Eric Hoeberlein Email & Phone Number

Fuquay-Varina, North Carolina, United States

As a Senior IT Specialist at Open Sky Group, I support our global internal user base with system administration, Microsoft 365 management, and helpdesk support.

Cary, North Carolina, United States

Provided consulting services to various clients.

Cary, North Carolina, United States

I undertook diverse roles that contributed significantly to the company's technological landscape. Initially, I played a pivotal role in providing support services to our clients, subsequently taking charge of establishing and managing the IT Help Desk and ticketing system. I adeptly transitioned from utilizing Spiceworks to implementing Jira Service Management, eventually assuming the responsibilities of the company's system administrator for various cloud services.As my responsibilities expanded, I delved into non-coding development using tools like Pendo and WalkMe. Engaging in manual QA testing for our product and introducing automated testing through Mabl, I ensured the robustness and reliability of our technological solutions. My system administration duties extended to overseeing Office 365, Jira, and other cloud services integral to our day-to-day operations.Operating within an Agile system, I leveraged Jira X-Ray for QA testing services, collaborating closely with our QA manager to facilitate bug-free and timely product deployments. Harnessing my unique problem-solving skills, I crafted innovative testing solutions beyond conventional approaches. Additionally, I actively participated in the security team's efforts to achieve ISO compliance, contributing to the overall resilience and integrity of our technological infrastructure.

Raleigh, North Carolina, United States

I took charge of establishing and overseeing the internal helpdesk, ensuring seamless operations and robust support for a team of approximately 40 employees. Beyond conventional responsibilities, my role extended to the meticulous management of both the internal IT infrastructure and the public hotel WiFi.I fostered effective collaboration with external vendors, Marriott, and PM Hotel Group's support teams, working collectively to fortify the IT framework and implement industry best practices. Oversight of the internal IT ecosystem was a central aspect of my responsibilities, ensuring a smooth and reliable operation for daily business activities. I held accountability for the internal network infrastructure and provided support for all employee devices.Simultaneously, I managed and enhanced the public hotel WiFi, contributing significantly to an enriched guest experience and solidifying the establishment's reputation for connectivity excellence. My tenure as the Director of Information Technology at the Raleigh Sheraton reflects my commitment to ensuring a technologically sound and guest-focused environment.

Apex, North Carolina, United States

I played a pivotal role in delivering comprehensive IT services and support to Head Start Schools and offices in North Carolina, along with clients across 14 states. My responsibilities encompassed the resale and imaging of Toshiba laptops for the Head Start Program, contributing to the seamless operation of educational initiatives.Whether working remotely or on-site, I provided dedicated support to all employees and their local office infrastructures and devices. My diverse skill set included technology consulting, Meraki management, network design, Windows OS imaging, virus removal, cabling, remote support, security integration, remote managed services, and the installation and configuration of security cameras. Additionally, I actively engaged in crypto mining (ETH), adding a dynamic dimension to my expertise.

Raleigh, North Carolina, United States

As a Small Business IT Consultant, I thrived on resolving a diverse array of problems and integrations stemming from a wide spectrum of vendors and clients. This dynamic position involved a combination of remote work and on-site visits, ensuring that our clients' systems remained operational and efficient. From supporting single accountants working from home to servicing gas stations, machine shops, law firms, and larger businesses with local satellite offices, I catered to the unique IT needs of a broad clientele.My services encompassed a comprehensive range, including technology consulting, network design, virus removal, cabling, remote support, automated backups, security integration, email and spam protection (both on and off-site), server maintenance and monitoring, and the delivery of remote managed services. This multifaceted approach allowed me to contribute significantly to the smooth functioning and technological advancement of businesses across various industries. I took pride in offering tailored solutions that enhanced efficiency and ensured the uninterrupted operation of IT systems for clients of diverse scales and sectors.