Eric Huntley Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Lead the readiness strategy for the Third Party Program including the annual learning curriculum for +1000 employees in the procurement organization and the +60k employees enterprise-wide impacted by a multi-generation change initiative to implement a cloud-based purchasing, contracting and invoice/payment platform.

Charlotte, Nc, Us

•Delivered organizational readiness and performance support solutions enabling +30K employees to better perform new and enhanced processes in support of a multi-year IT services management transformation delivering $210 MM in direct cost savings.•Delivered a high-performance team strategy to enable a team of twelve executive leaders in a global network services organization to accelerate the adoption of desired behaviors, drive alignment to the new operating model and to develop their teams with proven business execution skills and practices required to grow client services and business performance.•Managed and developed internal and external teams with oversight of all operational design and execution aspects of the organizational readiness functional model within a large-scale multi-year initiative implemented to transform and migrate key financial processes into an integrated global environment.

Charlotte, Nc, Us

•Championed customer experience and deployment resources throughout the Banking Center Channel to improve capture of first mortgage demand impacting +5K banking centers aligned to three core sales models resulting in the highest performance increase of key customer metrics since model implementation.•Developed the Six Sigma driven design and implementation of an internal senior advisory team providing performance support to +1K Retail Mortgage account executives across multi-topic areas including policy, product, process and marketing.

Charlotte, Nc, Us

•Developed sales strategies and end-to-end processes specific to specialty lending for the Retail Sales Channel in the areas of government and low-to-moderate income lending products resulting in Government Lending growth from less than 3% of Retail Sales volume in 2006 to over 40% in 2008, a growth of over 300% within 12 months.•Organized and led the Government Lending Steering Committee made of sales and fulfillment leaders across the organization to prepare for the FHA business in 2008 resulting in +40 sales and fulfillment process quality improvements and process control initiatives allowing unprecedented growth.•Owned communications, content and branding strategies for our SharePoint intranet Sales and Fulfillment resource tool for +8K end users. This included maintaining compliance of our SOP's with key regulatory changes, internal policy updates, sales practices, loan program guidelines and new products.

Charlotte, Nc, Us

•Developed, managed and facilitated classroom and virtual training workshops across the multi-channel lending organization reaching 2500(+) account executives and sales leaders inclusive of multi-day classroom workshops focused on on-boarding, technology tools, policy, marketing and sales strategy.•Transformed new hire programs from classroom to virtual experience increasing learning resource capacity and resulting in a 50% reduction of related execution and management costs.