Led vision, strategy, and execution for all facets of service technology and global delivery within the organization, with authority over a team of ten (10), two direct managers, and an annual budget of $8MM. The scope of accountability includes Cloud Infrastructure, Global ITSM, and Security Operations. Manages Corporate IT Budget and All Procurement Operations.

Develops and delivers instruction in Certified Ethical Hacking (CEH), CompTIA Security+ (Sec+), and the Certified Information Systems Security Professional (CISSP) course.

Supervised five direct reports and a $4MM budget to manage wired and wireless infrastructure throughout four locations encompassing six million square feet, 3000 end-users, and 2500 devices. Used ServiceNow to manage support tickets, resolving issues impacting applications that included Microsoft 365, PeopleSoft, Ariba, Cisco Unity, WMS Systems (Manhattan), SAP ERP, VMware and Hypervisor Virtualization, and RMS (Unix) System.

Global Operations Service Desk of L1 & L3 Teams to support Connected Payments LOB, Direct management of L3 Operations Research Resolution Team, and the 24/7 Network Operations Center [NOC], ensuring the success of transaction processing by over 250,000 retailers while maintaining regulatory PCI DSS compliance. Served as site’s OPEX Manager for procurement and budget.