Eric J. Davis Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

Exceed expectations on all levels in both guest-related and hotel-related situations. “It’s my pleasure!” is a genuine state of mind.• Awarded “Colleague of the Month” for January 2023 through consistent self-education and empowerment. • Interact congenially, yet always on a professional level, with an international array of guests, presenting a five-star welcome and departure.• Successfully impart a thorough knowledge of the hotel and its amenities, including the global portfolio of the hotel brand, and our own Michelin-awarded Blue Duck Tavern restaurant.• 25+ years as a Washington, DC resident with a broad knowledge of the city and its layout, which includes a far-reaching understanding of the entire DMV.• Proactive at keeping my finger on the pulse of this dynamic city and its wide range of incredible offerings through various websites, local TV news programs, word of mouth, and personal experience.• Make well-informed recommendations for restaurants, museums, theatre productions, sporting & cultural events, seasonal events, and medical services, being an afficionado of these visitor experiences/needs.• Communicate professionally, both in writing and verbally, with restaurants, our own partner transportation service, and many business venues on behalf of guests and their requests, and scheduling reservations.• Recommend and schedule reservations for day and evening sightseeing luxury-bus tours, boat excursions, and biking & walking tours with numerous citywide tour companies and private tour guides.• Curate enjoyable and memorable experiences for guests – single, couple, and family.• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.• Develop and maintain positive working relationships with others, and support team to reach common goals.• Comply with quality assurance expectations and standards.

New York, Ny & Washington, D.C.

Offer an extensive and varied line of curated items, i.e., home décor, jewelry, clothing & accessories etc., for E-Commerce shopping to a global market. Oversee individual consignment selling through personalized service.• Increase global recognition by featuring modern, vintage, and antique collections.• Successful in increasing sales 15% over projected goals by maintaining an online presence, ensuring profitability through low overhead costs.• Develop the online merchandise selection process and overall presentation to appeal to an international client base.• Create compelling photos and descriptions to enhance the sales value of each item.

Washington, District Of Columbia, United States

Excelled as Brand Ambassador. Led the Marketing team in scheduling the highest number of owner timeshare presentations.• Interacted successfully with an international array of guests, giving a five-star welcome and departure.• Quickly acquired and successfully imparted a thorough knowledge of the hotel and its amenities, including the global portfolio of the hotel brand.• 25+ years as a Washington, DC resident with a broad knowledge of the city and its layout, which includes a far-reaching understanding of the entire DMV.• Proactive at keeping my finger on the pulse of this dynamic city and its wide range of incredible offerings through various websites, local TV news programs, word of mouth, and personal experience.• Made wholehearted recommendations for restaurants, museums, theatre productions, concerts, many sporting & cultural events, and medical services, being an afficionado of these visitor experiences and needs here in DC.• Communicated professionally, both in writing and verbally, with restaurants and other business venues on behalf of guests and their requests, and scheduling reservations.• Recommended and scheduled reservations for day and evening sightseeing bus tours, boat excursions, and biking & walking tours with numerous citywide tour companies.• Explained and recommended when appropriate our Metro rail & bus system, the Circulator bus system, taxi service, Uber and Lyft, and private car services on a daily basis.• Curated enjoyable and memorable experiences for guests – single, couple, and family.• Achieved $500,000 in Net Volume Sales and $35,000 in Net Volume per guest in this period.

Washington, District Of Columbia, United States

Directed a team of 10 part-time store associates and oversaw daily store operations and sales, store layout, visual design and display, and merchandise replenishment, creating an exceptional retail experience for guests.• Drove sales 25% over projected goals by consistently training the team on product information, store upkeep, image, and appearance, elevated customer service, selling skills, and the importance of customer loyalty.• Excelled at teambuilding and management with an emphasis on motivating, coaching, and training, and being inclusive of diversity. • Initiated stricter cash/charge handling procedures.

Smithsonian'S National Zoological Park, Washington, D.C.

Reinvented the Smithsonian National Zoo’s global brand, increasing yearly sales 150% from both in-store and its E-Commerce site. Directed a team of 30 assorted positions on elevated customer service and selling skills. • Slashed costs $500K as a result of renegotiating with vendors and manufacturers. • Saved $150K by streamlining the warehouse staff and its daily operations. • Expanded international recognition by creating an extensive assortment of product development items and cohesive package design, and by developing and executing product licensing programs. • Drove increased sales by consistently training the team on product information, brand importance, membership promotion, customer service, and selling skills.• Assisted in preparing yearly sales budget and Open-to-Buy, and surpassed projected sales goals by overseeing product performance, timely rebuying, and markdown strategies.• Redesigned all three onsite Museum Stores and designed offsite stores within a set budget and schedule.• Excelled at project management with direct supervision of manufacturers, factories, in-house staff, and millwork companies, including usage of sustainable, non-toxic, and recycled materials.

New York, New York, United States

Directed, trained, and motivated a team of 15 assorted positions and increased yearly sales by 50%. • Drove increased sales by consistently training the team on product information, mission importance, customer service, and selling skills, and improved their ability to interact with an international customer base.• Directed interviewing, hiring, onboarding, staff scheduling, safety measures, and a training program designed to enhance growth both professionally and personally. • Excelled at teambuilding, being inclusive of diversity, and setting KPI's. • Oversaw store layout, visual design, and merchandise replenishment. • Reduced costs $65K through creative staff scheduling.• Initiated stricter cash/charge handling procedures.• Led daily “pep talks” and agenda-driven weekly meetings to ensure knowledge, excitement, and empowerment, and shared store initiatives and communications when appropriate.

Alexandria, Va

Oversaw daily store operations and sales, including store layout and visual design. Supervised inventory and expense control • Acted as Assistant Designer on both residential and commercial interior design projects, collaborating with work teams and maintaining a set budget and schedule.

Washington, D.C. & Alexandria, Va

Owned and operated upscale business specializing in custom-made clothing. • Designed one-of-a-kind garments for both women and men through consultations and fittings.

Washington, D.C.

Directed, trained, and motivated a team of 25 assorted positions and increased yearly sales by over 100%. • Increased profitability and productivity by consistently training the sales team on product information, brand importance, mission promotion, elevated customer service, and selling skills, and by streamlining daily store and warehouse processes.• Excelled at teambuilding and management with an emphasis on motivating, coaching, and training, and being inclusive of diversity. • Directed interviewing, hiring, onboarding, staff scheduling, safety measures, and a training program designed to enhance growth both professionally and personally.• Initiated Staff Recognition program with incentives and awards, highlighting both performance and development by setting KPI's. • Redesigned the Museum Store in compliance with green requirements to maintain a LEED-EB standard within a strict budget and deadline schedule.• Exceeded expectations on project management with direct supervision of an architectural firm, manufacturers, in-house staff, and millwork companies, including usage of sustainable, non-toxic, and recycled materials.

Smithsonian'S National Zoological Park, Washington, D.C.

Reinvented the Smithsonian National Zoo’s global brand, increasing yearly sales 150% from both in-store and its E-Commerce site. Directed a team of 30 assorted positions on elevated customer service and selling skills. • Increased profitability by reinventing the global brand through sourcing and purchasing mission-related merchandise for a broad variety of categories and creating an online store. • Slashed costs $500K as a result of renegotiating with vendors and manufacturers. • Saved $150K by streamlining the warehouse staff and its daily operations. • Expanded international recognition by creating an extensive assortment of product development items and cohesive package design, and by developing and executing product licensing programs.• Assisted in preparing yearly sales budget and Open-to-Buy, and surpassed projected sales goals by overseeing product performance, timely rebuying, and markdown strategies.• Redesigned all three onsite Museum Stores and designed offsite stores within a set budget and schedule.• Excelled at project management with direct supervision of manufacturers, factories, in-house staff, and millwork companies, including usage of sustainable, non-toxic, and recycled materials.

Washington, D.C.

Reinvented the Washington National Cathedral’s global brand, increasing yearly sales 100% from both in-store and its E-Commerce site. Directed and trained a team of 20 assorted positions on product information, brand importance, mission promotion, elevated customer service, and selling skills, creating an exceptional retail experience for guests.• Increased profitability by reinventing the global brand through sourcing and purchasing mission-related merchandise for a broad variety of categories and creating an online store.• Slashed costs $450K as a result of renegotiating with vendors and manufacturers. • Saved $100K by streamlining the warehouse staff and its daily operations.• Expanded international recognition by creating an extensive assortment of product development items and cohesive package design, and by developing and executing product licensing programs.• Surpassed projected sales goals by overseeing product performance, timely rebuying, and markdowns. • Created store layout and visual design through plan-o-grams and oversaw merchandise replenishment.• Led daily “pep talks” and agenda-driven weekly meetings to ensure knowledge, excitement, and empowerment, and shared store initiatives and communications when appropriate.• Directed interviewing, hiring, onboarding, staff scheduling, safety measures, and a training program designed to enhance growth both professionally and personally. • Excelled at teambuilding, being inclusive of diversity.• Initiated Staff Recognition programs with incentives and awards, highlighting both performance and development by setting KPI's.• Redesigned the Museum Store and its office suite and designed offsite stores within a set budget and schedule.• Exceeded expectations on project management with direct supervision of an architectural firm, manufacturers, factories, in-house staff, and millwork companies. • Assisted in preparing yearly sales budget and Open-to-Buy.

Pittsburgh, Pennsylvania, United States

Owned and operated an upscale salon specializing in custom-made clothing, bridal, and mother-of-the-bride.• Designed and produced personal garments for both women and men, including tailoring and alterations. • Oversaw the daily operations and supervised a patternmaker, seamstresses, and office manager.

Pittsburgh, Pennsylvania, United States

Created and wrote several original columns, i.e., The Davis Report, Show & Tell, and The Personality Profile, that showcased an entire city’s fashion and style and influenced a broad spectrum of readers. • Increased circulation by 70% due to networking and featuring local, national, and international talent.

New York, New York, United States

Designed women’s ready-to-wear collections and assisted in designing men’s & youth collections for private label. Also, designed specialized fabrics and sweater patterns and prepared illustrative boards and spec sheets.• Successfully assisted in rebranding the women’s division and increased revenue 200% annually. • Sourced the national and international markets for trend and inspiration in styles, colors, and fabrics. • Oversaw production and quality control throughout factories in Asia, including - Hong Kong, China, Seoul, Korea, and Manilla, Philippines, and worked within a set budget to meet the projected sales goals.• Supervised a New York City showroom and a sample workroom, including staff positions and models.• Excelled in fashion project management from concept through completed collections for runway shows and buyer presentation, and major department store contracts for both in-store and catalog retail sales.