Eric High Email & Phone Number

Norfolk, Virginia Area

 Manage the NEN Portal’s Change Management process to include planning, prioritizing, directing, andcoordinating all Change Board projects Develop and maintain SharePoint 2013 solutions and process routine change requests Develop workflows to automate processes using NINTEX workflows Apply metadata standards to improve data mining and organization using Site Columns & Content Types Experienced SharePoint 2013 developer Experienced Knowledge Management professional, proficient in best practices Experienced in large IT environments (100,000+ users) Familiarity with Department of Navy (DON) command organization and IT infrastructure Ability to gather metrics and report on relevant findings Familiarity with the Software Design Life Cycle Excellent written and verbal communication skills Excellent public speaking and presentation skills to executive audiences

Portsmouth, Va

 Responsible for SharePoint Administration, design, documentation implementation. Highly experienced customizing, designing, and developing SharePoint sites. Train Project Team members with SharePoint, Excel and Access solutions. Provide Project Leadership daily reports and necessary information through IT solutions Seasoned experience in IT development, implementation and administration of corporate systems Monitor, develop and improve Project Team workflows Strong Microsoft Office Suite knowledge with an emphasis in Excel and VBA programming. Plan, gather requirements, develop reports, conduct and execute the analysis of complex problems tobe solved with improved business processes and/or system enhancements/automation throughscripting in VBA, MySQL, HTML and JavaScript. Employ Business Systems and industry standards and requirements. Business Process Analyst (BPA) experience.

Norfolk, Virginia Area

 Daily perform the full range of maintenance on assigned Xerox, HP, and Samsung products; includingrepair, on-site troubleshooting, installation, move, removal, retrofit, preventative maintenanceactivities, and customer call assistance. Work with Media Department – Proficient with Adobe Creative Cloud Meet and exceed all required standards, such as Customer Notifications (ETA), Response Time,Product Repair Hours, Parts Cost, First Time Fix, and Call-Backs. Document and track material usage, inventory of equipment, spares management, maintain upgradesand/or replace hardware and software in systems. Support and maintain user account information including rights, security, required reports. Train customers, identify, analyze, repair product failures, order and replace parts, spareinventory/management. Work closely with tech support and Navy contacts to ensure warranty management is accurate andcurrent.

Norfolk, Virginia Area

 Installation and removal of HP ProLiant Servers, APC systems, and Multifunction Printers Windows Server 2008 Enterprise setup and deployment for multiple Bank of America Banking Centers Multiple Windows 7 Enterprise workstation and teller workstation setup and configuration Proper installation of HP Enterprise 4555, HP Enterprise 500 MFP Printers and various HP Printers,plus fax configurations Configure Print Server and print services Configuration of Cisco 2900 family Switches and Routers Windows XP operation for removal of old workstations Coordinate operation details with Bank of America Managers and HP Control Room Manage team of technicians for successful refresh of servers, workstations, and printers