• Developed tailored sales methodology, including continuous upskilling.• Formulated strategy for priority enablement areas, including Discovery, Objections, and Closing.• Created and implemented sales enablement framework for onboarding and seller certification.• Achieved proficiency in leveraging AI to curate sales leader coaching content.• Contributed to $65.2 million increase in actual revenue YoY.

• Directed ValueSelling program, including continuous upskilling.• Achieved proficiency in leveraging AI/Chat GPT to curate sales leader coaching content.• Delivered consistent communication to revenue leadership and teams per role-based needs. • Seamlessly orchestrated onboarding programs, boosting skills of newly-hired team members. • Curated content via Learning Experience Platform (LXP) to enable revenue teams.• Enabled team members spanning total of 14 countries.• Instrumental in 50-day sales cycle reduction by upskilling global sales organization in ValueSelling methodology.

Developed and executed sales enablement strategy for software, hardware, and services technology company. Provided sales organization with learning and enablement courses, skills, and tools. Oversaw strategy, content curation, and rollout of regular sales enablement communications. Utilized industry trends and competitive intelligence to perform learning needs analysis, then translate into measurable program goals. Analyzed key performance indicators and quantified program effectiveness. Gained extensive knowledge in Challenger Sales methodology. Leveraged LMS platforms.• Achieved 80% avg. course completion through content management platform – 10% above minimum.• Increased Seismic usage 55% after successful launch of sales resource platform to sales division.• Supported enablement efforts for product marketing and sales teams located in France, Germany, and the UK.

Directed L&D function comprised of 800+ employees on behalf of United States Census Bureau (USCB). Provided high-quality instruction on adult learning principles, incorporating interactive learning activities to supplement training curriculum learning modules. Collaborated with government contractor in implementation and delivery of new and ongoing customer care solutions. Served as subject matter expert for USCB learning and operational protocols.• Supervised 28 Learning and Development Trainers and 4 Lead Trainers.• Achieved forecasted staffing and customer service levels after executing design and implementation of 250+ instructor-led and virtual training programs for 1,000+ new and existing employees.• Exceeded performance goals by increasing quality assurance metric from 96.8% to 97.2%.

Oversaw multi-site L&D department. Reviewed performance results with internal stakeholders to develop customer care and sales performance-related solutions. Facilitated customer care learning modules for all staff. Worked directly with vendor management to ensure consistency within training activities.• Managed 10 Learning and Development Trainers and 2 Learning and Development Supervisors.• Supervised learning function for total of 6 business units – Customer Care, Sales, Technical Support, F Financial Services, Emergency Services, and Operator Services.• Increased first-call resolution rates 9% and achieved quality assurance metrics of 93.5%. • Structured post-graduate nesting training program, resulting in 90% of new team members meeting s sales and customer care performance thresholds within their first 30 days of employment.

Led on-site and classroom delivery of sales and customer care curriculum. Partnered with community leaders in implementation of sales performance-related solutions. Performed performance gap analyses of conventional, affordable, bond, and rural development communities.• Boosted rental rate 4.2 points – surpassing COO’s performance goal by 2%.• Led 22-member team to achieve Individual Customer Satisfaction (ISAT) score of 10.1%. • Reported workshop results to 10 operations and learning leadership staff.• Promoted to Senior Manager of Learning and Organizational Development in just 3 years.

Responsible for training function comprised of 500 admissions representatives. Developed and implemented performance-related learning solutions. Created extensive participant training manuals and other support materials. Facilitated sales enhancement training modules for admissions representatives. Conducted quarterly training presentations and online examinations to ensure learning and performance standards regulatory compliance and adherence with company brand.• Reconstructed new hire training program, resulting in ~10% annual attrition reduction.• Oversaw 8 staff from online and campus admissions teams.• Directed implementation of PeopleSoft systems integration, consolidating 4 systems into 1.