Eric Huxtable Email & Phone Number

Murrieta, California, United States

Work with Sales and Finance to assess and manage bicycle dealers payment terms and credit lines to enable sales, and at the same time control bad debt exposure and expenses.Work with dealers to obtain securities for credit lines where necessary and maintain letter of credit schedulesMonitor the Accounts Receivable portfolio for trends and warning signsReporting: issue reports and dashboards around credit limits usage, dealer balances and overduesCollections: contact dealers in… Show more Work with Sales and Finance to assess and manage bicycle dealers payment terms and credit lines to enable sales, and at the same time control bad debt exposure and expenses.Work with dealers to obtain securities for credit lines where necessary and maintain letter of credit schedulesMonitor the Accounts Receivable portfolio for trends and warning signsReporting: issue reports and dashboards around credit limits usage, dealer balances and overduesCollections: contact dealers in collaboration with Sales to maintain strong cash flows through efficient collections. Initiate legal or other recovery actions against customers who are delinquent.Account management: apply payments to customers accounts, provide account statements, issue collection letters, support payment plan creation for delinquent dealers, charge interest and fees to delinquent dealer accounts. Work with the Accounts Receivable Manager and North America Controller on adequate allowances for doubtful accounts.Create and control master data: set up credit limits, credit rating and terms for dealers in the Companys ERP (SAP) Show less

Riverside, California, United States

Review past due A/R accounts and communicate in-person and via phone with the customers to promote timely paymentsCollect customer payments on a timely basis and meet daily/weekly/monthly collection standardsNegotiate payment plans for past due accountsConduct store opening and closing proceduresPerform cash drops/reconciliation, bank depositsComplete rental agreements as requiredAdhere to policies and procedures

Santa Ana, California, United States

Manage the daily operations of the Dispute Resolution team by assisting with handling escalations and negotiating amicable resolutions with clients.Act as the liaison between the Legal and Executive Relations departmentsLead by example for direct reports and provide coaching/mentorship to the teamCoach, train and mentor direct reportsMonitor daily performance and hold team accountable to Optima standards.Document detailed case analysis utilizing company CRMPrioritize… Show more Manage the daily operations of the Dispute Resolution team by assisting with handling escalations and negotiating amicable resolutions with clients.Act as the liaison between the Legal and Executive Relations departmentsLead by example for direct reports and provide coaching/mentorship to the teamCoach, train and mentor direct reportsMonitor daily performance and hold team accountable to Optima standards.Document detailed case analysis utilizing company CRMPrioritize case load and assignments Show less

Myrtle Beach, South Carolina

Drives the development and execution of collections and remarketing strategies to drive operational effectiveness and efficiency gainsEnforce and adhere to all company practices, policies, and procedures, with the objective of preventing and minimizing losses through the proper management of accountsCoordinates with key corporate departments including Owner Services, Central Reservations and Owner Support/ComplianceDevelops planning function to ensure short-term and long-term… Show more Drives the development and execution of collections and remarketing strategies to drive operational effectiveness and efficiency gainsEnforce and adhere to all company practices, policies, and procedures, with the objective of preventing and minimizing losses through the proper management of accountsCoordinates with key corporate departments including Owner Services, Central Reservations and Owner Support/ComplianceDevelops planning function to ensure short-term and long-term operational capacity meets business needsSupports business needs by managing system and process enhancementsWorks with IT to deliver enhancements that support business growth and drive operational developmentRegularly analyzes key performance indicators (KPIs) and perform ad-hoc analysis to provide concise summaries and root-cause analysis of performance trends to senior managementDevelops and refines Employee KPI's to evaluate employee effectiveness and to support performance-based salary planningDiscuss and review collections activity regularly with associates and management to ensure consistent practices in accordance with all state and federal lawsMaintain delinquency levels to meet/exceed corporate planContinually evaluate and enhance workflow to implement best practicesMay handles escalated customer/owner service calls or complaintsAll other duties as assigned by management Show less

Las Vegas, Nevada

Responsible for leading and motivating a strong and growing team of Skip Representatives, Repossession Agents and Team LeadersMaximize the quality of the work performed by the team while ensuring a high level of efficiency. Maintain a thorough understanding of the entire Skip and Repo Department including key performance indicators (KPIs) and client-specific service level agreements (SLAs)Implement initiatives to ensure continuous improvement of department KPIs, compliance and SLA… Show more Responsible for leading and motivating a strong and growing team of Skip Representatives, Repossession Agents and Team LeadersMaximize the quality of the work performed by the team while ensuring a high level of efficiency. Maintain a thorough understanding of the entire Skip and Repo Department including key performance indicators (KPIs) and client-specific service level agreements (SLAs)Implement initiatives to ensure continuous improvement of department KPIs, compliance and SLA adherence, internal controls, client satisfaction and profitability of the department Coach and develop subordinate, front-line supervisors ensuring consistent application of best practices in all facets of employee managementAssist with employee performance evaluations, corrective action, and other coaching and development activities as neededEnsure policies and procedures for all functions within the department exist, are accurate, and are adhered to by all staff membersClosely monitor overhead, FTE and other operational expenses to achieve financial objectives of the departmentFacilitate organic growth, gaining market share of existing clients through continuous improvement and operational excellenceManage relationships with valued client partners through routine client contact, demonstrating Locations Services’ commitment to performance and engagementSupport executive management as directedSupport company-wide initiatives related to strategic vision, company culture, and employee engagement Show less

Coach, mentor, motivate team members to meet and exceed performance expectationsIdentify and recommend operational and procedural enhancements to positively impact efficiency and effectiveness of the business to the EVP of Servicing and CollectionsActively perform reviews and audits of calls to ensure compliance with current industry and company. Address issues in appropriate manner to support compliance efforts.Handle escalated collections calls in a manner that supports all… Show more Coach, mentor, motivate team members to meet and exceed performance expectationsIdentify and recommend operational and procedural enhancements to positively impact efficiency and effectiveness of the business to the EVP of Servicing and CollectionsActively perform reviews and audits of calls to ensure compliance with current industry and company. Address issues in appropriate manner to support compliance efforts.Handle escalated collections calls in a manner that supports all company policies, procedures, expectations and compliance requirements.Provide developmental and disciplinary feedback to associates in a manner to encourage success, including completing performance evaluations and discussions with associates and administering performance improvement plans. Handle scheduling of teams in order to provide adequate account coverage. Manages variances in associate attendance in alignment with company policies. Reviews work and monitors phone calls of team members to verify adherence to Veritas Policies and Procedures.Analyzes queue and process management workflow to ensure production and performance goals are met.Approves and reviews accounts within the working supervisor queue and other queues as assigned.Manage impound and lien notices Show less

Mission Viejo, Ca

Responsible for daily collection management and performance of a specialized mortgage notes receivables lender portfolio in excess of $15,000,000 with delinquency ranging from 120 days to 84 months. Initiated and implemented mortgage settlement and payment plans allowing the Lender to yield over 12% cash settlements on severely delinquent accounts. Lenders expected goal was realize 3% cash settlements.

Laguna Hills, California

Lake Forest, California

Irvine, California

Huntington Beach, California