Responsibilities• Organizing services for Offsite sample collection for laboratory processing• Ensure customer satisfaction and provide professional customer support• Handle complaints and, if need be escalate complaints to the relevant team members• Providing customers with information about products and services• Making sure that customers have a great experience so that we get positive feedback• Collecting customer information and then compiling it into a database• Resolved customer inquiries, complaints, and issues providing insightful solutions.• Routed inquiries or escalated calls outside the area of expertise to the appropriate department or employee.• Met productivity and quality KPI targets while delivering excellent customer experiences.• De-escalated customer complaints using specialized communication techniques.• I communicated with clients over the phone, email, and chat platforms.