Eric Irving Email & Phone Number

Orlando, Florida, Us

Develop and execute a comprehensive IT strategy for corporate technology, aligning with the company's business objectives. Regularly present the state of IT and Security to the C-staff and Board of Directors, identifying emerging technologies and best practices to support growth and centralize IT services. Collaborate with executive leadership across business units to leverage technology for enhanced business processes, efficiency, and innovation while fostering a growth mindset through investments in leadership and team development. -Established an observability platform providing end-to-end monitoring for the entire IT and security organization.- Built out a complete service management process instead of your typical change management team to streamlines processes and get the management team more involved.- Reorganized the helpdesk strategy making it more user friendly by adding Automation and Bots while revamping all Service Level Agreements (SLAs).- Built three-year application strategy to modernize all customer facing apps and transition them to the cloud.- Formed and led an identity management team for Infrastructure and Security, achieving strong alignment between IT and all business functions with a three-to-five-year plan. - Built out cutting edge AI infrastructure.- Rebuilt a dirty Salesforce implementation that was able to give the sales team back 40% of their time.- Built out a NAAS (Network as A Service) Model - Architected and built out Zero Trust model for the entire company.- Identified, tracked, and measured SLAs, KPIs, and metrics to drive continuous improvements in IT and Security.- Redesigned and implemented cloud strategy.- Built out Zoom room technology to give users a better experience conference room experience.- Built out a continual cyber security posture to help continue and lower cyber risks- Developed an Operational governance team to lead out governance platform for IT and Security.- Created a 3-year Digital Strategy.

San Francisco, California, Us

Oversaw IT including planning, managing, and implementing new technology to achieve business objectives. Directed IT strategy alignment with company goals, covering network, security, compute, storage, database, corporate applications, M&A, architecture, PMO, cloud, procurement, telecom, and help desk. Executed quarterly reporting to C-Suite and Board of Directors.

San Francisco, California, Us

Tasked with defining Twilio’s global technology direction and collaborating closely with all business units to enhance their delivery capabilities. Oversaw a business unit of 180 team members with 9 direct reports, managing a wide range of functions including Help Desk operations, technology architecture, platform and digital services, DevOps, production support, cybersecurity, product and database management, and cloud infrastructure.♦︎ Crafted and implemented a comprehensive infrastructure and security strategy in alignment with organizational goals and objectives.♦︎ Built out a world-class Network Operations Center (NOC) and Security Operations Center (SOC) team, providing comprehensive end-to-end monitoring and support.♦︎ Led architectural transformations for migrating infrastructure and applications to the cloud.♦︎ Led four (4) M&A integrations, removing all tech debt.♦︎ Optimized spending by analyzing IT operating budget of $400M, identifying cost-saving opportunities, and renegotiating vendor contracts.♦︎ Provided comprehensive reporting on IT and Cyber Security posture to executive leadership and board members, fostering a culture of trust and continuous improvement within a diverse, skilled IT team.♦︎ Orchestrated a complete network refresh and identified and implemented efficiency opportunities through technological and workflow enhancements. ♦︎ Improved customer support efficiency by implementing Chatbots for the helpdesk, making it easier for users to get assistance and reducing wait times.♦︎ Developed company’s first run books for the entire IT organization, streamlining operational processes. ♦︎ Led security risk assessments and investigations, fostering a culture of cybersecurity awareness and education among employees, contractors, and partners.♦︎ Established a robust security framework, including Zero Trust implementation, to ensure regulatory compliance. Conducted frequent security audits to maintain compliance and mitigate risks.

New York, Ny, Us

Responsible for establishing the strategic course for IT, workforce planning, and technology portfolio across the organization leading highly skilled IT teams with a culture of trust and collaboration. Oversaw strategy and governance aimed at maximizing the value of Information Technology in a rapidly evolving landscape, along with an effort to navigate the dual objectives of upholding IT as an essential service while driving innovation.♦︎ Provided technology leadership to transition 240K employees to remote work during unprecedented times.♦︎ Strategically evolve core IT applications, infrastructure, and security initiatives, ensuring seamless execution through effective leadership of IT teams.♦︎ Rolled out Software-Defined Wide Area Network technology (SD-WAN) and refreshed Tier 1 data center infrastructure to improve network performance, enhance security and reduce costs. ♦︎ Led innovation initiatives, including the Innovation Banking team, focused on becoming a leading "robot bank."♦︎ Overhauled help desk operations by implementing ServiceNow for Help desk, Change, and Incident Management, resulting in streamlined processes and improved response times.♦︎ Spearheaded a security and governance strategy, addressing policy, compliance, and privacy objectives.♦︎ Built an identity and access management team to enhance security and compliance.♦︎ Introduced a robust DevOps culture to enhance organizational agility, collaboration, and application support by streamlining the software development life cycle.♦︎ Developed and maintained global security policies, standards, and procedures, ensuring compliance with regulations and industry best practices.♦︎ Developed, tracked, and controlled the annual IT budget of $1B, ensuring alignment with strategic objectives and financial targets. ♦︎ Implemented collaborative and Agile software development approaches to enhance productivity and quality.♦︎ Executed a complete refresh of Tier 1 data center infrastructure.

Mountain View, California, Us

Lead and direct a team overseeing continuous operations and support for multiple data centers and software product offerings. Manage a team of 300 highly technical team members and an annual budget of $300M across infrastructure, application, voice support and data centers. Build relationships with business units to drive operational excellence and facilitate large, complex multi-functional projects. ♦︎ Received Intuits Annual Leadership Award 3x. ♦︎ Led initiatives to redesign network infrastructure, resulting in a $30M annual cost savings.♦︎ Reduced operating expenses by $61M during the 2009 recession through effective cost management strategies.♦︎ Redesigned help desk approach to resolve 70% of tickets on first call.♦︎ Managed SOX compliance and led the migration to SAP for nine (9) acquisitions.♦︎ Spearheaded the upgrade to Oracle R12, meeting growing business needs.♦︎ Led the design of Intuit's next-generation hosting environment and internal cloud system using AWS.♦︎ Managed the full Software Development Life Cycle for various projects. ♦︎ Migration from 28 to 5 data centers globally, incorporating renewable energy sources and resulting in savings of $1B over 4.5 years for the company. ♦︎ Initiated a project to implement new tools for higher availability and better disaster recovery for the Oracle ERP.♦︎ Developed all functional policies and procedures for deploying applications across the business.

Petach-Tikva, Israel, Il

Streamlined the integration of technology with the company's business strategy and product development, ensuring alignment with organizational goals. Orchestrated the development and execution of technology initiatives while overseeing the management of all online gaming sites. Led a team of managers and supporting engineers. Managed a budget of $200 million for corporate infrastructure, data centers, and video game sites, optimizing resource allocation to drive operational excellence.♦︎ Spearheaded infrastructure improvement program, reducing downtime by 28% annually since 2006, including successful data center transition in 2009.♦︎ Led IT strategy for Exent, optimizing service delivery and infrastructure management.♦︎ Established and enforced technical documentation standards for streamlined operations.♦︎ Restructured infrastructure services to enhance multi-site support efficiency.♦︎ Managed end-to-end release process for video game projects.♦︎ Developed comprehensive business continuity plans ensuring operational resilience.♦︎ Conducted strategic capacity planning, optimizing resources for various business units.♦︎ Successfully negotiated vendor contracts and managed outsourced partnerships.♦︎ Streamlined IT service request system, improving efficiency and response time.♦︎ Achieved 5x capacity growth across backend and website infrastructure, meeting growing customer demand.♦︎ Redesigned software applications to support business growth.

Enhance ERP system implementation, infrastructure, and delivery within budget parameters, while elevating the internal IT team's role within the organization. Subsequently appointed as VP of IT and Operations to assume an interim General Manager role to restructure operations for accountability and overall service delivery. Oversaw corporate LAN/WAN/voice network support, conducted corporate data center assessments, and developed ecommerce business strategies. Developed policies, procedures, and Service Level Agreement definitions for solution usage. Transitioned to the Global Hosting organization in 2003 and led various projects focused on data center consolidation and coordinated work among EDS, HP, and IBM data centers. ♦︎ Achieved 80% reduction in scheduled downtimes and 65% reduction in unscheduled downtimes.♦︎ Supported multiple call centers across North America and the Philippines, enhancing IT cost per call while scaling call center desktop devices.♦︎ Assumed leadership of ERP applications relocation project to alternative data centers under the 2006 contract, rescuing a project that was 90 days behind schedule within its first year. Successfully realigned project trajectory within six months by prioritizing short-term deliverables and intensifying oversight of outsourced resources. Transitioned to weekly global meetings, enhancing visibility and efficiency, thereby ensuring project milestones were met without further delay.♦︎ Implemented high availability infrastructure for eplanet, enhancing customer satisfaction and enabling increased functionality.♦︎ Configured and maintained all Cisco Pix and Checkpoint firewalls.♦︎ Provided 12x capacity growth across backend and website infrastructure to meet escalating customer demand.♦︎ Implemented the ITIL framework to streamline operations.♦︎ Directed evaluation, recommendation, and implementation of automated test tools and strategies, ensuring security, data integrity, and system performance.

Basking Ridge, Nj, Us

(Formerly known as MCI WorldCom) Responsible for providing leadership and vision, overseeing all aspects of IT infrastructure at MCI-Worldcom's Southwest Data Centers, including compute and storage, production control, system administration, email and messaging, database administration, voice/data network, and host/server infrastructure environment.♦︎ Initiated Data Center and ERP systems consolidation, reducing server farm footprints and SAP instances from over 15 to 4 regional instances.♦︎ Improved service levels for critical systems availability and migrations.Managed operations for enterprise data systems, contributing to over 98% of annual revenue exceeding 2.3 billion for MCI.♦︎ Directed the allocation of a 40M+ annual expense budget and provided operational input on a 60M+ capitol infrastructure budget.♦︎ Provided executive support for C-staff at a global level.♦︎ Increased overall customer satisfaction year over year, achieving 99.9% availability for key production systems.♦︎ Directed shared IT services across matrixed development teams for commercial and proprietary software implementations.♦︎ Improved Time to Resolution (TTR) for all incoming tickets.♦︎ Rolled out Windows NT for 5000 users and refreshed all network devices.♦︎ Retired mainframes from the corporate environment, enhancing efficiency and reducing costs.

Associate'S Degree, Computer Science

Master Of Computer Engineering

Bachelor Of Science - Bs, Computer Science