Eric Howard Email & Phone Number

Manchester, Gb

Manchester, United Kingdom

Providing data insight and analysis to support various workstreams within TfGM and partner organizations, including:Weekly intelligence updates giving a snapshot of usage and customer behaviour, to support the development of Manchester's Bee Network, with a particular focus on active travel data and rail footfall.Enabling insight into customer feedback data following the launch of Greater Manchester's franchised bus network: cleansing, transforming and repackaging data into insights and visualisations using R Studio and Tableau; ongoing liaison with colleagues across the organization to ensure their needs are met and continually improving data outputs.Supporting TfGM's Events and Travel Demand Management activities: creating interactive dashboards using R Studio / Shiny Apps to share insights into customer travel flows to events and key destinations, providing data and insights to be used in customer campaigns and communications.Analysing and ensuring the robustness and accessibility of data from various sources including: active travel data derived from counters and AI video analytics sensors, mobile network data, journey time dataSupporting colleagues across the organization with data and evidence to support strategy and business decisions, recent examples include support for the TfGM Clean Air and Bus Franchising schemes.Supporting TfGM's TDM activities, providing data and insights to be used in customer campaigns and communications, post-event analysis of travel data across the modes to feed into lessons learned.Training and support for colleagues across the organization, enabling them to use key self-service resources such as platforms for journey time data and Tableau dashboards, and building their confidence in referring more complex queries to the team.Key tools and skills used: Advanced features of Excel, good working knowledge of Microsoft SQL Server, Tableau, Microsoft Word and PowerPoint, MapInfo

Manchester, United Kingdom

Data analysis to support corridor managers as part of TfGM's Congestion deal: creating visualiations to give snapshot of network performance on the 14 key corridors within Greater Manchester; providing data to support ad-hoc requestsUse SQL, MapInfo and advanced features of Microsoft Excel to produce weekly reports to fixed deadlines, conveying the overall performance of Greater Manchester's road network to TfGM's senior leadership team, and to suppport the operational management of the transport network.

Salford

Overseeing library's reading list service, maximising availability of online contentStreamlining acquisitions and interlibrary loan workflows to improve customer experience and create a more cohesive service that could be promoted more easily.Developing new models of content delivery, such as piloting the provision of e-textbooks to students.Providing support via email, telephone and face-to-face for academic staff and library liaison colleagues in the creation and ongoing development of reading lists.Developing a process for regular analysis of data from Banner, Blackboard and reading list system to ensure currency of reading lists and integration into Blackboard.Providing support and expertise relating to licensing and copyright issues for tutors, colleagues and researchers, particularly in relation to providing digitised content and use of material within research such as theses.

Headingley Campus

Developing e-journal and e-resource collections, and discovery systems.Contributing to evidence-based collection decisions, by providing key management information such as usage statistics.Updating Library web presence, streamlining routes to content.Growing audiences on Instagram and Facebook, increasing promotion of e-resources via website and social media.Reference and information enquiries, on-site, online and phoneWeekend librarian services

Managing current electronic and face-to-face information and enquiry services within specialist healthcare library.Grew customer base through establishing new outreach services and information products such as a current awareness service.Developed standards and policies for public engagement and research.Expert searcher using healthcare databases to support surgical practice and research.

Marketing library to internal and external customers.Systems work: developing new e-journal A-Z list.Overhauled library website.

Contributed to 66% increase in footfall in 2007/8 compared to 2006/7:Improving staff training and documentation of proceduresRedesigning processes of book ordering and journal receiving, making the collections more customer-focused and reducing waiting time for new materialContributing to re-design of user induction and training courses to better fit with demands of their courses

Msc, Information Science (Cilip Accredited), Distinction

Activities and Societies: Student representativeDistinction Dissertation topic: development of the idea of 'plagiarism' in the journals.

Ba (Hons), English Language And Literature, First

Activities and Societies: Co-chair of Target Schools scheme, which aimed to increase applications to Oxford from the state sector