Eric Jack Email & Phone Number

I have been with the company for 27 years through multiple name-changes and parent companies. My current title is IT Manager, but I've retained all the duties of my previous positions as well: Systems Administrator, ERP Administrator, Desktop Support Technician.I am responsible for all aspects of information technologies for the company, including project management, day-to-day operations, budgets, contracts, asset management, supervision of interns and contractors, help desk and user support, training and documentation.Notable Achievements:• Transitioned department to meet global enterprise requirements after acquisition by Hitachi.• Hired and manage small IT staff.• Perform duties of IT Director with full autonomy running IT, creating policy, and managing budget.• Perform yearly “HITCO2” audits required enterprise-wide by parent company in Japan.• Work with Hitachi global IT to support sister company for IT needs.• Modernized customer/guest experience with displays and digital interfaces.

Thomson Broadcast is currently Comark Communications. Performed the duties of Systems Administrator in addition to retaining the duties of previous positions ERP Administrator and Desktop Support Technician.Notable Achievements:• Led initiative to upgrade ERP system hardware and software with new HP3000 system and MANMAN 12, gaining a 30x performance increase.• Administered all aspects of telecommunications, including: adds/moves/changes on telephones, extensions and voicemail, as well as cellular feature- and smart-phones.• Managed installation of Alcatel digital telephone system.• Created how-to documents and FAQs for both internal department use and end-users.• Ensured compliance with Sarbanes-Oxley requirements on all aspects of IT department operations.• Retained all duties of ERP Administrator.

Thales Broadcast & Multimedia is currently Comark Communications. Performed the duties of ERP Administrator in addition to retaining the duties of previous position Desktop Support Technician.Notable Achievements:• Performed daily duties such as report distribution, job scheduling, backups and account maintenance on ERP system.• Executed month-end processes, which consisted of backups, running jobs and closing utilities, and preparing the ERP system for the accounting department.• Implemented efficient routines and procedures which contributed to a 75% reduction in time taken to complete administrative tasks.• Wrote custom reports for MANMAN using QUIZ language.• Documented all administration tasks of the department for ISO 9000 requirements.• Retained all duties of Desktop Support Technician.

Comark became Thomcast and is once again Comark Communications. Performed the duties of Desktop Support Technician.Notable Achievements:• Configured and deployed new desktop and laptop systems on a regular schedule.• Repaired computers, printers, and other hardware.• Installed, updated and supported all software used by the company.• Provided helpdesk support to end-users.

• Provided desktop and end-user support on Windows-based and proprietary workstations, mostly in an engineering/CAD environment.• Responsible for day-to-day operations and administration of hardware, software, mainframe and network infrastructures extending to multiple sites, including travel as necessary.• Design engineering and drafting on multiple CAD systems, working for a variety of customers including product design, tool and jigs, machines, aerospace, and more.

Education record

Computer Science