Provided expert input, design and maintenance recommendations regarding integration oflighting, HVAC, audio/video, security, intrusion, surveillance, phones, shades, and any otherelectronic system that provided value to the customer. Managed multiple construction andremodel projects.

Collaboratively lead a team of technicians supporting multiple clients across multiple sites whilesetting expectations for service and driving innovative solutions to issues. Provided a voice forthe customer across multiple businesses and locations leading to outcomes that exceeded expectations.

Project lead across multiple successful IT infrastructure projects. Consistently resolved assignedtickets on time while documenting and sharing appropriate solutions for other technicians andupdating knowledge base. Identified fixes for multiple issues that had been communicated andimplemented Enterprise-wide.

Recruited to the University of Virginia to drive innovative special projects for the Department ofRadiology. Identified gaps within IT service channels and developed a fully functional help deskwithin the Academic Radiology IT Services group. Managed multiple projects across multipleplatforms while gaining trust and buy-in from stakeholders.