Eric Hope Email & Phone Number

State College, Pennsylvania, United States

-Conceptualized and executed a collaborative project with the local school district to establish a placement program for individuals with special needs. Managed stakeholder communications, project timelines, resource allocation, and risk mitigation strategies, ensuring the successful and timely completion of the initiative. This program significantly improved community engagement and inclusivity.-Successfully led a strategic overhaul of the store's credit card program, driving a dramatic 100% year-over-year increase in penetration. Implemented innovative marketing tactics, staff training, and customer engagement strategies that significantly boosted program uptake and store revenue.-Effectively managed a $6 million retail operation at Tractor Supply Company, overseeing a team of 25 direct reports. Implemented strategies to optimize revenue, control costs, and improve overall store performance. Demonstrated strong leadership, decision-making, and strategic planning skills in a fast-paced retail environment.

Washington, United States

-Developed and delivered a comprehensive Diversity, Equity, and Inclusion (DEI) training program for DICK'S Sporting Goods during the height of the Black Lives Matter movement. This five-hour engagement involved traveling to different store locations in the Seattle district, facilitating meaningful conversations with employees, and fostering an inclusive and understanding workplace. This initiative positively impacted the district's culture and contributed to a more diverse and inclusive environment.-Northwest District Credit Captain orchestrated a cross-functional, cross-company initiative with Synchrony Financial to optimize DICK'S Sporting Goods' credit program. This entailed collaborating with internal teams and external stakeholders, aligning objectives, and managing project timelines and deliverables. Successfully fostered relationships, navigated different corporate cultures, and met project goals, driving significant growth in the credit program.-Drove outstanding performance at a $6 million DICK'S Sporting Goods Union Gap,WA, resulting in winning the coveted President's Cup twice. Recognized for exemplary store operations, customer service, and team leadership. This success led to my promotion to manage a larger, $9 million store in the Seattle Issaquah suburbs, further showcasing my ability to scale operations and maintain high performance standards.-Led project management efforts for the successful opening of a new DICK'S Sporting Goods location in Kennewick, WA. The multi-faceted project involved end-to-end execution, from hiring and training new staff to staging and preparing the store for launch. Leveraged effective coordination, resource management, and timeline adherence, ensuring a seamless store opening and positive customer experience from day one-Developed and delivered training to peer store managers on a root map orientation process at DICK'S Sporting Goods. This initiative improved store operations by streamlining the orientation process.

Union Gap, Washington

-Spearheaded the operations of a $14 million Sears business, leading and developing a team of 75 direct reports. Recognized for exceptional performance and subsequently promoted to manage a 'Top 25' high EBITDA location, as part of a strategic initiative to place the best managers in the highest potential stores. Given increased investment and autonomy, leveraged the opportunity to implement innovative merchandising strategies that significantly drove revenue growth.-Recognized as a top-tier '1 box' employee in two separate regions at Sears, standing out within a large, competitive employee base due to exceptional performance and leadership skills. Selected for the company's premier executive leadership programs, further enhancing my management capabilities and strategic thinking.

Kennewick, Washington

$12 Million, Top Market Scorecard, Top Solutions Selling

Portland, Oregon Area

Brand Central manager in 20 million dollar Portland store. Consistently driving successful measured results in solution selling through a repeatable and trainable sales process.

State College, Pennsylvania

Indiana, Pennsylvania

State College, Pennsylvania

-Expertise in ski equipment and a broad range of outdoor product lines, including both hard and soft goods. In addition to advising customers on optimal product selections, I also managed the coordination of employee benefits with various ski resorts. This role involved not only in-depth product knowledge but also required strong project management, negotiation, and communication skills, serving as the primary liaison between the company and external partners. These responsibilities enhanced both my customer service and employee engagement skills, reinforcing my overall competency in the retail and outdoor goods sectors.

State College, Pennsylvania Area

-Played a key role in a high-pressure, one-call-close sales environment, which necessitated sharp sales acumen and effective communication skills. I was responsible for launching and growing a premium product across a seven-county region, delivering an average sale of $10,500 and yielding over $1,000 per lead. Operating strictly within a sales script framework, I fine-tuned my ability to rapidly build rapport, identify customer needs, and close sales effectively, all on a 100% commission basis. This role significantly refined my sales abilities, persuasive communication skills, and fostered a robust capacity for strategic market expansion and revenue growth.

State College, Pennsylvania

-Responsible for the successful planning and execution of high-profile VIP university events, including league of cities meetings, university board gatherings, weddings, and Presidential tailgates. This role required meticulous organization, strategic planning, and strong stakeholder management to ensure each event met its unique objectives and exceeded attendee expectations. These experiences honed my project management skills, demonstrating my ability to handle multiple projects simultaneously and deliver exceptional results within tight deadlines

Marketing

Activities and Societies: DECA PresidentTechnical School

Political Science And Government