The West Jan 2014 - Jun 2014
    Chicago, Illinois, Us
    Provided advanced technical leadership, collaborating with engineers to define products and architect / implement new features. Managed project teams of up to 12 staff members from multiple business units.Planned and executed the Bank’s Salesforce Integration initiative.Oversee the department’s $1M IT project budget, providing project timelines and budget reforecasting using a newly created financial template that simplified project calculations and analysis.Custom Software Applications Enterprise ITVendor SelectionInfrastructure Design Process ImprovementRelease ManagementStaff LeadershipData Analysis
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  • Kaiser Permanente It
    Lead Project Manager, Member Payment Solution Program ~ Enterprise It ~ Data Warehousing
    Kaiser Permanente It 2012 - 2013
    Oakland, California, Us
    Serve critical role in creating National Payment Solution strategy in cooperation with executive management; strategy transformed into $28M IT program with $8M in annual benefits. Managed six (6) full-time staff. Supervised project teams with up to 20 staff members, including: project managers, business analysts, software engineers, QA analysts, and infrastructure engineers.Played crucial role in creating technical design concepts. Created total encryption solution slashing PCI compliance costs by $5M / year. Built processor consolidation solution trimming processing costs $3M / year.Led project through Qualified Idea, Concept & Definition Phases. Served as domain expert and supported business executive (Assistant Treasurer) and mobile payments team, providing technical / marketplace guidance.Advise ecommerce solution team on payment issues.IT Program ManagementMobile Payment SolutionsSDLCProcess ImprovementBusiness Intelligence (BI)Data AnalysisRelease Management Infrastructure Design
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  • Kaiser Permanente It
    Lead Project Manager, Enterprise Payment Switch Implementation ~ Compliance ~ Infrastructure Design
    Kaiser Permanente It 2008 - 2012
    Oakland, California, Us
    Managed 4-year, $7.7M build-out of 19 application instances to enterprise solutionPIN / debitPCI-DSS v1.2 complianceFSA / HRA / HSA processingAMEX direct payment card processingStore / forward payment enhancementsPGP encryption of settlement filesPCI-DSS v2.0 compliance, ACH processing capabilityKP.org ecommerce. Managed up to 12 staff including vendors and freelancers.Managed IT infrastructure build-out with software, subsequent launch using Websphere 10 with Oracle 10G on UNIX 5.x. Comprised six (6) single server builds and 12 clustered-server builds. Handled PCI-DSS, HIPAA, SOX Compliance. Helped compliance team complete PCI-DSS survey. Managed system remediation effort for PCI v1.2 to PCI v2.0.Consulted system owners regarding PCI Compliance strategies to slash scope. Served as PCI compliance subject matter expert (SME).Led all stakeholders: reported risks, issues, action items, deliverables, decisions weekly. Managed production releases across numerous change management processes. Executed custom Java application for credit card processing solution.Led original infrastructure build track with six (6) environments, production primary, disaster recovery site, etc.Maintained UNIX security groups quarterly for six (6) years.Drove Oracle 10G to 11G migration. Utilized J2EE, JSP, Oracle 10G / 11G, Oracle Dataguard, Websphere 10G / 11G, and Tivoli Monitoring.Software Development Lifecycle Management Multimillion Dollar Budgets Vendor SelectionWaterfall & Iterative MethodologiesChange ManagementStaff LeadershipData AnalysisDatabase Modeling & Programming
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  • Kaiser Permanente It
    Pci-Dss Compliance Management ~ Data Analysis ~ Enterprise It
    Kaiser Permanente It 2007 - 2008
    Oakland, California, Us
    Joined $16M program to remediate existing systems across enterprise to attain PCI Compliance. Facilitated closure of 30 payment card industry standard test procedures across multiple systems.Devised and executed remediation plan for noncomplying systems.Mobile Payment Solutions IT Program ManagementChange ManagementWaterfall & Iterative MethodologiesProject ManagementSoftware Development Lifecycle Management Data WarehousingDeveloping Business Cases
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  • Kaiser Permanente It
    Senior Technical Project Manager ~ Sdlc ~ Release Management
    Kaiser Permanente It 2003 - 2007
    Oakland, California, Us
    Promoted from Technical Project Manager after just one (1) year.Managed multiple end-to-end project lifecycles. Served as technical lead and project manager. Managed up to five (5) staff and a $1M budget. Supported Legal, Claims & Risk Management, National Facilities Services, and Financial Services teams.Built design solutions for business clients needing improved productivity. Interviewed clients and drafted technical specifications. Created business process modeling via illustrations and workflow diagrams.Executed project build plan via development oversight. Led user acceptance testing, enacted feedback change requests.SOX ComplianceRelease ManagementProcess ImprovementEnterprise ITIT Project ManagementInfrastructure Design Data AnalysisBusiness Intelligence (BI)
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  • Kaiser Permanente It
    Lead Developer
    Kaiser Permanente It 1999 - 2003
    Oakland, California, Us
    Served as lead developer on multiple applications and 17 product releases supporting 200+ users. Managed up to five (5) programmers with a total budget of $1M.
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Eric Hicks Skills

Pmp Project Management Pmo Sdlc Project Portfolio Management Healthcare Information Technology Vendor Management Process Improvement Software Project Management Program Management Process Analysis It Program Management Release Management Staff Leadership Hipaa Pci Sox Compliance Management Enterprise It Data Warehousing Business Intelligence Developing Business Cases Leading Onshore Teams Leading Global Teams Custom Software Applications Change Management Mobile Payment Solutions Waterfall Iterative Methodologies Infrastructure Design Vendor Selection Software Development Lifecycle Management Ms Office Ms Project Ms Visio Oracle E Business Suite Starteam Caliber Clarity Rpm Suite Database Modeling And Programming Ca Clarity Ppm Bmc Remedy It Service Management For Change Control Hp Quality Center Ms Visual Studio Toad Sql Editor Oracle Enterprise Manager Ms Sql Developer Ms Sql Server Cognos

Eric Hicks Education Details

  • California Polytechnic State University-San Luis Obispo
    California Polytechnic State University-San Luis Obispo
    International Business Management And Accounting Management

Frequently Asked Questions about Eric Hicks

What company does Eric Hicks work for?

Eric Hicks works for Direct Technology

What is Eric Hicks's role at the current company?

Eric Hicks's current role is Senior Project Manager.

What is Eric Hicks's email address?

Eric Hicks's email address is eric.m.hicks@kp.org

What schools did Eric Hicks attend?

Eric Hicks attended California Polytechnic State University-San Luis Obispo.

What skills is Eric Hicks known for?

Eric Hicks has skills like Pmp, Project Management, Pmo, Sdlc, Project Portfolio Management, Healthcare Information Technology, Vendor Management, Process Improvement, Software Project Management, Program Management, Process Analysis, It Program Management.

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