Eric Hua Email & Phone Number

Ottawa, ON, CA

Toronto, Ontario, CA

Vancouver, British Columbia, CA

Vancouver, British Columbia, CA

Montreal, Quebec, CA

• At RenoRun, I oversaw the product development lifecycle for two teams, delivering features for both customer-facing and internal apps across iOS, Android, and web platforms. This role provided a unique opportunity to.
• Led two cross-functional teams in Digital Experience & Payments domains for an e-commerce platform specializing in construction materials and supplies
• Identified and resolved product debt, implementing critical customer-facing features to meet industry standards and regulatory requirements across various component areas
• Spearheaded significant updates to customer pricing models in both CA & US markets, directly contributing to order profitability objectives
• Oversaw the integration of a headless CMS to streamline content management processes and improve operational efficiency
• Initiated an internal product documentation wiki, fostering knowledge-sharing initiatives throughout the company

Ottawa, ON, CA

• As the Product Manager for two globally top-grossing consumer telco apps, I had the opportunity to hone a diverse skill set across various business functions beyond just the product lifecycle. This included tasks such.
• Orchestrated the end-to-end development of a new B2C eSIM product, driving cross-platform adoption (iOS, Android, and web) alongside an offshore team of 9 developers
• Led development teams (19 developers total) to achieve 20% year-over-year revenue growth for the company's flagship product, with a focus on scaling recurring revenue and subscription offerings
• Identified and rectified inefficiencies in legacy service implementations, resulting in a 21% reduction in VoIP service provider/operational costs through renegotiated terms and improved fraud prevention systems
• Spearheaded a comprehensive rebranding initiative for the company's flagship product, resulting in a 24% year-over-year revenue increase by expanding payment channels, diversifying package offerings, and modernizing.
• Served as the data protection officer, ensuring compliance with privacy regulations (GDPR, PIPEDA, CCPA) through updates to policies and internal processes for handling personally identifiable information

Ottawa, ON, CA

• Established partnerships via diverse affiliate marketing channels (e.g., publishers, deal sites, social media influencers), yielding a portfolio generating $500,000 in annual sales
• Managed end-to-end sales cycle, encompassing lead generation, prospecting, pipeline management, contract negotiations, onboarding, and partner account management
• Engaged effectively with key stakeholders, including C-level executives, VPs, and Directors, across companies of various sizes, from SMEs to Forbes Global 2000

• Organized Ontario's longest non-stop paddling marathon, spanning 200km across the Rideau Canal UNESCO World Heritage Site, with participants raising over $30,000 for local charities as part of fundraising efforts
• Managed all event aspects: logistics, marketing, sponsorships, volunteer recruitment, and race day execution

• Attained the highest tier of CSI (Customer Satisfaction Index) rating within two months of my role, showcasing exceptional customer service skills and professionalism
• Effectively communicated technician diagnostic reports to customers, employing clear and concise language to facilitate authorization for vehicle repairs and maintenance

• Drove 20% annual revenue growth as shop manager by optimizing daily workflows through maintaining efficient repair scheduling, streamlining parts ordering processes, and enhancing inventory management practices
• Managed team operations, including task delegation and communications with clients and vendors, while overseeing administrative tasks such as appointment scheduling