⦁ Interview and hire postal clerks⦁ Train employees and provide on-going coaching and feedback regarding postal sales⦁ Complete and conduct performance reviews for postal outlet staff⦁ Customer Service/Selling⦁ Ensure sales are maximized through developing effective sales techniques⦁ Answers customer inquiries regarding products, return policies, etc.⦁ Resolve customer complaints according to established guidelines⦁ Keep up to date on postal regulations, price increases and new services⦁ Ensure the confidentiality of customer information⦁ Complete all paperwork connected with post office sales⦁ Responsible for regular maintenance and cleanliness of postal equipment and area⦁ Have a working knowledge of mint and coin products⦁ Have knowledge of all fees related to customs and Collect on Delivery (COD’s)⦁ Assist in achieving financial objectives for retail postal outlet⦁ Maintain control of postal product inventory, purchasing stock, and managing cash⦁ Create and maintain proper displays to reflect seasonal and promotional programs of both Dominion Drugs Pharmasave and Canada Post⦁ Ensure signage in the department reflects current programs, policies, and procedures⦁ Co-ordinate and implement Canada Post promotions⦁ Comply with all store policies and procedures⦁ Ensures loss prevention standards and procedures followed in the department and all reports printed and reviewed daily (ie: no sale report, void report, items not on file)

⦁ Core duties included interviewing, on-boarding of hourly and salaried personnel, counseling, employee relations, performance management, and company HR policy compliance.⦁ Drove talent management initiatives and addressed employee issues, including facilitating performance improvement plans, rewarding high performers, conducting investigations, facilitating departure of poor performers and identifying potential leaders.⦁ Conducted New Hire Orientation, Exit Interviews and Leave of Absences⦁ Mediate and conflict resolution on employee issues using current policies and disciplinary actions⦁ Assisted with employee and supervisor development through coaching and advising and implementing training sessions.⦁ Counseled employees on performance to improve quality of service and efficiency.⦁ Worked closely with management to determine staffing requirements, identified and recommended potential candidates for future contracts⦁ Weekly scheduling of all employees⦁ Bi-weekly processing of payroll.⦁ Designed and Implemented a new HR On-Boarding Program⦁ Co-authored company's employee handbook outlining payroll, background checks, benefits, company policies, breaks, vacation, and performance expectations for exempt and non-exempt employees⦁ Co-authored and contributed in the development and implementation of new policies and procedures handbook

• partnered with head office executives to organize and oversee all store operations.• Maximized sales through strong merchandising and inventory management.• Mentored associates in developing goals, creating meaningful work experiences, monitored performance, and provided honest, constructive feedback.• Communicate, manage and lead the execution of operational standards that are consistent with the DSW brand image.• Drove results and led associates to achieve sales and service goals.• Open and close store in rotation with management team.• Managed inventory control functions including shipping and receiving. Maintained Loss Prevention and Safety standards. • Performs other duties as assigned by the General Manager. • Utilized the LP Assessment to ensure store compliance. Identifies opportunities and implements plans to course correct and train associates. • Oversaw all “People” and timekeeping processes and ensured compliance. • Created a strategy and managed a plan for recruitment and logistical onboarding, orientation and training of associates. • Identified maintenance issues, made requests and ensured resolution.