Eric Jack Email & Phone Number

• I have been with the company for 27 years through multiple name-changes and parent companies. My current title is IT Manager, but I've retained all the duties of my previous positions as well: Systems Administrator.
• Transitioned department to meet global enterprise requirements after acquisition by Hitachi.
• Hired and manage small IT staff.
• Perform duties of IT Director with full autonomy running IT, creating policy, and managing budget.
• Perform yearly “HITCO2” audits required enterprise-wide by parent company in Japan.
• Work with Hitachi global IT to support sister company for IT needs.

• Thomson Broadcast is currently Comark Communications. Performed the duties of Systems Administrator in addition to retaining the duties of previous positions ERP Administrator and Desktop Support Technician.Notable.
• Led initiative to upgrade ERP system hardware and software with new HP3000 system and MANMAN 12, gaining a 30x performance increase.
• Administered all aspects of telecommunications, including: adds/moves/changes on telephones, extensions and voicemail, as well as cellular feature- and smart-phones.
• Managed installation of Alcatel digital telephone system.
• Created how-to documents and FAQs for both internal department use and end-users.
• Ensured compliance with Sarbanes-Oxley requirements on all aspects of IT department operations.

• Thales Broadcast & Multimedia is currently Comark Communications. Performed the duties of ERP Administrator in addition to retaining the duties of previous position Desktop Support Technician.Notable Achievements:
• Performed daily duties such as report distribution, job scheduling, backups and account maintenance on ERP system.
• Executed month-end processes, which consisted of backups, running jobs and closing utilities, and preparing the ERP system for the accounting department.
• Implemented efficient routines and procedures which contributed to a 75% reduction in time taken to complete administrative tasks.
• Wrote custom reports for MANMAN using QUIZ language.
• Documented all administration tasks of the department for ISO 9000 requirements.

• Comark became Thomcast and is once again Comark Communications. Performed the duties of Desktop Support Technician.Notable Achievements:
• Configured and deployed new desktop and laptop systems on a regular schedule.
• Repaired computers, printers, and other hardware.
• Installed, updated and supported all software used by the company.
• Provided helpdesk support to end-users.

• Provided desktop and end-user support on Windows-based and proprietary workstations, mostly in an engineering/CAD environment.
• Responsible for day-to-day operations and administration of hardware, software, mainframe and network infrastructures extending to multiple sites, including travel as necessary.
• Design engineering and drafting on multiple CAD systems, working for a variety of customers including product design, tool and jigs, machines, aerospace, and more.

Education record

Computer Science