Eric Jan Mayer Email & Phone Number

Geneva, Switzerland

Genève, Canton De Genève, Suisse

Geneva, Geneva, Switzerland

Genève, Canton De Genève, Suisse

Sales of luxury goods, high jewelry & unique creations, watches & masterpieces, fine stones & diamonds

Geneva Area, Switzerland

-­‐ Strengthen existing client portfolio and prospect in emerging markets. Develop Swiss and International medical spa market.-­‐ Maximize sales in treatments, spa retail and spa hair salon via thorough brand awareness training.-­‐ Develop synergy with other luxury companies in Switzerland and abroad.-­‐ Keep a daily contact with VIP clients, monitor their satisfaction and prioritize their needs.-­‐ Work with PR agent and meet local media’s to work on L.RAPHAEL visibility throughout various supports.-­‐ Prospect new location within Swiss market and International.-­‐ Supervision of operational aspect in each location owned by L.RAPHAEL.-­‐ Event organization and public speech during press conference and wellness convention.-­‐ P&L ownership, accountability for P&L at Geneva location.-­‐ Responsibility for customer engagement strategy.-­‐ Cross-­‐functional leadership, teamwork on several projects.

Geneva Area, Switzerland

Essential Duties and Responsibilities• Manage inventory effectively, follow proper purchasing procedures.• Maintain knowledge of all spa and retail products and inventory.• Keep retail areas inviting, presentable and comfortable for guest shopping.• Maintain proper stock levels and re-order as necessary.• Understand business mix of hotel and locals in order to appropriately plan for retail sales potential.• Hold regular staff meetings to keep staff knowledgeable on all aspects of the L.RAPAHEL protocols.• Develop procedures to minimize or eliminate losses.• Uphold all protocols for set-up and cleanliness of Spa.• Participate in effective recruiting, interviewing and hiring of salon staff.• Provide ongoing skills training to retain staff.• Ensure proper staff scheduling to maximize revenue and reduce labor cost.• Insist on staff professionalism through role modeling.• Develop staff to become caring problem solvers.• Ensure customer needs are being met with 5-diamond and star standards.• Uphold protocol and ethical standards with staff in the performance of treatments.• Ensure profitability in retail and salon services and products.• Develop procedures for accurate inventory concepts.• Monitor staff and client schedules to maximize revenue growth and profitability. • Be knowledgeable and proficient in the use of the spa software.• Ensure control/protection of company assets.• Ensures compliance with L.RAPHAEL Policies and Procedures.• Available and willing to work any changes in hours deemed necessary for Business Levels.• Responsible for maintaining a consistent, regular good attendance record.

Dubai

Be Relax offers well-being and beauty services to airport passengers worldwide since 10 years. Be Relax was created upon the promise to create a very simple and efficient airport spa service accessible to everyone. - In charge to define the strategy, development of operations and assure the wellbeing of the company.- Manage the General Manager of Dubai subsidiary and control the technical level of team.- Create tools to optimize the performance of employees.- Keep a link between Headquarter and Dubai airport management.- Develop activities within the airport (new spa opening in Concourse D)- Regional business development spa and restaurant within the airports of the Middle EastKey Achievements: • Restructured management team in order to optimize and recruited back office support team.• Decreased expenses of labor costs by 5% linked to staff accommodation.• Started negotiations with Doha airport management team to open Spas and Restaurant within the airport.

Bursins, Switzerland

Château le Rosey, a wine estate, boutique design hôtel, wellness center and spa, offers a rich blend of tradition and modernity in a luxurious yet understated setting distinguished by unique architecture.-Organize events on site for international and local companies, such as seminar, product lounch, wine tasting, team building-Enhance the visibility of Château le Rosey by improving the content of the website and the social medias.-Responsible to implement all the "Standard Operational Procedure" for the food and beverage division, rooms division and the SPA.-Create new B2B opportunities in the regionKey Achievements:-Doubled the total number of rooms booked during the low season.-Increased by 200% the number of hits on the estate website.-Created new SOP's to minimize issues with guests and partners.

Marigot, St.Martin, Fwi - Caribbean

The Majestic Beach Plaza Hotel is a 4 Star hotel with 150 rooms, 2 restaurants, a pool bar and a cigar bar, 2 conference rooms for over 140 guests. The Majestic Beach Plaza is a well-known hôtel as it welcomes often-important meetings by St.Martin's authority and politicians.-Responsible for maximizing revenues and for préparation of property budget and forecasts.-Identified potential business opportunities in local market by developing relationships with local companies and key people to increase visibility within the local market.-Coordinated and implemented sales and marketing activities.-Communicated policies and procédures to the staff.-Enhanced staff communication by conducting regular meetings to ensure a clear understanding of hotel goals, policies and standards.Key Achievements:-Decrease the total expenses of labor costs by 10% and cut suppliers costs by 15% but in the same time increase quality standard of the hotel.-Resolved a general strike upon successfully negotiating with the UGTG (employee's union).-Started the negotiation with multiple partners in preparation for the closing and renovation period of the hotel. Designed training schedule and themes for 50 employees.-Investigated options to qualify for grants from the French government of up to Euro 50'000.-Created marketing and communication department and increased local action and packages to attract a more local clientele.

Al Quoz - Dubai - Uae

Supplier of meat products to hotels and catering organization. International import and export of meat products.

Downtown Dubai - United Arabic Emirates

The Neos Lounge is a luxury sky bar located on the 63rd floor of the 5 Star hotel The Address Downtown Dubai. It has a guest capacité of 200 and operates from 6pm to 3am.-Ensure the smooth operation of the lounge throughout the year (Ramadan included).-Prepare shift schedules and conduct regular training for a staff of 40 in line with the departmental standards.-Staff and talent management via biannual evaluations.-Responsible for the setup, stock management, promotional activities and commercial events.-Personally took care of all VIP clients and significantly increased VIP datables and retention rate.Key Achievements:-Increased the yearly revenue by 23% from $3.6Mo to $4.4Mo with an average of 350 convers per night.-Organize quarterly resident's gathering with a budget of AED 10k. Hosted VIP évents for brande such as Chanel, Christian Dior, Dunhill, Schlumberger and JP Morgan with budget between AED 10k to AED 70k.-Trained 40 staffs on basic service skills, food and beverage knowledge, correct verbiage, body language and cultural awarness. Training conducted daily with a weekly written evaluation.-Improved productivity by 5% generating better return for the shareholders.

Lausanne Area, Switzerland

-Supervised the daily sales forecasted goals and handled customer complaints.-Daily prospection of new customer and follow up of every sales project.-Conducted regular training sessions with the team.

Switzerland

Consulting mission - Student Business Project - Award winner-Hired by Accor Switzerland to rechape the Novotel restaurant concept (10 units within Switzerland) and create a strong brand image. Reshape food and beverage offer related to market research results.-Conducted marketing research and financial analysis for feasibility and return on investment.-Proposed a new restaurant layout: seating improvement, better space management in order to increase capacity.

Switzerland, Zurich

Event management and wealth prospect networking. PR / communication - Project management

Master Of Business Administration (M.B.A.), Interantional Management - Strategy And Selfleadership Management

Bachelor Of Science (B.S.), Hospitality Administration/Management, University Level

Activities and Societies: Sailing team SpiDauphine committee and compétition EHL Addict - Clubbing and outing committe for EHL.