At RenoRun, I oversaw the product development lifecycle for two teams, delivering features for both customer-facing and internal apps across iOS, Android, and web platforms. This role provided a unique opportunity to enhance my expertise in product discovery/delivery processes, encompassing OKR/KPI development, stakeholder management, and roadmap development. I effectively communicated our product vision, set measurable objectives, and prioritized features to align with our overarching business goals. Collaborating closely with development, sales, marketing and customer support teams, I facilitated the delivery of thoughtful solutions while managing expectations. Leading two teams concurrently refined my skills in managing complex projects and driving successful product outcomes.***KEY ACHIEVEMENTS:• Led two cross-functional teams in Digital Experience & Payments domains for an e-commerce platform specializing in construction materials and supplies• Identified and resolved product debt, implementing critical customer-facing features to meet industry standards and regulatory requirements across various component areas• Spearheaded significant updates to customer pricing models in both CA & US markets, directly contributing to order profitability objectives• Oversaw the integration of a headless CMS to streamline content management processes and improve operational efficiency• Initiated an internal product documentation wiki, fostering knowledge-sharing initiatives throughout the company• Outlined internal workflows for customer support teams to strengthen fraud management practices

As the Product Manager for two globally top-grossing consumer telco apps, I had the opportunity to hone a diverse skill set across various business functions beyond just the product lifecycle. This included tasks such as strategizing marketing campaigns, content management across digital assets, conducting user-centric design reviews, coordinating customer support efforts/ticketing workflows, ensuring quality assurance standards, and analyzing data for informed decision-making. This role provided me with invaluable insights and a wealth of experience which fostered my ability to adapt and thrive in dynamic environments.***KEY ACHIEVEMENTS:• Orchestrated the end-to-end development of a new B2C eSIM product, driving cross-platform adoption (iOS, Android, and web) alongside an offshore team of 9 developers• Led development teams (19 developers total) to achieve 20% year-over-year revenue growth for the company's flagship product, with a focus on scaling recurring revenue and subscription offerings• Identified and rectified inefficiencies in legacy service implementations, resulting in a 21% reduction in VoIP service provider/operational costs through renegotiated terms and improved fraud prevention systems• Spearheaded a comprehensive rebranding initiative for the company's flagship product, resulting in a 24% year-over-year revenue increase by expanding payment channels, diversifying package offerings, and modernizing user interfaces for call and texting features• Served as the data protection officer, ensuring compliance with privacy regulations (GDPR, PIPEDA, CCPA) through updates to policies and internal processes for handling personally identifiable information• Led business transformation initiatives focused on agile development and streamlined product documentation processes• Established a process for monthly revenue reporting and reconciliation of payment processors for financial audits of digital assets

• Established partnerships via diverse affiliate marketing channels (e.g., publishers, deal sites, social media influencers), yielding a portfolio generating $500,000 in annual sales• Managed end-to-end sales cycle, encompassing lead generation, prospecting, pipeline management, contract negotiations, onboarding, and partner account management• Engaged effectively with key stakeholders, including C-level executives, VPs, and Directors, across companies of various sizes, from SMEs to Forbes Global 2000

• Organized Ontario's longest non-stop paddling marathon, spanning 200km across the Rideau Canal UNESCO World Heritage Site, with participants raising over $30,000 for local charities as part of fundraising efforts• Managed all event aspects: logistics, marketing, sponsorships, volunteer recruitment, and race day execution

• Attained the highest tier of CSI (Customer Satisfaction Index) rating within two months of my role, showcasing exceptional customer service skills and professionalism• Effectively communicated technician diagnostic reports to customers, employing clear and concise language to facilitate authorization for vehicle repairs and maintenance

• Drove 20% annual revenue growth as shop manager by optimizing daily workflows through maintaining efficient repair scheduling, streamlining parts ordering processes, and enhancing inventory management practices• Managed team operations, including task delegation and communications with clients and vendors, while overseeing administrative tasks such as appointment scheduling