Eric Howard Email & Phone Number

Manchester, GB

Manchester, United Kingdom

Providing data insight and analysis to support various workstreams within TfGM and partner organizations, including:Weekly intelligence updates giving a snapshot of usage and customer behaviour, to support the development of Manchester's Bee Network, with a particular focus on active travel data and rail footfall.Enabling insight into customer feedback.

Manchester, United Kingdom

Data analysis to support corridor managers as part of TfGM's Congestion deal: creating visualiations to give snapshot of network performance on the 14 key corridors within Greater Manchester; providing data to support ad-hoc requestsUse SQL, MapInfo and advanced features of Microsoft Excel to produce weekly reports to fixed deadlines, conveying the overall.

Salford

Overseeing library's reading list service, maximising availability of online contentStreamlining acquisitions and interlibrary loan workflows to improve customer experience and create a more cohesive service that could be promoted more easily.Developing new models of content delivery, such as piloting the provision of e-textbooks to students.Providing.

Headingley Campus

Developing e-journal and e-resource collections, and discovery systems.Contributing to evidence-based collection decisions, by providing key management information such as usage statistics.Updating Library web presence, streamlining routes to content.Growing audiences on Instagram and Facebook, increasing promotion of e-resources via website and social.

Managing current electronic and face-to-face information and enquiry services within specialist healthcare library.Grew customer base through establishing new outreach services and information products such as a current awareness service.Developed standards and policies for public engagement and research.Expert searcher using healthcare databases to.

Marketing library to internal and external customers.Systems work: developing new e-journal A-Z list.Overhauled library website.

Contributed to 66% increase in footfall in 2007/8 compared to 2006/7:Improving staff training and documentation of proceduresRedesigning processes of book ordering and journal receiving, making the collections more customer-focused and reducing waiting time for new materialContributing to re-design of user induction and training courses to better fit with.

Msc, Information Science (Cilip Accredited), Distinction

Activities and Societies: Student representativeDistinction Dissertation topic: development of the idea of 'plagiarism' in the journals of.

Ba (Hons), English Language And Literature, First

Activities and Societies: Co-chair of Target Schools scheme, which aimed to increase applications to Oxford from the state sector