Eric Hu Email & Phone Number

Shanghai City, China

The head of Presale Integration Solutions team.Responsible for landing Alipay products & technical solutions and supporting Alipay's cross-border business development in 7 oversea business regions.Drive regional business growth through in-depth cooperation with partners.Enable the industrial solutions for regional business scenarios with our partners.

Shanghai

Lead the technical account manager team for local e-wallets, the tech writer team & support tool development team. The part of technical account manager's work involves the daily ticket tracking & support, and the IT operation empowerment (Things are all on Alibaba Cloud). e.g. PayTM e-wallet- INDIA, DANA e-wallet - INDONESIA, TNGD e-wallet- MALAYSIA, etc. The part of tech writer's work involves the internationalization requirements of products, API technical documents, solution documents, etc. The part of supporting tools development team's work involves the development and maintenance of internal monitoring system, supporting the development and maintenance of middle platform tools such as technical language library and ticketing system.

Shanghai

Manage the presales & onboarding team, service delivery team and IT operation team.Ensure the merchant projects could be delivered according to the timeline.Ensure every new functions, new business systems in Sprint can be tested and online completely according to the timeline.Ensure the SLAs and system availability to our offline & online business which included prepaid card processing, mobile payment in KargoMall offline stores, online digital distribution & offline card distribution.Ensure the tickets from merchant's store/internal request could be correctly addressed according to the ITIL policy.Used Jira to track the issue tickets & Sisense for data collection& anlaysis.Joint the core payment system design and operation.Led the team finish the integration with different POS system and several kinds of card processing system/E-commerce system, For example, Wechat&Alipay payment, BestPay,QQ pay, ICBC Wallet, UnionPay Wallet, SandPay, P&C, CUL,SwiftPass, Lakala,Guan aitong, Tmall,ebuy,PnRtec, InComm, SVS, SmartPay, New Pay, ExpressPay Card, Amazon,YHD, VIP.com,Tencent QQ,MOMO IM, NCR,NEC, InforTech, Hong-yuan, Cuscapi, Hongye,Heading and so on.Certified the card printers for our card printing & the orders from Amazon Global.Integrated the bank acquiring channel via PnRtec & Umpay.Led the team update the system infrastructure with multi- load balancing model.Followed up with several VIP projects, e.g. 7-11, Lawson,FamilyMart,Amazon,Walmart,Apple iTunes giftcard.

Shanghai

Manage the presales &onboarding team, service delivery team and IT team.Lead the team finish the several system integration projects with offline POS system, online E-commerce system or different card systems. The projects' environment included the Windows/Linux, different development tools/kits, ISO8583 protocol with TCP connection or Webservice/HTTP API connection.

Shanghai City, China

Manage the data center, technical support and business system operation.Arrange the development item to be online according to sprint plan.Joint the core system design and several times of system migration.Finished the system migration projects with CUP DATA, HT DATA & i2c Inc and so on.Designed the PAX terminal program and finished the first giftcard integration project with PAX terminal.

Shanghai City, China

Manage the data center operation and technical support to merchants.Act as the presales to support the sales work.Migrated our first POS application from Ingenico to PAX with help from India team and PAX vendor.

Shanghai City, China

Set up and manage the services in the Linux environment which is included the LVS, Mysql HA clusters.Manage the cisco router, ASA firewall and switch.coordinating the application testing with India team.Deploy the POS and training for merchants.

Shanghai City, China

Because KargoCard is not offically established at that time period, so i was doing the work in my boss' other company, preparing the system & application setup.

Shanghai Suburb, China

Responsible for the internal business system support.

Shanghai Suburb, China

Manage the IT infrastructure in headquarter office and branch offices.Rebuilt the LAN in office and the network connection with Sinopec Shanghai.Joint the ERP design for the Central Kitchen.Finished the ISO90001:2000 certification as the project assistant.

Shanghai Suburb, China

Responsible for the cost analysis of the steel products.Developed the receipt printing system by using VBA and Access.Developed the warehouse management system by using Power builder and MS SQL 2000.

Bachelor Of Science - Bs, Computer/Information Technology Administration And Management

Junior Colleague, Agricultural Mechanics And Equipment/Machine Technology