Eric I. Email & Phone Number

México

Deferent activities are taken of this role, the most important are : Management of the after-sales department, take of decisions, to be in constant contact with the customers, due the needs from the customers work under pressure, make offers for contracts, different kind of supports and spare parts, report of the activities sales trough CRM and also make financial reports. Control of the activities of the field service engineers and warehouse (inventory)

Querétaro

Manage tech visits to different customers, offering them customized immediate, 24 to 48 hour solutions. Lead and coordinate new machines installation and startups. The goal for last year was to increase in 75%. Manage and coordinate all the necessary paperwork like service reports, service quotes, purchase orders, invoices and expenses to have them updated at all times, for all my team and peers. Increase confidence and trust with customers understanding their needs, it became in more than a 10% increase in sales and services.

Ciudad De México Y Alrededores, México

Lead installations and startups in the food industry. Operational and technical trainings to different levels in Mexico, United States, Brazil and Canada. Corrective - preventive maintenance, upgrades and continuous improvement bagger and transportation machines, for the food industry. Installation of transportation lines reducing the estimated time in 10%. I achieved to reduce the response time to the customers in almost 50%.

Querétaro

Installations and startups to machinery in the food and pharmaceutical industry. Operational and technical trainings in different levels in Mexico and United States. Corrective - preventive maintenance, upgrades and continuous improvement to sorters and transportation machines, regarding the food industry. Increase the quantity of Mexican customers in 10 % the first year and the second in 20%. Managed to reduce the response time to the customers in more than 50%.

Ciudad De México

Manage tech visits to different customers, giving a customized solution to their machinery issues. Installations and startups coordination to machinery in the pharmaceutical and food industry. Operational and technical trainings in different levels in Mexico, Belgium and Dominic Republic. Corrective - preventive maintenance, actualization and continuous improvement to different kinds of machines, especially to pharmaceutical and food industry. Developed from scratch the service department. Increased the amount of customers in Mexico and LATAM. Established and developed procedures, paperwork and training courses for service engineers.

Ciudad De México

Corrective and preventive maintenance to machinery in printing industry and credit cards personalization. Installation and startup of different kind of machine, achieving complete full capacity in 5% less time of the expected one.