Eric Hollmans Email & Phone Number

Received inbound calls for patients, billing insurance companies/ patients (60 perday)• Performed address changes, return mail, patient ledgers, appeals, refund requests, financialassistance, verifying HIPAA release forms, received payments over the phone, adjusted payments, andreposted Working out of Epic software and also ECW.Speaking with patients about their billing issues and documenting the patients account.Epic software including legacy, novant, mercy, Hartford.ECW software including Delaware, Northwell, and Dignity.

Sandy Springs

Greater Atlanta Area

Received inbound calls for patients, billing insurance companies/ patients • Performed address changes, return mail, patient ledgers, appeals, refund requests, financialassistance, verifying HIPAA release forms, received payments over the phone, adjusted payments, andreposted (ECR). • Documenting the patient account and verified information for each call • Navigated through Centricity, Patient Co, Median, Cisco Finesse taking patient calls and handling theaccounts and abiding by the HIPAA Law

Greater Atlanta Area

• Initiated the pre-authorizations/pre-determinations for insurance to get verified and processedcorrectly • Followed up with decisions from providers and communicate with both patients and primary carephysicians and/or specialists regarding standings • Complied with federal regulations, including HIPAA provisions • Examined pertinent information to determine the accuracy of client requests and related paperwork • Ensured the accuracy of scheduled appointments with providers and facilities • Maintained and revised procedural lists, control records and coded schemes to process source data • Supported and complied with all company policies, processes and procedures including theCompliance Program and the Code of Conduct • Resolved discrepancies in received data • Performed data verification routines in accordance with company procedures • Reviewed supervisors' results of coaching, counseling, planning, monitoring, and appraising jobresults

Roswell

Assisted manager in recruitment, selection, training and supervision of employees • Provided input into the scheduling of employees • Resolved customer complaints and concerns in a timely manner • Ensured compliance with applicable policies, procedures and programs • Ensured quality customer service for all store guests by overseeing timely and accurate customerpurchase transactions, store and facilities cleanliness program and implementation of standards forcustomer interactions • Ensured the completion of shift change and end of day tasks • Oversaw the proper placement, pricing and stocking of merchandise in the store, ad placements andinventory control; monitored profits through end of day procedures, shrink indicators, lottery, stockaudits, vendors, and minimization of waste • Oversaw employee performance, accuracy, point of sale operations and security

Roswell

Completed normal car maintenance on cars such as tire rotations, patches, changing tires, oil changes, tune ups, brakes and rotors.

Alpharetta

• Managed 80 inbound calls from home owners and providers per day with an average handle time • of six minutes • Processed 50 applications per day • Documented calls in appropriate database, and handle/escalate calls per program specifications • Received inbound calls from customers and typed customer notes while on the phone with customers• Learned and communicated customer home warranty terms • Troubleshot basic home repair and appliance questions with the customers over the phone • Built customer loyalty and engaged customers by handling calls professionally